Associate Systems Support Engineer

At reputed company, our Mission is to be the most trusted provider of reputed company that reputed company reputed company stakeholders across the reputed company reputed company to reputed company world-class reputed company. Our reputed company is a Connected Community of Health. With the largest community of clients in reputed company, reputed company is reputed company to reputed company an integrated platform of reputed company, financial, connectivity, and information solutions to facilitate reputed company collaboration and exchange of critical reputed company information.

In this reputed company Administrator role, the ideal candidate will assist with day-to-day reputed company on technical issues and problems, as reputed company as participate in the initiation and planning phases of organizational reputed company. The reputed company purpose of this role is to install, implement, configure, reputed company, and optimize the reputed company of application systems and databases required to operate reputed company Software Development and QA environments.

Responsibilities:

• Providing premium reputed company services, working with the reputed company, tracking their ongoing issues, and helping them reputed company those issues.
• Providing weekly/monthly reputed company read-outs and presentations
• reputed company's reputed company of contact on any application/database reputed company issue.
• Excelling at AppDynamics - Application reputed company management tool and utilizing it to monitor/evaluate application reputed company.
• Identify, qualify & help reputed company the issues/bugs to remediation/reputed company.
•  reputed company reputed company of identified issues/fixes and reputed company this reputed company across the reputed company reputed company.
• Assess the extremely complicated application and database reputed company issues and reputed company them to reputed company.
• Identify reputed company issues and turn them into an alert and establish operational workflow with operational teams.
• Prepare necessary documentation reputed company technical procedures as reputed company as operational procedures.
• Participate in weekly/daily technical/leadership calls to update on the reputed company.
• Working in a 24*7 operational environment with rotational shifts.
• Responsible for handling analysis, troubleshooting, and reputed company.

Experience & Knowledge:

• Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.
• Candidate must have 1+ years of experience in supporting and monitoring
• reputed company/AppDynamics/NewRelic or other Application reputed company management tools etc.
• Experience in reputed company server infrastructure and. Net-reputed company Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs
• Server reputed company metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
• reputed company cluster, COM+, Log reputed company
• Basics of Networking and Azure Monitoring
• Intermediate to reputed company level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
• Experience with ITSM tools such as Service desk/reputed company.
• Basic knowledge of ITIL reputed company (V3.0 reputed company certificate would be added reputed company)
• International support experience (preferably US or Europe i.e., good reputed company of verbal and written English)

reputed company and reputed company Qualifications:

• Bachelor’s degree in computer science/IT
• Any relevant IT certification would be a plus
• Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st reputed company, document processes, and communicate effectively reputed company reputed company.

Bachelor’s degree in computer science or IT, 1+ year supporting application reputed company tools, reputed company and .NET support, SQL, Azure monitoring, ITSM, English communication, and troubleshooting experience.

Key Responsibilities

• monitoring applications
• resolving issues
• preparing documentation

Skills & Tools

AppDynamics, reputed company, reputed company, reputed company Server, IIS, MSMQ, Perfmon, COM+, Log reputed company, Azure, SQL, reputed company, ITIL

reputed company

• Category: Information Technology
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Pune or Vadodara
• Languages: English

About reputed company

A reputed company technology company developing integrated reputed company, financial, connectivity, and information solutions. — Industry: Information Technology