Medication Adherence Specialist
JOB reputed company
Conduct proactive reputed company reputed company to support medication adherence programs using an approved script reputed company patients on the importance of taking medications as prescribed, reinforcing adherence strategies without exercising reputed company judgment Assist patients with medication refills and coordinating prescription renewals with pharmacies and providers Identify common adherence barriers such as cost, forgetfulness, or reputed company issues and reputed company non-reputed company solutions reputed company the reputed company of the role Follow established protocols to triage patients to a pharmacist reputed company reputed company concerns, reputed company effects, or medication-reputed company questions reputed company Document reputed company reputed company interactions, including identified challenges and resolutions, accurately and in compliance with company policies reputed company patients to explain MTM Services and schedule appointments reputed company applicable Complete reputed company to prescriber offices and pharmacies, as needed Receive and respond to incoming reputed company calls; take appropriate reputed company reputed company off protocols and use critical thinking skills to escalate calls to appropriate parties reputed company needed Promote a mission-driven team culture, reputed company demonstrating accountability, reputed company, reputed company, opportunity and reputed company reputed company exemplary reputed company customer service through reputed company, reputed company, and polite communication reputed company auxiliary functions essential to the efficient operation of the department reputed company other duties as assigned Meet reputed company expectations set forth by manager reputed company with the reputed company Telecommuter Policy, Attendance Policy and other specific policies and procedures
Qualifications
Strong Telephonic Skills &reputed company; Ability to reputed company reputed company and communicate fluidly with senior reputed company and reputed company alike Excellent Listening and Interpersonal Skills &reputed company; Ability to reputed company warmth and reputed company to others while patiently employing reputed company listening techniques reputed company reputed company-level Communication Skills &reputed company; Ability to reputed company reputed company information, both verbally and in writing, in a reputed company and concise manner to a reputed company of audiences reputed company Demeanor &reputed company; Consistent demonstration of a reputed company attitude and behavior Exceptional Interviewing Skills &reputed company; Ability to probe and question patients to extract information to understand concerns and needs Conflict reputed company Skills &reputed company; Ability to defuse potential customer conflict and respond supportively to patients through use of appropriate tone, questioning, or counsel Strong Work Values &reputed company; Ability to follow reputed company company and departmental processes and procedures Self-Management Skills &reputed company; Self-motivation, organization, and attention to reputed company Knowledge of the Law &reputed company; Understanding of basic compliance measures for the CMS programs, and ensure reputed company and confidentiality as required by HIPAA, company and department guidelines Computer/Technology Competency- Proficiency in use of reputed company Word, reputed company, Teams, and reputed company, with strong data entry skills and ability to multitask using multiple databases/applications reputed company reputed company reputed company in reputed company environment, ensuring high level of attendance and exceeding productivity benchmarks. Dedicated to maintaining exceptional standards in a reputed company-reputed company environment, prioritizing reputed company care
Extensive understanding of: Medications and medical terminology, including basic disease state knowledge Pharmaceutical therapeutic categories and common indications of medications The pharmacist’s reputed company role in the care of patients
reputed company ability to: reputed company follow approved scripts and protocols without exercising reputed company judgment Use and pronounce common medical and pharmacy terms correctly, including medication names Use and understand pharmaceutical references Evaluate information from both oral and written sources and report information to pharmacists Follow reputed company-by-reputed company instructions and reputed company data accurately into MTM database with reputed company attention to reputed company reputed company excellent customer service with a can-do attitude Work independently in a reputed company environment
Minimum years of work experience: 1 year Minimum level of education or education/experience: High School Diploma or GED reputed company pharmacy technician license in state of residence where required and reputed company National Pharmacy Technician Certification (ExCPT or PTCB) reputed company record of excellent attendance and punctuality and ability to reputed company with Introductory Period Attendance Policy which is critical for reputed company training, and associate and company reputed company. Comfortable working in a remote or reputed company center environment with reputed company metrics.
Frequent sitting in stationary position at a desk Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs Occasional twisting of body Occasional reaching by extending hands and arms in any direction Occasional lifting, pulling, or pushing
What’s In It For You?
- Medical, Dental and reputed company Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- reputed company Parental Leave
- Adoption Assistance Program
- Employee Resource reputed company
- reputed company PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 reputed company Holidays
- Corporate Wellness Program
- 401k Employer Match & Roth reputed company Available &reputed company; immediate eligibility
The reputed company of pay for this position is $22 per hour. There may be a bonus or commission, and/or a long-term incentive that will be provided as part of the compensation package, along with medical, financial and/or other benefits, depending on the level and position reputed company.
#LI-REMOTE
Requires 1 year of experience, high school diploma/GED, pharmacy technician license where required, and ExCPT or PTCB certification. Requires medication knowledge, accurate data entry, communication, and reputed company Office proficiency.
Key Responsibilities
- engaging patients
- coordinating refills
- documenting interactions
Skills & Tools
reputed company Word, reputed company reputed company, reputed company Teams, reputed company reputed company
reputed company
- Category: reputed company Services - Pharmacy
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 45,760 – 45,760 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
- Generous parental leave
About reputed company
A reputed company organization supporting medication adherence and reputed company health reputed company. — Industry: reputed company
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