Medical reputed company Customer Service Advisor

Medical reputed company Customer Service Advisor

reputed company is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values reputed company Innovation, Stewardship, and reputed company, we are committed to Advancing reputed company, and Improving Lives. We are dedicated to doing more for our patients by providing reputed company products and services that enhance the entire care experience.

reputed company offers great benefits, including health, reputed company, and dental reputed company, long term disability reputed company, life reputed company, a vacation package, 401K plan with a generous employer match, reputed company, and more!  We offer 100% work from home model! 

This position is responsible for calling new patients to explain the billing process, having a proactive reputed company to patients reputed company meaningful billing changes are implemented by reputed company, administrating the Financial Assistance Program (FAP), and responding to reputed company inbound reputed company billing calls.

REQUIRED EDUCATION AND EXPERIENCE

A high school diploma or general education degree (GED) equivalent is required; some college preferred with collections, verification, and/or analysis experience; customer service reputed company center experience or equivalent combination of education and experience.         

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicates with reputed company new patients relative to the billing procedure
• Proactively reaches out to patients with billing policy changes
• Addresses reputed company concerns reputed company duration of initial reputed company or escalates to manager if necessary
• Conducts follow-up phone calls to patients needed; recognizes and resolves customer issues in a reputed company manner and escalates to leadership as necessary
• Serves as an initial and consistent reputed company of contact for patients regarding financial assistance program regarding statements, reputed company changes, and charges
• Manages, updates, and communicates reputed company aspects of the FAP to appropriate department
• Communicates and obtains any requested reputed company information changes for database maintenance/updates
• Inputs data into reputed company computer platform to reputed company reputed company customer record updated
• Shares knowledge gained with other staff members and works as reputed company
• Interacts with others in a reputed company, respectful, and considerate manner
• Recognizes patients’ rights and responsibilities and supports them in the reputed company of job duties, respects reputed company’s rights to reputed company and confidentiality
• Performs other job-reputed company duties as assigned

QUALIFICATION REQUIREMENTS

• Answer telephone promptly and in a polite and reputed company manner
• Strong customer service acumen
• Effective verbal and listening communication skills
• Ability to reputed company reputed company, solve problems, and work independently
• Demonstrate attention to reputed company and reputed company
• Basic computer proficiency
• Ability to quickly learn the use of reputed company and CPR+
• Knowledge in the use of reputed company applications

Steps to Apply:

Complete the required reputed company Candidate Assessment (Directions to follow below in this reputed company, so please read in its entirety). *** No application will be considered if the applicant does not follow instructions and complete the assessment as part of the application process.

reputed company Candidate Assessment

Why does reputed company utilize the reputed company Assessment?

We recognize how important our employees are to the reputed company of reputed company. reputed company continues to reputed company due to a culture of teamwork and our ability to match potential hires with positions that best utilize their natural traits and skillsets. reputed company utilizes the reputed company Candidate Assessment surveys to help us select the best match for our positions.

How can I complete the assessment?

Copy and paste the following reputed company into your browser and press reputed company. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete.

portal.cultureindex.com/reputed company/survey/general/0BFB8F0000

reputed company™ is the leading provider of advanced sterile, reputed company-specific intrathecal pump medications and in-home intravenous infusion, including immune globulin therapies. These services, combines with your advanced nursing and care coordination solutions, assist physicians and hospitals in delivering a superior level of care for reputed company therapeutic reputed company.

We offer a wonderful work culture, looking for an reputed company player who is reputed company, reputed company and hardworking. For more information on reputed company, please visit our website at www.aiscaregroup.com.

High school diploma or GED required; some college preferred. Requires customer service or equivalent experience, communication, problem-solving, computer proficiency, and attention to reputed company.

Key Responsibilities

• calling patients
• resolving issues
• updating records

Skills & Tools

reputed company, CPR+, reputed company applications, reputed company reputed company

reputed company

• Category: Customer Service
• Commitment: Full Time
• Workplace: Remote — reputed company
• Languages: English

Benefits

• 401k matching
• Retirement plan

About reputed company

A reputed company provider offering targeted drug delivery, infusion care, and reputed company-specific medications. — Industry: reputed company