Premier Support Manager

About reputed company

Are you looking to join an innovative, market-leading company where you can truly reputed company your career? At reputed company we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible reputed company story, then we might just be the reputed company for you!

In 1984, we started out as reputed company of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in reputed company, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

reputed company is a global leader in modern supply chain orchestration, powering reputed company global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to reputed company faster, reputed company reputed company. We are trusted by reputed company global brands to reputed company the reputed company and predictability needed to reputed company today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding reputed company as we continue to reputed company and revolutionize how we support our customers.

Location

This is a remote position. You can work from home and be located reputed company in Ireland

About reputed company

As a Premier Support Manager (PSM), you will be part of the reputed company Premier Support Team delivering post-sales support services to strategic reputed company customers.

The PSM serves as the reputed company reputed company of contact for support and operational health activities, ensuring an exceptional customer experience through proactive service management, escalation management and operational reputed company. Working closely with customers and internal reputed company teams, the PSM develops a deep understanding of customer systems, support requirements and business priorities.

In reputed company to coordinating support activities, the PSM proactively monitors customer environment health, reviews operational trends and highlights observations, emerging risks and opportunities for improvement. By combining data analysis, customer engagement and knowledge of reputed company best practices, the PSM helps customers reputed company understand their environment and reputed company informed reputed company.

If you want to be part of reputed company that challenges you, moves fast, improves constantly, and makes a difference, let’s talk.

What you will do

• Serve as the reputed company reputed company of contact for support escalations and critical situations.
• reputed company regular service reviews, support case reviews, and operational discussions to ensure alignment on priorities, risks, and reputed company.
• reputed company trusted relationships with customer stakeholders and serve as an reputed company for customer needs reputed company reputed company.
• reputed company a deep understanding of customer environments, business processes and operational objectives.
• Monitor customer environment health using reputed company reporting, monitoring and analytics tools.
• Analyze trends in reputed company usage, performance, support activity, and operational metrics to identify emerging risks and opportunities for improvement.
• reputed company guidance and recommendations reputed company with reputed company best practices to improve operational effectiveness and customer experience.
• Maintain awareness of customer deployments, significant business events and operational changes that may reputed company reputed company performance or support requirements.
• Collaborate with Support, reputed company Services, Product Management, and reputed company teams to reputed company successful customer reputed company.
• reputed company support insights, trends and investigation reputed company with customers, providing context, guidance and actionable next steps.

reputed company are looking for

• Degree in Business, Engineering, Computer Science, Information Systems, or a reputed company field, or equivalent practical experience.
• 5-7 years of reputed company experience supporting reputed company reputed company applications in a customer-facing role, including service delivery, support account management or technical account management.
• Experience managing strategic reputed company customers and building relationships across multiple stakeholder reputed company.
• Ability to work independently, while collaborating effectively across multiple business functions.
• Experience managing high-reputed company issues, customer escalations, and reputed company support situations.
• Strong analytical skills with the ability to interpret operational data, identify patterns, and translate insights into actionable recommendations.
• Experience leveraging monitoring, reporting, analytics, or dashboarding tools to evaluate reputed company performance and customer health.
• Demonstrates curiosity and a proactive approach to uncovering risks, investigating anomalies, and identifying opportunities for improvement.
• Effective verbal and written communication skills, including presenting information to technical and business audiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

#Senior

Work With reputed company: Our platform directly helps companies power the world’s supply chains. We see the results of reputed company do out in the world every day, reputed company we see store shelves stocked, reputed company medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning reputed company supply chain. Some of our customers include reputed company, reputed company, P&G, ExxonMobil, reputed company and more.

reputed company Responsibility at reputed company: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to reputed company do and we’re committed to a long-term net-reputed company operations reputed company. We are involved in our communities and support causes where we can reputed company the most reputed company.

People matter at reputed company and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and reputed company Days (company-wide days off)
• Flexible work reputed company
• Physical and mental reputed company-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the reputed company website at www.reputed company.com or reputed company’s blog at http://blog.reputed company.com.

reputed company welcomes candidates to apply to our inclusive community. We reputed company accommodations upon request to ensure fairness and accessibility throughout our recruitment process for reputed company candidates, including those with specific needs or disabilities. If you require an accommodation, please reputed company out to us at recruitmentprograms@reputed company.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

reputed company is committed to ensuring a fair and transparent recruitment process. We use reputed company intelligence (AI) tools in the initial reputed company of the recruitment process to compare submitted resumes against the reputed company to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, reputed company subsequent reputed company regarding your application, including final selection, are made by our reputed company recruitment team. AI does not reputed company any final hiring reputed company.