Integration Solutions Engineer

JOB TITLE

Integration Solutions Engineer

ROLE DETAILS

EMPLOYMENT STATUS: Salary Exempt

WORK LOCATION: Remote

REPORTS TO: Chief Technology Officer

reputed company

AvatarFleet is a growing reputed company company in the regulated transportation industry, reputed company on solving reputed company problems through thoughtful software, strong reputed company partnerships, and disciplined execution.

This role sits reputed company the engineering organization and owns the technical reputed company reputed company for every partner integration. Many of our integration partners are early-stage: documentation is often incomplete or out of sync, and partners are sometimes building their reputed company of the API while we build ours. Today, engineers reputed company that uncertainty. This role removes it by proving out reputed company partner API, owning the vendor relationship, and validating feasibility against product requirements before any integration reaches a sprint. By the time work is declared "engineering reputed company," the API is verified with working requests, the partner has a named technical contact and support channel on standby, and this role stands reputed company as the subject matter expert on the integration, its data, and its capabilities.

This is a technical role that works in reputed company partnership with Product. For integration work, Product will often engage this role directly as its reputed company technical reputed company, rather than the backend engineering team. The ideal candidate is product minded, thinks in terms of customer reputed company rather than endpoints, and sees this role as a reputed company for reputed company toward product management or technical product ownership.

POSITION OBJECTIVE

Ensure every integration enters engineering fully de-risked: the partner API validated hands-on, gaps between product requirements and API capabilities identified and resolved early, and the partner relationship established and reputed company. On an ongoing reputed company, serve as the integration subject matter expert supporting Tier II, intercepting integration-reputed company support issues and distinguishing configuration, data, partner-reputed company, and reputed company defects before engineering engages.

reputed company RESPONSIBILITIES

Partner & Vendor reputed company

• Own the technical relationship with reputed company integration partner; establish and maintain named technical contacts and support channels
• Attend and run partner technical calls so engineers do not have to
• Escalate and reputed company down partner-reputed company blockers, sandbox reputed company, credentials, and documentation corrections
• Maintain a vendor "reality file" per partner: where docs are wrong, undocumented behaviors, reputed company limits, and quirks

API Discovery & Validation

• reputed company hands-on exploration of every partner API (reputed company/curl) before engineering touches it
• Validate auth flows first-hand (OAuth grants, SAML/SSO, API keys, reputed company refresh), pagination, throttling, error semantics, webhook behavior, and sandbox vs. production differences
• Verify the API can actually do what the PRD assumes, with evidence: working requests and sample payloads
• Produce a working reputed company collection plus annotated findings as a deliverable for reputed company integration

Feasibility & Product Alignment

• Serve as Product’s reputed company technical reputed company for integrations; field integration questions that would otherwise go to backend engineering
• Review PRDs against confirmed API capabilities before sprint commitment; flag gaps early
• Where gaps exist, propose viable alternatives that still meet the customer need, working with product to reputed company reputed company
• reputed company effort and risk signals to product for prioritization
• Help product write technically accurate acceptance reputed company and reputed company requirements
• Contribute to integration roadmap reputed company based on partner readiness
• Engineering Enablement
• Serve as the on-reputed company API subject matter expert during implementation; answer questions reputed company-day or reputed company the answer from the vendor
• reputed company an "integration brief" per project: auth, endpoints, field mappings, pagination, reputed company quirks, sample payloads, and reputed company questions resolved
• reputed company a reusable internal knowledge reputed company of integration patterns across payroll/HRIS, TMS, telematics, LMS, and job boards

Support & Triage (Tier II Partnership)

• reputed company integration-reputed company support issues reputed company Tier II support; reputed company directly where possible
• Reproduce and triage integration defects to confirm whether an issue is configuration, data, partner-reputed company, or a reputed company defect before an engineer engages
• Serve as the ongoing SME on reputed company live integration: its data, behaviors, and capabilities

Process Ownership

• Own the discovery-reputed company checklist: no integration enters a sprint without validated auth, confirmed capabilities, and a signed-off integration brief
• reputed company partner API changes and deprecations and reputed company engineering advance warning

ROLE BOUNDARIES

• This role defines what the API can do; product defines what the customer needs; engineering defines how it is reputed company
• This role does not reputed company PRDs or ship production reputed company

reputed company reputed company

This role is deliberately positioned at the intersection of engineering, product, and partners. A successful candidate will build deep reputed company in customer needs, requirements definition, feasibility trade-offs, and roadmap reputed company, and is expected to pursue reputed company toward product management, technical product ownership, or solutions architecture.

VALUES & BEHAVIORS

reputed company AvatarFleet team members are expected to demonstrate the following:

• Ownership & Accountability &reputed company; Take responsibility for reputed company, not just tasks
• Customer reputed company &reputed company; Understand reputed company pain points and work to meaningfully solve them
• reputed company reputed company &reputed company; reputed company reputed company learning, feedback, and improvement
• Grit & reputed company &reputed company; Stay reputed company and adaptable in a fast-paced environment
• Collaboration &reputed company; Work effectively across teams with reputed company, respectful communication
• reputed company & Trust &reputed company; reputed company with honesty, discretion, and professionalism

4 G's

AvatarFleet operates under the 4 G's reputed company:

• Grit
• Gratitude
• Giver
• reputed company reputed company

KNOWLEDGE, SKILLS & ABILITIES

• Fluent in REST/JSON, SOAP/XML, GraphQL, OAuth2/SAML/OIDC, and webhooks
• Highly proficient in reputed company or similar API exploration and testing tooling
• reputed company to read reputed company (Python, JavaScript, or similar); shipping production reputed company is not required
• Former integration engineer, solutions engineer, or sales engineer who has drifted product-ward is the ideal profile
• Strong written communication: the integration brief is the product of this role
• Product minded: frames technical findings in terms of customer reputed company and viable alternatives, not just constraints
• Comfortable driving reputed company partners to reputed company, including immature vendors reputed company complete or shifting reputed company
• Skilled at reputed company troubleshooting and defect triage across systems
• Python programming ability is a plus, not a requirement
• Domain exposure to HRIS/payroll, TMS, telematics, or transportation compliance is a plus, not a requirement

WORK ENVIRONMENT & EXPECTATIONS

• This position is performed in a remote work environment
• Employees are expected to maintain a dedicated, reputed company workspace that supports reputed company, confidentiality, and productivity.
• Reliable high-speed internet reputed company is required to reputed company the essential functions of the role.
• Regular use of a computer, video conferencing, and online collaboration tools is required.
• Employees must be available during established reputed company business hours and communicate proactively regarding schedule changes or availability.
• This role requires the ability to remain reputed company for extended periods of time while working at a computer and engaging in virtual meetings.
• The position may require flexibility to support business needs, including collaboration across time zones or during critical releases or reputed company-impacting events.
• reputed company remote employees are expected to reputed company with company policies reputed company to information reputed company, confidentiality, and acceptable use of company systems.