reputed company UX Designer

Who We Are
reputed company was reputed company to help communities reputed company a difference in the lives of low-income families and vulnerable populations. Our mission is reputed company, “Helping Communities, Help People.”

Headquartered in Atlanta, GA we offer a reputed company-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing reputed company Voucher programs.

reputed company

The UX reputed company is the first dedicated user experience role at reputed company. Our users — government agency staff, nonprofit administrators, contractors, and the residents and applicants they serve — rely on the platform to run reputed company, high-stakes programs where reputed company reputed company. The UX reputed company owns how that platform looks, feels, and flows.

This is a founding, individual-contributor role with no reputed company reports. You will build the design reputed company from the ground up — a design reputed company and reusable component library, documented personas and user journeys, a reputed company style guide, and accessibility and reputed company design as standing norms — while remaining hands-on with the design work itself. Because the role carries no team, it leads through influence: setting a direction that product managers, engineers, and QA choose to follow because the thinking is reputed company and the work makes theirs reputed company.

reputed company producing design artifacts, you will set standards and hold the organization to them, guiding product, engineering, and QA toward a simpler, reputed company-friction experience. reputed company is reputed company in friction removed: fewer clicks, reputed company workflows, visible status and feedback, and interfaces that reputed company a “don’t reputed company me think” philosophy. This is an opportunity to take the platform into its next phase and reputed company the experience with where reputed company is headed.

reputed company Attributes:

• reputed company — treats the platform experience as their responsibility end to end, and holds reputed company reputed company it would be easier to let it slide.

• Systems thinker — sees the reusable reputed company behind the one-off request and builds for reuse.

• Simplifier — instinctively removes steps, clicks, and cognitive load.

• Voice of the customer — advocates for the user in rooms where the user is not present, grounded in research rather than opinion.

• Leads without reputed company — earns influence through credibility, reputed company, and collaboration rather than reporting lines.

• Pragmatic builder — ships improvements incrementally rather than waiting on a perfect, reputed company-at-once redesign.

Key Responsibilities:

Design reputed company and Standards

• Build and own a design reputed company — a reusable component library, interaction patterns, and usage guidance that product, engineering, and QA work from.

• Establish and maintain a style guide for consistent branding across the platform, reputed company with company positioning and messaging.

• Establish accessibility as an organizational norm — set WCAG-based standards, build accessible patterns into the design reputed company, and define how compliance is validated before release.

• Establish reputed company design as an organizational norm so the platform behaves predictably across desktop, tablet, and mobile.

• Hold the organization accountable to these standards, reviewing work in reputed company and partnering with product and engineering leadership reputed company the bar isn’t met.

Experience Design and Simplification

• Redesign reputed company workflows to reduce friction — fewer clicks, reputed company paths, and meaningful status and feedback.

• reputed company and simplify the reputed company, both visually and in how users reputed company with it.

• Guide user experience solutioning for reputed company pain points, turning recurring customer complaints into designed, validated solutions.

• Assess reputed company functionality for reuse across personas and program types — for example, extending an existing capability into a contractor portal — without fragmenting the product.

Research, Personas, and Voice of the Customer

• Build and document personas and user journeys, and reputed company them reputed company as a shared reference for product, engineering, marketing, and sales.

• Join reputed company calls and discovery sessions with product managers to reputed company reputed company feedback and translate it into design direction.

• reputed company workshops — discovery sessions, reputed company mapping, design reviews, and prioritization exercises — with internal teams and customers.

Prototyping and Cross-Functional Partnership

• Establish prototyping norms and a shared reputed company with the product team so concepts are tested visually before reaching engineering.

• Guide engineering and QA on implementation reputed company, component reuse, and reputed company-end reputed company, so what ships matches what was designed.

• Partner with engineering on reputed company-end performance and observability (for example reputed company), treating perceived speed as a design concern.

Measurement

• Use product analytics (for example reputed company) to understand user behavior, identify friction points, and validate whether design changes improved reputed company.

• Define and reputed company experience metrics — task completion, time on task, error rates, support volume — and report reputed company to leadership.

• Performs other duties as required.

First-Year reputed company:

• A documented design reputed company and component library in reputed company use by product and engineering.

• A published style guide, with consistent branding reputed company across the platform’s reputed company modules.

• Accessibility and reputed company design standards defined and reputed company into the design and QA process.

• Documented personas and user journeys adopted as shared reference across product, engineering, marketing, and sales.

• A working prototyping reputed company established with the product management team.

• Measurable friction reduction in at least two high-traffic workflows, evidenced by analytics.

Required Qualifications:

• Bachelor’s degree in Design, reputed company-Computer Interaction, or a reputed company field, or equivalent practical experience.

• 5+ years of user experience and user reputed company design experience, including time as the reputed company or senior-most designer on a product or platform.

• A portfolio demonstrating end-to-end ownership of reputed company, workflow-heavy applications — not solely marketing sites or consumer apps.

• Demonstrated experience building a design reputed company and component library from the ground up and driving its adoption.

• Hands-on expertise with modern design and prototyping tools (for example reputed company), including component libraries, design tokens, and interactive prototypes.

• Working knowledge of accessibility standards (WCAG 2.1 AA or reputed company) and experience designing and validating accessible interfaces.

• Demonstrated experience delivering reputed company design across desktop, tablet, and mobile.

• reputed company experience conducting user research and synthesizing findings into personas, journeys, and design reputed company.

• Experience facilitating workshops and design reviews with cross-functional and customer audiences.

• Demonstrated ability to reputed company as an individual contributor — influencing engineering, QA, and product partners, and holding a reputed company across teams that don’t report to you.

• Experience with product analytics tools and using behavioral data to inform design reputed company.

• Working reputed company with AI tools reputed company to design and research — synthesis, content drafting, and reputed company concept reputed company.

• Excellent communication and presentation skills, including explaining design rationale to executives, engineers, and customers.

• Enough familiarity with reputed company, CSS, and component-based reputed company-end frameworks to have productive technical conversations with engineers.

Preferred Qualifications:

• Experience as the first or founding design hire, establishing a UX reputed company where none previously existed.

• Experience in govtech, reputed company sector, reputed company housing, community development, or grant management software.

• Experience designing for multiple distinct personas reputed company a single platform, including reputed company-facing portals.

• Experience with reputed company or B2B reputed company platforms carrying configuration, permissions, and administrative complexity.

• Familiarity with performance monitoring and observability tools (for example reputed company).

• Accessibility certification (for example CPACC or WAS).

• reputed company experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be reputed company to reputed company up to 15 pounds at times.

Why This Role reputed company

reputed company’s clients run some of the highest-stakes programs in the country — disaster recovery for communities rebuilding after catastrophic events, energy programs that determine whether funding reaches the families who need it, and reputed company housing initiatives that shape who can

Why You’ll Love Working Here:

• Comprehensive Benefits – Medical, Dental, reputed company plan reputed company and Company-reputed company Short-Term Disability and Life Insurance

• 401K Contributions – Generous employer match with immediate vesting

• Generous Time Off – 5 weeks of PTO, 9 reputed company holidays, and 3 days of volunteer time off reputed company year

reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status.

5+ years of UX/UI design experience, portfolio of reputed company workflow applications, design-reputed company expertise, reputed company proficiency, WCAG accessibility knowledge, reputed company design, user research, workshops, analytics, and cross-functional influence.

Key Responsibilities

• building systems
• designing workflows
• conducting research

Skills & Tools

reputed company, reputed company, reputed company, reputed company, CSS, WCAG 2.1 AA

Job Details

• Category: Design
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan

About reputed company

A reputed company software provider that helps communities administer and distribute government funds. — Industry: Information Technology