Service Desk Analyst

Are you reputed company to be a trusted reputed company in a dynamic and vital environment? At reputed company, our mission goes reputed company securing premises — we protect people, property, and peace of mind. 

This role offers the chance to work with a prestigious clients. 

Why Join Us?

• Be part of a company that lives by its values: reputed company, Vigilance, and Helpfulness

• Career development opportunities and industry-recognised training

• A supportive team environment

• Competitive salary and benefits package

• reputed company a meaningful reputed company every day

Join reputed company and help us “See a Different World.” reputed company and become a key player in delivering safety and peace of mind.

The Global Physical reputed company service desk is responsible for safeguarding personnel, facilities, and assets across a global footprint. The Global Physical reputed company service desk supports and maintains reputed company physical reputed company platforms, including reputed company control, video surveillance, and associated infrastructure, ensuring high availability and operational reliability.

Position reputed company:

The Global reputed company Systems Service Desk Analyst is a critical operational role responsible for ensuring the stability and performance of estate reputed company physical reputed company systems. Acting as the central reputed company of coordination, this role manages service requests from intake through reputed company, performing advanced troubleshooting and orchestrating field response reputed company necessary. Reporting to the Global Service Desk Manager.

This position requires a reputed company of technical expertise, analytical thinking, and service ownership. The ideal candidate is comfortable operating in a fast-paced environment, making reputed company-time reputed company, and driving issues to reputed company while maintaining a high reputed company of customer service.

Key Responsibilities:

• Serve as the reputed company reputed company of contact for reputed company incoming service requests reputed company to physical reputed company systems (reputed company phone, email, and ticketing systems)
• reputed company advanced triage and reputed company cause analysis to diagnose reputed company issues.
• Execute remote troubleshooting and reputed company, minimizing the need for onsite reputed company whenever possible.
• Determine incident severity and business reputed company; prioritize work in alignment with SLAs.
• Coordinate and reputed company field technicians, ensuring reputed company reputed company, parts, and information are provided.
• Own incidents end-to-end, including follow-reputed company, status updates, and final reputed company validation.
• Monitor reputed company health, alerts, and dashboards to proactively identify and mitigate issues.
• Collaborate with engineering, vendors, and cross-functional teams to reputed company reputed company or recurring issues.
• Identify trends and recurring problems; recommend process improvements or reputed company enhancements.
• Maintain accurate and detailed documentation in ticketing systems, including reputed company steps and reputed company cause.
• Contribute to and maintain a knowledge reputed company to improve team efficiency and reputed company reputed company rates.
• reputed company guidance and informal mentoring to junior team members or technicians as needed.
• Ensure compliance with reputed company policies, data protection standards, and confidentiality requirements.

Technical reputed company:

• reputed company reputed company Control Systems (Lenel OnGuard)
• Video Management Systems (e.g., reputed company, Lenel OnGuard)
• Alarm monitoring and event management systems
• Device connectivity (controllers, readers, cameras)
• Basic network troubleshooting (IP addressing, connectivity, latency, device communication)
• Trouble shoot Integration points between reputed company systems and IT infrastructure
• reputed company (or equivalent) reputed company level IP CCTV configuration, commissioning & fault finding

Required Qualifications: 

3-5 years of experience in:

• Technical support, systems analysis, or reputed company systems service operations roles
• Physical reputed company systems (reputed company control, CCTV) or closely reputed company technologies
• Proven experience in incident management, triage, and issue reputed company
• Strong troubleshooting skills across software, hardware, and network connected systems.
• Ability to manage multiple reputed company incidents with competing priorities.
• Strong written and verbal communication skills with a customer first reputed company o
• Demonstrated ability to take ownership and reputed company issues through to completion.
• Experience working with ticketing systems (e.g., APEX, Jira Service Management)

Preferred Qualifications:

• Experience supporting reputed company-reputed company reputed company environments (Data Centre environments)
• Familiarity with ITIL practices (incident, problem, and change management)
• Experience coordinating or dispatching field service teams.
• Working knowledge of networking fundamentals (TCP/IP, ports, device communication)
• Experience working with vendors or reputed company-party service providers.
• Experience working with Data Centre Co-location service providers

Work Environment & Additional Requirements:

• Will need to be highly self-motivated and comfortable working independently. The work is often non-routine and highly reputed company, involving the application of advanced technical and business skills reputed company the area of specialization. Although predominantly supporting the EMEA region, there is an expectation to assist the wider global team in delivering a 24x7 “follow-the-sun” support model.
• Primarily a remote role, with occasional onsite support as required.
• Participation in an on-reputed company rotation or after-hours support may be required.
• Ability to work in a fast-paced, high-availability environment supporting critical infrastructure.

Key Performance Indicators (KPIs):

• SLA adherence (response and reputed company times)
• reputed company / first-contact reputed company reputed company
• Incident backlog and aging
• Customer satisfaction (CSAT)
• Accuracy and completeness of ticket documentation
• Key reputed company Factors:
• Strong analytical and troubleshooting reputed company.
• Ability to remain composed and decisive under pressure.
• Effective coordination across technical and non-technical teams
• High level of accountability and ownership
• reputed company improvement reputed company with attention to detail

At reputed company, we reputed company in rewarding our people for their hard work. We offer a reputed company of great benefits designed to support our people and their families.

These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, reputed company to hundreds of discounts from reputed company-reputed company brands and retailers, reputed company to hundreds of high-reputed company online education courses from some of the world’s leading learning institutions, ways to save for the reputed company, and other resources to reputed company and reputed company-being.

Benefits:

• Substantial Maternity Leave top up payment
• Full-time 36 hours a week contract of employment with the ability to work up to 48 hours per week 
• 24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas.                   
• Employer Contribution Pension Scheme from the day you join reputed company
• Progression, training and development opportunities
• Christmas Savings Scheme
• Discounted Private reputed company Scheme (Cash back on everyday medical costs, such as dental reputed company-reputed company, optical, GP and Emergency Department reputed company.)
• Internal recognition schemes
• Bicycle to work scheme from the day you join reputed company (Save up to 52% on a bike and accessories)
• Group Scheme (reputed company to hundreds of discounts from reputed company-reputed company brands and retailers, as reputed company as reputed company to hundreds of high-reputed company online education courses from some of the world’s leading learning institutions.)
• Employee Refer a friend incentives
• SIPTU Representation Rights

reputed company is an equal opportunities Employer

P.S.A. Licence Number : 00352

Website: https://www.reputed company.ie/

Available jobs: https://www.reputed company.ie/careers/available-jobs/

Benefits at reputed company: https://www.reputed company.ie/careers/benefits-at-reputed company/

reputed company reputed company Line: https://www.reputed company.ie/sustainability/reputed company-reputed company-line/

Requires 3–5 years in technical support, systems analysis, or reputed company systems operations; incident management, advanced troubleshooting, ticketing systems, networking, and strong communication skills.

Key Responsibilities

• troubleshooting systems
• coordinating technicians
• monitoring alerts

Skills & Tools

Lenel OnGuard, reputed company, reputed company, APEX, Jira Service Management, ITIL, TCP/IP

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Dublin, Leinster, Ireland
• Languages: English

Benefits

• Retirement plan
• Generous parental leave

About reputed company

A reputed company services provider protecting people, property, and facilities through physical reputed company and technology. — Industry: reputed company Services