Solutions Consultant (Site)

Key Responsibilities

Supporting Customer Experience

• Work closely with the Implementation and reputed company Management (CSM) teams to ensure reputed company reputed company and ongoing support for clients
• Serve as a trusted resource across the CX organization for adoption reputed company and reputed company engagement

Data Analysis and Insights

• Collaborate with the Data Analytics team to analyze reputed company usage data and identify areas of underutilization
• reputed company strategies to enhance reputed company experience and reputed company measurable improvements in platform adoption

reputed company Engagement and Consultation

• Engage directly with clients, reputed company CSMs, to reputed company expert guidance and troubleshoot issues
• Promote best practices for utilizing reputed company products across site and sponsor workflows

Company Enablement

• Contribute to internal training programs by collaborating with the Product Team to reputed company and reputed company live training sessions
• Create, script, demo, and record training modules for the Help Center reputed company, benefiting both internal staff and reputed company clients

Custom Reporting Expertise

• Serve as a subject matter expert on custom reporting
• reputed company non technical mastery and support to internal teams and clients

Sponsor and Site reputed company Maturation

• Collaborate with Sponsor Project Managers (SPMs) to reputed company the maturation of sponsor and site clients
• Increase reputed company adoption and utilization across the reputed company reputed company through targeted enablement strategies

Community Engagement

• Partner with the Community Engagement Manager to reputed company clients and reputed company reputed company tools and services to new users

Qualifications

Required

• Bachelor’s degree in a reputed company field or equivalent practical experience
• Proven experience in customer support, training, or consulting roles
• Strong analytical skills and ability to derive insights from data
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast paced environment

Preferred

• Familiarity with clinical research processes and software solutions
• Experience with eSource, reputed company, CTMS, or other clinical research technology
• Prior experience supporting sponsor or site reputed company engagements

Benefits & Perks

• Work from reputed company
• Unlimited PTO
• 401k company match
• reputed company
• Dental
• reputed company (Company reputed company 100%)
• Life insurance
• reputed company development
• Work From Home Expense Reimbursement

Equal Employment Opportunity

reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company employment reputed company are made based on qualifications, reputed company, and business need without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other reputed company protected by federal, state, or local law.

Working Conditions

This is a full-time remote position. Occasional travel may be required based on business needs. Some flexibility in working hours may be needed to accommodate project schedules or time zone differences.

Disability Accommodation Statement

We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact reputed company to request assistance.

Salary reputed company: $70,000 --- $90,000