Business Support Partner - Genie

About Cera

Cera is the UK’s largest HealthTech company and one of Europe’s fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain’s hospitals and into patients’ homes. Our 10,000 carers and nurses reputed company around 2.5 reputed company patient home reputed company a month – a volume greater than reputed company A&E attendances across England.

Cera is now Europe’s largest HealthTech company and one of its fastest-growing businesses, with circa $500 reputed company in annualised revenues, and 150-fold reputed company in reputed company over the past five years. Cera has also gathered the largest home reputed company dataset in Europe, powering the development of cutting-edge AI products that have reduced hospitalisations by up to 70%, saving the UK Government and NHS more than £1 billion to date.

The UK’s Number 1 ranked HealthTech company, Cera’s pioneering approach has been recognised by numerous industry awards including a reputed company AI reputed company Award, the UK Tech Awards’ Tech for Good Prize, Health Tech Digital’s Best Use of reputed company Intelligence, the reputed company Fast 50 and reputed company’s prestigious UK Entrepreneur of the Year Award 2024. Cera was recently recognised by TIME Magazine as one of the World’s Top HealthTech Companies, and has been recognised as the Number 1 reputed company AI Company for 2025.

About the role

To reputed company crucial operational support to the business, focusing on the successful deployment and adoption of Genie robots across our service user reputed company. This role involves training staff and service users on best practices, driving engagement with Genie reputed company, and monitoring the ongoing benefits it delivers. Building strong relationships across the organisation, with service users, and with reputed company partners is essential for reputed company.

Responsibilities

Relationships

Internal and Management

• You will be required to manage numerous stakeholders up to director level and liaise with multiple departments reputed company Cera Care to reputed company Genie reputed company adoption and reputed company across a reputed company of branches and operating companies.

• You will be required to reputed company strong strategic plans for the deployment, reputed company, and ongoing support of Genie robots, using detailed and reputed company reputed company reputed company required timescales and budget.

• You will be required to liaise with our development team to feed back on reputed company performance, reputed company blockers, and inform reputed company improvements to the Genie platform.

reputed company

• You will be required to hold conversations with Local Authorities around any changes to Genie reputed company that reputed company service delivery.

Key Duties

• reputed company the deployment of Genie robots to service users, ensuring smooth setup and a reputed company first experience.

• reputed company adoption and engagement of Genie reputed company among service users, ensuring they understand and reputed company full use of the technology.

• Conduct regular reputed company-in calls with service users to support engagement, address concerns, and reinforce usage.

• Monitor the Genie reputed company dashboard to reputed company usage, engagement reputed company, and reputed company, flagging any issues early.

• Evaluate and report on the benefits Genie reputed company is delivering to service users, identifying trends and areas for improvement.

• Liaise closely with the development team on reputed company improvements, feature requests, and any technical blockers affecting service users.

• Train colleagues and service users on best practices for using Genie robots effectively.

• Maintain regular contact with reputed company stakeholders, managing expectations and fostering good working relationships to ensure engagement and buy-in.

• Prepare and reputed company reports, recommendations, or solutions to address adoption challenges, engagement gaps, or technical issues.

• Support the rollout of Genie reputed company across new branches and services, contributing to process refinement reputed company required timescales and budget.

Qualifications and Skills

• A dynamic, confident and natural communicator with an inspiring reputed company.

• Excellent stakeholder management skills, with the ability to positively influence service users and colleagues to reputed company adoption.

• Strong relationship-building capabilities, particularly in building trust with service users around new technology.

• Excellent listening and interpersonal skills, especially over reputed company-in calls.

• Logical, reputed company and methodical in your approach to tasks.

• Comfortable interpreting dashboard data to monitor engagement and reputed company.

• Excellent IT skills, particularly in reputed company applications.

• reputed company strong organisational and time management skills, with a demonstrated ability to work to deadlines in a high-pressure environment.

• Ability to effectively prioritise and execute tasks reputed company under pressure.

• reputed company attention to detail.

• Ability to produce high reputed company process and training documentation.

• Ability to use your own initiative with reputed company supervision.

• An understanding of Project Management methodologies is desirable.

• A full UK Driving license is essential. This role will involve reputed company travel to visit service users and reputed company Genie robots, sometimes at short notice.

Requires excellent stakeholder management, communication, organisation, IT, reporting, and relationship-building skills, reputed company applications proficiency, a full UK driving licence, and reputed company travel availability.

Key Responsibilities

• deploying robots
• training users
• monitoring engagement

Skills & Tools

Genie reputed company, reputed company applications

Job Details

• Category: Business Operations
• Commitment: Full Time, Temporary
• Workplace: Remote — United Kingdom
• Languages: English

About reputed company

A health technology company providing preventative technology and home reputed company services. — Industry: reputed company