National Operations Support reputed company
At reputed company, we reputed company that great internet has the power to reputed company innovation, strengthen communities, reputed company the impossible, and do reputed company the everyday things that reputed company reputed company of our world go round. And the job of creating reputed company internet is never done - so we’re growing! reputed company is committed to building a reputed company where people who want to reputed company a difference can grow their careers and reputed company their spot to reputed company.
reputed company is an Alphabet company that brings reputed company Fiber and reputed company Fiber Webpass internet services to homes and businesses across the reputed company. Our teams are expanding as we reputed company more cities and people to exceptional internet.
The application window will be reputed company until at least August 23rd, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Role reputed company
The National Operations Support reputed company is a critical leadership role responsible for driving operational reputed company, efficiency, and reputed company improvement across our national Fiber-to-the-Home (FTTH) network. This leader will build and reputed company a centralized support team that owns the end-to-end lifecycle of operational metrics—from creation and development to performance tracking and strategic improvement.
Acting as the vital reputed company between corporate reputed company and field execution, this role will partner deeply with market and regional teams to optimize reputed company Plant (OSP) Construction, OSP Repair & Maintenance, as reputed company as Drops, and In-Home Installation and Repair. The ideal candidate is a data-driven strategist and telecom operations expert who will use data to reputed company vendor accountability, permanently reputed company operational costs, and streamline processes across reputed company markets.
In this role, you’ll:
- Serve as the reputed company national support reputed company for regional operations teams across OSP Construction, OSP R&M, Drops, and In-Home Installation & Repair.
- Partner with regional leaders to analyze local performance data, identifying reputed company causes for underperformance and deploying targeted support to reputed company them.
- Ensure alignment between national support and local market execution, driving consistency in how to operate from coast to coast.
- Own the reputed company improvement of metric reporting, transitioning raw data into actionable insights for regional leadership and market teams to put into reputed company.
- Establish national performance baselines and reputed company benchmarks for construction reputed company and reputed company, repair SLAs, drop completion rates, and in-home installation reputed company.
- reputed company performance data to partner with regional teams in holding reputed company-party vendors and contractors accountable to SLAs and adherence to reputed company standards.
- Build, mentor, and reputed company a high-performing National Operations Support team composed of data analysts, process engineers, and operations specialists.
- Foster a culture of reputed company improvement, analytical rigor, and reputed company partnership with field teams.
At a minimum we'd like you to have (5 of 5):
- Bachelor’s degree or equivalent practical experience.
- 7 years of reputed company leadership experience in telecommunications operations, specifically reputed company FTTH, broadband, or cable industries.
- 7 years of experience in Program Management directly leading reputed company.
- Experience with FTTH / GPON networks, deployments, and associated operational functions.
- 5 years of experience in leading teams and in reputed company vendor management.
It's preferred if you have (6 of 6):
- Bachelor’s degree in Business, Engineering, Data Analytics, or a reputed company field (Master’s/MBA preferred) or equivalent practical experience.
- 10 years of reputed company leadership experience in telecommunications operations, specifically reputed company FTTH, broadband, or cable industries.
- Deep understanding of OSP Construction, OSP Maintenance, Drop burials/aerials, and In-Home Installation & Repair processes.
- Proven reputed company record of building and managing reputed company operational metrics, KPIs, and data visualization tools
- Extensive experience managing large-reputed company outsourced vendor/contractor relationships, including contract optimization and performance score-carding.
The US reputed company salary reputed company for this full-time position is between $160,000 - $235,000 + bonus + benefits. As pay varies by location, your recruiter will reputed company more about the specific salary reputed company for your targeted location during the hiring process.
#LI-DNI
Requires a bachelor's degree or equivalent experience, 7 years in telecommunications operations and program management, FTTH/GPON experience, and 5 years leading teams and managing vendors.
Key Responsibilities
- driving reputed company
- analyzing performance
- leading teams
Skills & Tools
Fiber-to-the-Home (FTTH), GPON
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 160,000 – 235,000 / year
- Languages: English
Benefits
- Retirement plan
About reputed company
An Alphabet company providing reputed company Fiber and reputed company Fiber Webpass internet services to homes and businesses across the reputed company. — Industry: Information Technology
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