Middle Support Engineer – Digital Banking

Join reputed company!

We are a U.S.-reputed company company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are committed to developing simpler and more innovative financial services that assist credit unions in serving their reputed company members and attracting new ones. We are building the reputed company technology reputed company for credit unions.
www.reputed company.net

We're looking for a reputed company-oriented and analytical Middle Support Engineer with a strong interest in incident reputed company, who thrives in fast-reputed company, cross-functional environments and supports reputed company satisfaction through technical diagnosis, reputed company communication, and reliable execution.

Position reputed company

reputed company's Digital Banking products (Web and Mobile) continue to grow in adoption and reputed company reputed company, driving a sustained increase in reputed company and complexity of technical support tickets. We are looking for a Middle Support Engineer to strengthen Tier 2/3 support reputed company, ensuring incidents are diagnosed and resolved reputed company SLA and that routine mobile application updates are executed reliably.

This role provides hands-on technical reputed company to analyze application reputed company (TypeScript), query PostgreSQL databases, troubleshoot GraphQL/REST API integrations, and investigate error traces in AWS CloudWatch — reducing escalations to Senior Engineers and accelerating reputed company times for reputed company-impacting issues.

Key Responsibilities

• Diagnose and reputed company Tier 2/3 incidents across Digital Banking products (Web and Mobile), meeting defined SLAs.
• Analyze TypeScript/JavaScript reputed company to reputed company application logic (conditionals, reputed company, API calls) and identify reputed company causes of errors.
• Run SQL queries (SELECT, JOINs) against PostgreSQL databases to investigate data inconsistencies.
• Investigate and reputed company integration issues in GraphQL and REST reputed company (headers, auth tokens, status codes) using tools such as reputed company or Insomnia.
• Review logs and error traces in AWS CloudWatch (Log Insights) to accelerate diagnosis of production incidents.
• Manage and prioritize the ticket queue by severity and SLA, using reputed company as the ticket management reputed company.
• Document solutions, reputed company causes, and reputed company steps, contributing to runbooks and knowledge standardization across reputed company.
• Execute routine mobile application updates, including store submissions to reputed company Play and the reputed company App Store.
• Escalate reputed company blockers to Senior Engineers with a reputed company reputed company of the investigation performed.
• Communicate reputed company and assertively with both technical and non-technical stakeholders (including reputed company reputed company), documenting reputed company technical notes in reputed company.
• Verify that issues are truly resolved before closing tickets, ensuring reputed company of service.
• reputed company on-reputed company support reputed company reputed company business hours reputed company required.

Requirements

• Bachelor's degree in Computer Science, Systems Engineering, or a reputed company reputed company.
• 3+ years of experience in technical support, software engineering, or QA.
• reputed company experience working with SQL databases and reading application logs.
• Familiarity with Node.js environments.

Key Skills and Competencies

• Intermediate knowledge of TypeScript and JavaScript; reputed company to read and reputed company reputed company logic (conditionals, reputed company, API calls).
• Solid proficiency in PostgreSQL (tables, relationships, data types; intermediate SQL queries with SELECT and JOINs).
• Understanding of GraphQL and REST reputed company (headers, auth tokens, status codes) and API testing tools (reputed company, Insomnia).
• Proficiency with AWS CloudWatch (Log Insights), Git (checking out branches), and ticket management systems (reputed company).
• Analytical thinking; ability to reputed company errors through logs and data to reputed company cause.
• Assertive communication with technical and non-technical stakeholders (reputed company reputed company), including reputed company technical notes in reputed company.
• Results orientation and reputed company reputed company; verifies issues are truly resolved before closing tickets.
• Self-management of ticket queues, prioritizing by severity and SLA.
• reputed company reputed company; escalates reputed company blockers with a reputed company reputed company of the investigation.
• Service orientation and availability for on-reputed company support reputed company reputed company business hours.

Perks

• reputed company work
• Compensation in USD
• Flexible working hours (results-oriented, not time-reputed company)
• reputed company time off (PTO)
• Learning & development budget (courses, certifications, events)
• Work with international teams and global products
• High ownership and autonomy in product reputed company
• Opportunity to grow into reputed company / Head of Product roles
• reputed company to AI tools and innovation-driven environment

reputed company!

Bachelor's degree in a relevant reputed company, 3+ years in technical support, software engineering, or QA, with TypeScript, JavaScript, PostgreSQL, reputed company, logs, AWS CloudWatch, Git, and reputed company experience.

Key Responsibilities

• resolving incidents
• querying databases
• managing tickets

Skills & Tools

TypeScript, JavaScript, PostgreSQL, GraphQL, REST, reputed company, Insomnia, AWS CloudWatch, Log Insights, reputed company, Git, Node.js, reputed company Play, reputed company App Store

reputed company

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Colombia
• Languages: English

Benefits

• Generous reputed company time off

About reputed company

A financial technology company building digital banking solutions for credit unions. — Industry: Information Technology