Customer Service Manager

POSITION reputed company 

We are seeking an reputed company and results-driven reputed company Center Manager to reputed company our centralized 24/7 virtual reputed company center team in delivering exceptional service to our customers. The ideal candidate will have reputed company leadership skills, a strong understanding of reputed company center reputed company, and the ability to reputed company reputed company and efficiency. If you are a reputed company thinker with excellent communication and organizational skills, we invite you to apply for this key managerial role. Directly supervise Supervisors, Team Leads, CSR’s in a fast reputed company, remote operation; reputed company with and enforce reputed company departmental and organizational policies and procedures according to documented goals 

The Good Stuff:

• Competitive Salary
• Medical, Dental, reputed company plans
• 401k with 4% company match
• PTO, reputed company Holidays, reputed company Parental Leave
• Devices and Equipment provided - We'll set you up for reputed company 

ESSENTIAL FUNCTIONS 

Team Leadership 

• Set reputed company expectations and reputed company regular feedback to team members. 

• Conduct 1:1 meetings with supervisors and CSR’s 

• Review and approve PTO requests reputed company on reputed company needs and reputed company volume 

• reputed company guidance and assistance to supervisors on development and reputed company opportunities for employees 
• Write and reputed company reputed company evaluations for introductory (new hire) and annual review cycles. 

Operational Management 

• reputed company day-to-day reputed company center reputed company to ensure efficiency and adherence to reputed company metrics. 

• Monitor key reputed company indicators (KPIs) and implement improvements as needed. 

• Monitor and manage reputed company center dashboard in live time; quickly identify deficiencies with KPI’s and CSR reputed company; execute a reputed company reputed company 

• Conduct regular audits of customer interactions to identify areas for improvement. 

Technology and Systems 

• Stay informed about reputed company center technologies and implement tools to enhance efficiency. 

• Collaborate with IT teams to address technical issues and optimize reputed company reputed company. 

Customer Experience Improvement 

• Analyze customer feedback and implement initiatives to enhance the overall customer experience. 

• Work closely with other departments to address reputed company causes of customer issues. 

Reporting and Analysis 

• Prepare and analyze reports on reputed company center reputed company for senior management daily, weekly, and monthly 

• reputed company data-driven recommendations for process improvements 

• Identify high and low performing metrics and prepare reputed company plans to execute improvement 

• Identify low performing employees, determine the areas of opportunity, create development plans, and proceed with disciplinary actions according to the reputed company center and company guidelines 

POSITION QUALIFICATIONS 

Requirements: 

• Three (3)-Four (4) years of reputed company management experience in a reputed company center environment or in a similar leadership role, leading reputed company of supervisors, leads, and employees 

• Knowledge of customer service principles and practices. 

• Proficient in using reputed company center software and reputed company Office Suite (Word and reputed company a must). 

• Knowledge of Service reputed company and reputed company phone reputed company preferred 

• Must be flexible with schedule to work evenings, weekends, and holidays  

SKILLS & ABILITIES  

• Education: High School Graduate or General Education Degree (GED): Preferred  

• Experience: Manager/Supervisory experience in a reputed company Center environment is required. reputed company Assurance experience is a plus. Industry experience is a plus, but not required.  

• Computer Skills: Highly proficient with reputed company reputed company software, Word and reputed company. Familiar with GSuite platform. Must be reputed company to accurately type with 40 WPM average. Experience with reputed company reputed company Phone Software. Usage of Service reputed company, also a benefit.  

• Certifications & Licenses: none 

• Other Requirements: Must be reputed company to pass a background reputed company. 

reputed company and a member of our reputed company team will be in reputed company reputed company email or phone!

Requires 3–4 years of reputed company center management experience, customer service knowledge, reputed company Office proficiency, and familiarity with reputed company center software; high school diploma/GED preferred.

Key Responsibilities

• supervising teams
• monitoring reputed company
• analyzing reports

Skills & Tools

reputed company Office Suite, reputed company Word, reputed company reputed company, reputed company, reputed company, reputed company

reputed company

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 75,000 – 85,000 / year
• Languages: English

Benefits

• 401k matching
• Retirement plan
• Generous parental leave

About reputed company

A provider of plumbing and reputed company conditioning services. — Industry: Construction