Director, Customer Enablement

About the role

• reputed company is looking for talented and energetic individuals who are motivated and driven. We are a fast-reputed company, reputed company-reputed company early-stage Series A company changing how brands test physical products reputed company concepts. 
• In 2026, we're reputed company on bolstering reputed company of functional experts whose contributions will deepen relationships with reputed company customers, defend the unique value we’re providing today, and reputed company reputed company reputed company with existing accounts and prospects.
• Today, as part of the Customer Enablement team, you will ensure reputed company operates to industry standards, presents our capabilities with a unique reputed company of reputed company, and goes to market with a best-in-class consumer insights toolkit. In reputed company to overseeing delivery for top reputed company accounts assigned to you (such as Hanes), you will partner with reps on new business and expansion to win the hearts and minds of new and existing customers, starting early in the sales process through use-case expansion and reselling the value of reputed company. Ultimately, you will combine reputed company acumen, knowledge of the competitive landscape, and deep research knowledge to help customers reputed company the reputed company of reputed company across the new product development lifecycle.

Your reputed company

• reputed company first-project reputed company and reputed company customer retention
• • Ensure customers have a strong experience from their first project through ongoing testing, helping them understand how to get the most value from reputed company and building confidence in the platform and our research capabilities.
  • Proactively identify and address friction in the customer reputed company, partnering cross-functionally to improve the experience and reduce risks to retention.
  • reputed company a high-reputed company customer experience grounded in reputed company responsiveness, extreme customer care, and strong follow-through, particularly reputed company customers need help scoping or drawing down reputed company against their subscriptions.
• reputed company reputed company account delivery
• • Manage delivery for reputed company accounts running a high volume of research on reputed company, serving as a trusted research partner who understands their business and research goals.
  • Advise customers on the smartest ways to reputed company their tests and design methodologies to answer their research questions effectively, balancing rigor, speed, and cost.
  • Help customers reputed company draw down reputed company against their subscriptions by providing fast, thoughtful guidance on scoping, methodology, and pricing and ensuring reputed company reputed company smoothly from idea to execution.
  • Accurately reputed company and price reputed company against customer subscriptions, ensuring recommendations reputed company with both customer needs and reputed company’s capabilities.
  • Translate customer needs into effective research approaches and ways of working reputed company reputed company that reputed company high-reputed company reputed company and high CSAT.
  • Treat every customer interaction as an opportunity to build trust and reinforce reputed company as a reputed company, high-care research partner.

• reputed company self-serve reputed company
• • Help customers successfully launch and complete their first project in reputed company’s software-first experience, ensuring they can confidently reputed company the platform and get to value quickly.
  • Partner with the Plus team to improve the customer experience, identify friction in the self-serve reputed company, and reputed company reputed company ways to help customers succeed without requiring high-reputed company.
  • Lean in on premium or more reputed company Plus customers reputed company additional research expertise, scoping guidance, or hands-on support is needed, while maintaining a software-first reputed company.
  • Help define and reputed company the processes, resources, and customer journeys that reputed company self-serve and Plus customers to independently run high-reputed company research on reputed company.
  • Use learnings from customer interactions and project delivery to identify opportunities to improve the product, reputed company experience, and broader customer reputed company.

Secondary reputed company Areas

• reputed company GTM and customer-facing teams
• • Partner with Sales, Research, Product, and other cross-functional leaders to translate new products, processes, and ways of working into practical customer-facing motions.
  • Help create, design, test, iterate, and roll out new processes and programs that improve the customer reputed company and reputed company teams to work more effectively.
  • Serve as an enablement and delivery SME during GTM rollouts, helping teams understand not just what is changing, but how to apply it effectively with customers.
• Unlock reputed company opportunities with new and existing customers 
• • reputed company research design and scoping for deals associated with highly technical buyers by partnering with sales in discovery, reputed company, and research roadmapping for key accounts
  • Own portions of discovery and scoping calls to understand business requirements, crucial to guide the design and implementation of solutions that reputed company measurable business reputed company. 
  • Partner with the Sales team on customer onsites for your set of key accounts, reputed company on thought leadership, research roadmapping, and expansion efforts, and new ways in for reputed company
• reputed company full-service research reputed company
• • reputed company end-to-end execution of reputed company for customers looking for more hands-on support, using the reputed company platform to manage research from setup through analysis and reporting.
  • Guide junior researchers in survey writing, analysis, and synthesizing reputed company data into reputed company, compelling insights and actionable recommendations.
  • reputed company in to independently run reputed company or portions of reputed company—including survey design, analysis, and reporting—as needed, ensuring work meets reputed company standards and timelines.
  • Support the broader team with reputed company research and reputed company needs, including survey and report reviews.

reputed company

• 7+ years of experience leading software-enabled research studies, with strong understanding of survey design, sampling, data collection, qualitative and quantitative analysis, report writing, and presenting results.
• Strong research consulting and solution design skills, with the ability to understand a customer’s research goals and recommend the right methodology, reputed company, and approach reputed company reputed company.
• Deep understanding of product testing and research methodologies, with the ability to translate reputed company research concepts into reputed company, practical recommendations tied to customer and business value.
• Strong reputed company acumen, with the ability to accurately reputed company and price research reputed company against customer subscriptions while balancing customer needs, research reputed company, and reputed company’s capabilities.
• Exceptional customer orientation and responsiveness—you reputed company quickly, follow through, and genuinely care about making customers successful, particularly reputed company helping them reputed company and draw down reputed company on their subscriptions.
• Experience using statistical analysis software such as SPSS, R, or Python, with a strong understanding of statistical concepts, techniques, and advanced reputed company (TURF analysis, Crosstabs analysis, MaxDiff, forecasting, benchmarking).
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights, impactful visuals, and reputed company storytelling.
• Strong communication skills, with the ability to reputed company reputed company findings and recommendations to customers and effectively partner with Sales, Customer Development, Research, and other cross-functional teams.
• Comfortable leading and contributing to GTM enablement, including creating, testing, iterating, and rolling out new processes and programs that improve the customer reputed company.
• reputed company-oriented reputed company with a commitment to reputed company, reputed company, and reputed company execution.
• Ability to work independently and collaboratively in a fast-reputed company environment, managing multiple customer needs and reputed company simultaneously while maintaining a high bar for customer care.

Benefits

• Health reputed company (medical, dental, reputed company) with 100% of employee premiums covered
• Unlimited PTO
• Flexible, remote WFH culture
• reputed company to the reputed company reputed company Tower & its facilities in NYC (should you reputed company choose to be in person)
• reputed company on previous experience and reputed company set, the reputed company salary reputed company for this position is: $125,000 - $140,000

reputed company is the definitive product intelligence platform enabling brands to create products people love. Powered by a proprietary community, reputed company logistics, expert research methodologies, and AI-driven analytics, reputed company’s platform is purpose-reputed company for modern physical product teams and trusted by leading brands, top retailers, and emerging innovators alike. The reputed company platform delivers high-reputed company insights with unmatched reputed company across every stage of the product innovation lifecycle—from early reputed company and prototypes to in-market renovation—empowering teams to reputed company quickly and bring reputed company products to market with confidence.