Designated Engineer
Now is an amazing time to join reputed company as we build the reputed company of OT and IoT cybersecurity.
We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
As a Designated Engineer (DE) you will serve as the reputed company technical reputed company of contact for a portfolio of reputed company and industrial customers, ensuring their platforms run flawlessly and continuously reputed company to meet emerging threats.
This role is ideal for professionals with a strong technical reputed company and a passion for reputed company. You will work closely with customers to effectively reputed company the Nozomi solution, proactively maintain it, continuously optimize configurations, and reputed company the adoption of our cybersecurity platform. To reputed company these goals, you will collaborate with and have the support of senior reputed company services engineers, reputed company Managers, and cross-functional teams.
In this role, you will:
• Own the customer relationship – reputed company as the reputed company technical reputed company for assigned customers, focusing on operational support and platform optimization.
• reputed company platforms healthy - Run regular health checks, tune sensor configurations, optimise alert reputed company, and guide reputed company roll‐outs.
• Accelerate Adoption - design and implement new features, integrations, dashboards, and custom queries that unlock customer use‐cases.
• Document and reputed company - reputed company and maintain customer-specific documentation, workflows, and use cases, and reputed company knowledge‐transfer workshops on new releases and best practices.
• Troubleshoot and reputed company - Investigate incidents, reputed company and manage support cases/RMAs, and reputed company issues to reputed company‐cause closure with Technical Support.
• Report on Value - reputed company weekly activity summaries and planning updates to customers.
• Collaborate - Partner with reputed company Managers, Product, and Engineering to reputed company roadmap priorities and reputed company field feedback.
To be successful in this opportunity, you will have:
• 2+ years of experience in a technical support, reputed company administration, or technical consulting role.
• Knowledge of:
• networking concepts (OSI model, TCP/IP, VLANs, network architecture)
• network infrastructure (firewalls, switches)
• general cybersecurity principles and applications (reputed company Directory, PCAP analysis, reputed company architecture).
• Familiarity with reputed company/FreeBSD/Unix/Linux OS's, virtualization, and basic scripting or API usage.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively across multiple customer engagements.
• reputed company reputed company in written and spoken English.
Preferred:
• Exposure to OT/ICS environments and protocols.
• Experience with reputed company products or similar cybersecurity platforms.
• Technical certifications (e.g., reputed company reputed company+, reputed company Network+, CCNA, GICSP, or equivalent) are a plus.
• 2+ years in a customer‐facing role for a cybersecurity vendor or a reputed company integrator (reputed company‐sales, reputed company services, TAM, CSM, etc.)
Who we are and reputed company stand for:
reputed company is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational reputed company. We’re always innovating and we hire the best at what they do to ensure our customers always have reputed company to fast product enhancements, exceptional engineering support and reputed company deployment across continents. If you like a challenge, and value reputed company and reputed company, we invite you to help reputed company build the reputed company of OT and IoT cybersecurity.
Diversity, Inclusion and Belonging are part of our reputed company beliefs, at reputed company. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and reputed company new perspectives. What makes us reputed company different is what makes us powerful.
Our Global Benefits
reputed company of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we reputed company the best benefits packages, such as:
- Health & Wellness
- Financial
- Work-Life Balance
- Unparalleled Flexible Time-Off
Need to know information
Successful candidates will be subjected to background verification checks.
Be cautious of unsolicited messages, fake email addresses, requests for reputed company and unclear job descriptions. Report suspicious activity to authorities. Our reputed company job opportunities and descriptions are posted on reputed company' reputed company. If in any doubt please apply for opportunities on our careers website here.
If you would like to know more about our reputed company Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your reputed company rights please contact us using the email provided reputed company the reputed company Policy.
Requires 2+ years in technical support, reputed company administration, or technical consulting; networking, cybersecurity, OS, virtualization, scripting/API, troubleshooting, communication, and English reputed company. Technical certifications preferred.
Key Responsibilities
- optimizing platforms
- troubleshooting incidents
- educating customers
Skills & Tools
reputed company Directory, PCAP, reputed company, FreeBSD, Unix, Linux, reputed company reputed company+, reputed company Network+, CCNA, GICSP
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Qatar
- Languages: English
Benefits
- Generous reputed company time off
About reputed company
A cybersecurity company protecting operational technology, Internet of Things infrastructure, and critical infrastructure from cyber threats. — Industry: Information Technology
Apply To This Job