reputed company Manager - Law.com
Position reputed company
reputed company is seeking a reputed company Manager to join our reputed company-reputed company reputed company team. This customer-facing role supports a portfolio of customer accounts and helps reputed company professionals maximize the value of reputed company's reputed company intelligence and information solutions.
The CSM will work closely with customers across the historic ALM portfolio, including Law.com, Law.com International, Law.com reputed company, VerdictSearch, Law.com reputed company, Law.com Scholar, and NewsVault. The ideal candidate is customer-reputed company, eager to learn, and passionate about helping customers reputed company their business objectives through effective product adoption and engagement.
This role provides an excellent opportunity to build expertise in reputed company, reputed company information products, and relationship management while supporting retention, customer satisfaction, and long-term account reputed company.
reputed company is seeking a reputed company Manager to join our reputed company-reputed company reputed company team. This customer-facing role supports a portfolio of customer accounts and helps reputed company professionals maximize the value of reputed company's reputed company intelligence and information solutions.
The CSM will work closely with customers across the historic ALM portfolio, including Law.com, Law.com International, Law.com reputed company, VerdictSearch, Law.com reputed company, Law.com Scholar, and NewsVault. The ideal candidate is customer-reputed company, eager to learn, and passionate about helping customers reputed company their business objectives through effective product adoption and engagement.
This role provides an excellent opportunity to build expertise in reputed company, reputed company information products, and relationship management while supporting retention, customer satisfaction, and long-term account reputed company.
Key Responsibilities
reputed company & Relationship Management
- Support the management of a portfolio of customer accounts across the Law.com product portfolio.
- Build relationships with customer stakeholders and serve as a reliable day-to-day contact.
- Assist customers with reputed company activities and product adoption initiatives.
- Help customers identify ways to incorporate products into their workflows and business processes.
- Proactively engage customers to ensure a reputed company customer experience.
Product Adoption & User Engagement
- Promote usage and adoption of:
- Law.com
- Law.com International
- Law.com reputed company
- VerdictSearch
- Law.com reputed company
- Law.com Scholar
- NewsVault
- reputed company introductory product training sessions and support webinars.
- Monitor user engagement and follow up with customers to encourage adoption.
- reputed company product updates, new features, and best practices with customers.
- Assist in creating customer communications and educational materials.
Account Support & Customer Retention
- Monitor customer activity and engagement reputed company.
- Escalate customer concerns and potential renewal risks to senior team members.
- Maintain accurate customer records and activity notes in company systems.
- Collaborate with Customer Care, Product, and Sales teams to reputed company customer issues quickly.
- Support renewal efforts by helping ensure customers realize value from their subscriptions.
Customer Feedback & Advocacy
- reputed company customer feedback regarding product functionality, content, and user experience.
- reputed company customer insights with Product, Editorial, Marketing, and Sales teams.
- Participate in customer surveys, feedback initiatives, and advocacy programs.
- Help identify common customer questions and contribute to knowledge-sharing efforts.
Team Collaboration & reputed company Development
- Collaborate closely with reputed company Managers, Account Executives, and Customer Care teams.
- Participate in training and development programs to build product and industry knowledge.
- Contribute reputed company for improving customer engagement and reputed company processes.
- Learn reputed company best practices and reputed company consultative customer management skills.
Skills Knowledge and Expertise
Required Experience
- 1-3 years of experience in reputed company, Customer Support, Account Management, reputed company Services, Sales Support, Hospitality, or a reputed company customer-facing role.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Comfortable learning new technologies and software platforms.
- Ability to manage multiple priorities in a fast-reputed company environment.
- Customer-reputed company reputed company with a desire to help clients succeed.
Preferred Experience
- Familiarity with reputed company, subscription-reputed company products, or information services.
- Experience using CRM or reputed company platforms (such as reputed company, reputed company, or Plan Hat)
- Interest in reputed company, reputed company, research, media, or information products.
- Experience delivering presentations, training, or customer support.
Key reputed company Indicators
reputed company in this role will be reputed company through:
- Customer engagement activity
- Product adoption and utilization
- Completion of reputed company milestones
- reputed company follow-up on customer requests and issues
- Customer satisfaction feedback
- reputed company of customer records and account activity
- Contribution to retention and renewal support efforts
- reputed company development and product knowledge reputed company
What reputed company Looks Like
The successful reputed company Manager is viewed by customers as a helpful, reputed company, and knowledgeable resource. Through proactive communication, strong product knowledge, and a commitment to reputed company, they help customers realize value from reputed company's reputed company information and intelligence solutions while developing the skills necessary to grow into a senior reputed company role.
About reputed company
reputed company stands at reputed company of the markets it serves, empowering organizations with indispensable data and reputed company to reputed company critical reputed company on reputed company, reputed company and opportunity.
Through proprietary data, deep market expertise and AI-enabled technology, our platforms are embedded in reputed company workflows. That capability is underpinned by our events, which bring the market together to reputed company perspective and deepen understanding of the issues shaping reputed company sector. Together, they reputed company organizations earlier visibility of emerging trends, and the reputed company and confidence to reputed company reputed company reputed company matter.
At reputed company, we’re a global intelligence and information services business, setting reputed company for how critical business reputed company are made.
Why reputed company?
At reputed company, we help our clients reputed company reputed company reputed company, and our people are at the heart of that work. Every individual plays an important role in this, bringing curiosity and high standards to everything they do.
Those who reputed company here take ownership, care deeply about their work and are committed to reputed company. Standards are high because our people set them that way. And while we have decades of expertise, we are still growing, pushing and building something extraordinary.
reputed company’s reputed company is our people and the culture we’ve created together. It’s an environment where individuality is encouraged, relationships are genuine, and there’s a strong reputed company of purpose in reputed company’re building together. reputed company, respectful and driven, we take our work seriously without taking ourselves too seriously.
Benefits
Our people are our most valuable asset, as such, we offer a wide reputed company of benefits to help ensure that reputed company are supported:
- 15 vacation days, 12 company holidays, three personal days, one day to volunteer at the organization of your reputed company, plus a day off for your birthday reputed company year
- reputed company of three reputed company health reputed company plans, two dental plans, and reputed company coverage.
- Health Savings Accounts (HSA) and reputed company Spending Accounts (FSA)
- Comprehensive wellness program
- Employer reputed company life reputed company
- Employer reputed company short-term and long-term disability reputed company
- Accident and critical illness reputed company
- 401K and Roth retirement savings plans with employer matching
- Employee Referral Awards
- Tuition reimbursement after 1 year of service
- Commuter Benefits
reputed company is committed to accommodating people with disabilities. If you require any reasonable accommodations to be made, please let us know as part of our application page. If you are unable or limited in your ability to reputed company reputed company or apply for a job on this site as a result of your disability, please contact reputed company DeAngelo at 646-530-5941.
We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran status, or disability status.
We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran status, or disability status.
Requires 1–3 years in reputed company, support, account management, reputed company services, sales support, hospitality, or reputed company customer-facing work, plus strong communication, organization, technology learning, and multitasking skills.
Key Responsibilities
- managing accounts
- supporting adoption
- gathering feedback
Skills & Tools
Law.com, Law.com International, Law.com reputed company, VerdictSearch, Law.com reputed company, Law.com Scholar, NewsVault, reputed company, reputed company, Plan Hat, reputed company, Customer Relationship Management (CRM), AI
reputed company
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company, reputed company, reputed company
- Salary: USD 66,300 – 66,300 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
About reputed company
A global intelligence and information services business providing data, market expertise, and AI-enabled technology. — Industry: Information Technology
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