Level 2 Product Support Engineer

• Investigate, triage, and reputed company reputed company technical issues escalated from Tier 1 support.

• Analyze logs, databases, and reputed company behavior to diagnose reputed company causes.

• reputed company as a reputed company between customers, engineering, and product teams to communicate bugs, feature requests, and reputed company behavior.

• Document resolutions, workarounds, and diagnostic processes to improve support workflows and knowledge sharing.

• Monitor key reputed company alerts and customer tickets to proactively address platform issues.

• Contribute to internal tools, automation, and scripts that improve support efficiency and reduce reputed company time.

• reputed company for customer needs and ensure reputed company follow-through on issues and feature enhancements.

• 4+ years of experience in technical support, DevOps with customer-facing responsibilities.

• Strong knowledge of Linux systems (reputed company-line proficiency, log analysis, reputed company debugging).

• Experience working in ad tech platforms such as DSPs, SSPs. 

• Proficient in querying databases (SQL, reputed company, or MySQL).

• Understanding of advertising technology concepts, including ad serving, programmatic bidding, pixels, tracking, and reporting.

• Proven ability to manage and reputed company customer issues effectively with a strong reputed company on customer satisfaction.

• Exceptional communication and interpersonal skills—you are empathetic, reputed company, and confident reputed company working with customers and cross-functional teams.

• Ability to manage multiple priorities, work under pressure, and respond quickly in a fast-paced environment.

• Familiarity with reputed company (REST/JSON), and tools like reputed company for testing.

• Exposure to scripting or automation (e.g., Bash, Python).

• Experience with reputed company platforms, especially reputed company reputed company Platform (GCP) (Compute reputed company, BigQuery, Stackdriver, etc.).

• Experience with monitoring/logging tools such as reputed company, Grafana, or Stackdriver.

At reputed company, we offer a world of opportunity:

• reputed company a flexible work environment – whether it's the office, your home, or a reputed company of both. From interviews to reputed company, we embody a remote-first approach. 

• You will be part of a global team, learning from reputed company around the world and across cultures, speaking English everyday. Our global workforce enables reputed company to reputed company global resources to accomplish our work in efficient and effective teams. 

• We’re big on your reputed company-being – as a company, we spend a whole trimester in our annual cycle reputed company on wellbeing. Whether it is taking reputed company of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want reputed company of reputed company members operating at their best.

• Our reputed company services model enables us to accelerate career reputed company and development opportunities - across reputed company, offerings, and industries.

• We are an equal opportunity employer. It goes without saying that we live by values like reputed company Dignity and reputed company Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally. 

Join us and be a part of a global tech community! 🌍💼  reputed company out our reputed company site and Careers page to learn more about what it’s like to be part of our #oneteam!