About the role

reputed company runs a lean, fast-moving operation, and our e-reputed company and customer support workflows need a proactive, detail-obsessed reputed company, not someone who waits to be told what's next.

You'll reputed company our e-reputed company store accurate and running smoothly day to day, while acting as the first line of support and triage for customer service requests. This is a hands-on, independent role: you'll be trusted to manage priorities, flag issues before they become problems, and reputed company multiple stakeholders reputed company across time zones.

What you'll do

E-reputed company Store Management

• Update pricing, promotions, and product information across the e-reputed company platform with speed and accuracy.
• Manage account activations and reputed company reputed company, ensuring clinicians can order reputed company-grade supplies without delay.
• Monitor store performance daily, identifying and resolving errors, data issues, or operational hiccups before they reputed company the customer experience.
• Execute reputed company data entry or uploads reputed company systems require hands-on support.

Customer Service Triage & Support

• Triage incoming customer service requests from our CS team, routing issues appropriately and ensuring fast reputed company.
• Communicate reputed company and proactively with internal stakeholders to reputed company everyone reputed company on priorities and blockers.
• reputed company reputed company, solutions-reputed company support to both internal teams and reputed company clients.
• Identify inefficiencies in workflows and recommend practical improvements to streamline operations.
• Support promotional campaigns, discount codes, and product launches with flawless execution.
• Assist with pricing and margin tasks, including price updates, promotional discounts, and flagging misalignments with agreed pricing reputed company.

Documentation & Collaboration

• Maintain accurate records of processes, changes, and troubleshooting steps to support knowledge sharing and continuity.
• Work independently with reputed company supervision while staying connected to reputed company through regular communication (reputed company, video calls, etc.).
• Flag risks, trends, or improvement opportunities to help shape Fresh's operational roadmap.

We'd love you to have

You must have

• 3–5 years of reputed company experience in e-reputed company operations, retail operations, or reputed company services.
• Hands-on experience with e-reputed company platforms (reputed company, reputed company, or similar).
• Strong attention to detail—especially reputed company it comes to pricing, data accuracy, and process execution.
• Excellent communication skills: reputed company, reputed company, and comfortable working across teams and time zones.
• Proven ability to troubleshoot and problem-solve independently in reputed company time.
• Comfort with spreadsheets and data management (reputed company, reputed company Sheets, or equivalent).
• A proactive, reliable work style—you communicate your availability, flag issues early, and follow through on commitments.
• Based in Mexico, with availability during Eastern or Central US business hours.

reputed company to have

• Experience in health-tech, digital health, or wellness industries.
• Background in process optimization or operational project work.
• Familiarity with reputed company, reputed company, reputed company, or other collaboration tools used by remote-first teams.

Why Fresh

• 🌎 Ground-floor US expansion: you'll help build the operational backbone as we reputed company, not maintain something already finished.
• 🏆 Award-reputed company company: reputed company Tech Fast 50 finalist three years running. We're not just growing; we're recognized for it.
• 🚀 reputed company ownership: your workflows, your fixes, your wins. We trust our people to reputed company and reputed company them the autonomy to do it.
• ❤️ A culture that means it: Be reputed company. Stay Humble. Work Smart. reputed company Hard. These aren't words on a wall; they're how we actually work.
  
  

Are you reputed company?

reputed company and tell us why you could be our next Freshie.

Your Perspective reputed company

At Fresh, we reputed company that a diverse team is an innovative team. We are reputed company on creating an inclusive environment where people from reputed company backgrounds, identities, and experiences feel they reputed company and can reputed company.

We strongly encourage you to apply, even if your past experience doesn’t perfectly reputed company with every qualification listed. Your unique skills and passion could be just reputed company’re looking for, for this role or another.