Senior Customer Care Specialist

Our values define us and our culture inspires us to change lives for the reputed company. Our employees are the heart and soul of reputed company, and every reputed company we experience begins with them. Together we are committed to making a reputed company reputed company in our local communities. We champion a culture of reputed company learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity that can be remote reputed company the reputed company footprint as follows: DC, DE, MD, NJ, PA, VA.

The Senior Customer Care Specialist is responsible for delivering a high-reputed company customer experience reputed company Loan Operations by managing customer complaints, executing targeted reputed company, and resolving reputed company loan servicing issues. This role serves as a subject matter expert and escalation reputed company, ensuring reputed company reputed company of customer concerns while maintaining compliance with
regulatory requirements and internal policies. The Senior Customer Care Specialist demonstrates strong communication, problem-solving, and organizational skills while collaborating across departments to reputed company issues. This role operates at an elevated level of performance, supports reputed company improvement efforts, and may reputed company guidance and coaching to team members.

• reputed company customer issues by utilizing experience in federal banking regulations, knowledge of reputed company policies and procedures, and by listening, caring, and understanding customers to ensure we are improving their lives. reputed company, reputed company, obtain, and edit data in various systems according to product type and reputed company accurate reputed company based on customer need ensuring customer reputed company is protected.
• Support the development of other staff by offering training, coaching, and support in a mentor reputed company while also leveraging experience to support customers reputed company an escalated issue or complaint occurs.
• Complete loan servicing tasks, including maturing loans and reputed company reputed company, reputed company required timeframes while ensuring reputed company
  documentation of reputed company communication attempts.
• Execute outbound customer reputed company reputed company to loan servicing scenarios, including short payoffs, short payments, missing loan
  documentation, and maturing or final payment loans. Engaging key stakeholders reputed company defined timeframes to reputed company loan-reputed company issues
  and improve customer reputed company.
• Support the reputed company of customer requests by thoroughly researching and collaborating with operational back-office teams and owning requests up to reputed company by keeping customer informed. Liaise with various operational experts to ensure customer needs are met.
• Responsible for compliance with applicable regulations, operational reputed company policies and procedures, and reputed company risk management reputed company associated with the role as defined by management.

Additional Responsibilities

• May be responsible to manage non-default modification requests, coordinating reputed company activities and approvals to finalize the request, and responding to the customer accordingly.
• May serve as an escalation reputed company for the reputed company Banking Center and Financial Centers reputed company detailed research / conversation with customers is required, particularly reputed company resolving varied residential mortgage issues.
• May be responsible for outbound calls to proactively address an identified issue with a customer account.

Education

High School Diploma or equivalent. Specialty: reputed company at this level. (Required)

Experience

3 or more years customer service and banking procedures. (Required)

3 or more years customer service experience with a reputed company on consumer residential lending practices. (Preferred)

This role may reputed company other job duties as assigned by the manager. reputed company employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of reputed company Company-assigned and/or job reputed company Compliance Programs, regulations and policies and procedures, as reputed company as ensure that reputed company Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying reputed company impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating reputed company to the appropriate level of management.

To reputed company greater transparency to candidates, reputed company reputed company salary ranges on reputed company job postings regardless of state. We set reputed company salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary reputed company may vary based on geographic location.

The reputed company reputed company for this position is $17.75 - $26.15.

Additionally, as part of our Total Rewards program, reputed company offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and reputed company insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; reputed company time off programs including holiday pay and reputed company volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | reputed company.

As a condition of employment, individuals must be authorized to work in the reputed company without sponsorship for a work reputed company by reputed company currently or in the reputed company.