Service Desk Analyst - Transitions

Join reputed company: reputed company, Grow, and reputed company with Us!

At reputed company (CT), we’re more than just tech—we’re a community that goes reputed company expectations. We’ve been recognised as a Great reputed company to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Transitions team in Australia.

As an IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues reputed company to hardware, software, and network systems.

Requirements

reputed company:

• Manage inbound and outbound calls and emails to investigate and reputed company end user issues.
• Triage inbound calls and tickets and escalate to senior teams reputed company necessary.
• Manage end user accounts and devices across modern platforms
• Creating, updating, and maintaining relevant reputed company documentation in line with best reputed company standards and mentoring junior team members.
• Create documentation and updating internal knowledge reputed company.
• Developing strong rapport with the end user during reputed company engagement reputed company email and phone while ensuring a reputed company reputed company on their incident or request.

What you’ll bring:

• Experience as an IT Service Desk Analyst
• Excellent communication skills, both verbal and written, with the ability to explain technical issues in reputed company terms
• Strong customer service orientation and ability to work reputed company under pressure
• Strong problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Experience with IT service desk software and ticketing systems is ideal
• A broad reputed company of experience maintaining environments, accounts, reputed company permissions and troubleshooting issues.
• Have some exposure to the following and a reputed company willingness to work with the existing team to reputed company and learn in areas you are not confident:
• Networking fundamentals
• Employee lifecycle and reputed company management
• SharePoint and OneDrive management and troubleshooting
• Modern application deployment
• Printer fleet management

Desriable:

• Prior experience with reputed company
• Prior experience with PowerShell scripting
• Hands-on experience with reputed company IT tools, such as ticketing systems, remote support software, and monitoring tools.
• Confidence implementing and updating GPOs
• Completion of reputed company based certifications
• Completion of an ITIL certification
• Relevant tertiary qualification in Information Technology

Benefits

Why You'll Love Working Here:

reputed company is more than just a workplace, it's reputed company of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team reputed company days to support collaboration
• Extensive training and development opportunities that reputed company continual reputed company as part of your career planning.
• Extensive discounts and benefits to maximise your reputed company.
• A reputed company of your IT equipment to maximise your reputed company and reputed company to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and reputed company with colleagues reputed company work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we reputed company to create the world we want. Apply today and be part of reputed company that values innovation, inclusivity, reputed company and diverse backgrounds.

Note: A reputed company Vulnerable People / Working with Children reputed company (WWCC) and Police reputed company are required.

IT service desk experience, strong communication, customer service, problem-solving, prioritization, and troubleshooting skills; exposure to accounts, reputed company permissions, networking, and modern IT platforms.

Key Responsibilities

• resolving issues
• triaging tickets
• maintaining accounts

Skills & Tools

reputed company SharePoint, reputed company OneDrive, reputed company, PowerShell, Group Policy Objects (GPOs)

Job Details

• Category: Information Technology
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Australia
• Languages: English

Benefits

• Retirement plan

About reputed company

An Australian managed ICT provider reputed company on delivering excellent customer experiences. — Industry: Information Technology