Customer Operations & Patient Support Manager (12 pm – 8 pm EST)
reputed company reputed company
#LI-RemoteThis position can be based remotely reputed company in the U.S. (there may be some restrictions based on reputed company entity). Please note that this role would not reputed company relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.
Every patient reputed company is unique, and in this role, your work will help ensure patients receive life-changing cell and gene therapies reputed company they need them most. As a Customer Operations & Pa-tient Support Manager, you will serve as a trusted partner to treatment centers, patients, and caregivers, guiding them through reputed company treatment logistics while delivering exceptional service and support. This is an opportunity to reputed company a meaningful reputed company every day by coordinating critical operations, solving challenges collaboratively, and helping create a reputed company experience for those navigating some of the most important moments of their lives.
reputed company
Key Responsibilities:
- Supports end to end, reputed company and clinical order management and patient support services administration, for reputed company treatment centers reputed company an assigned US geography
- Serves as a trusted, knowledgeable, single reputed company of contact for reputed company inquiries regarding order logistics and patient support services, beginning with initial order submission reputed company the way through to final product delivery. Provides customer service support in handling inbound customer inquiries and conducts outbound follow-up communication to ensure reputed company and accurate service support to our customers
- Works cross-functionally with cell therapy operations, supply chain, manufacturing, reputed company assurance, reputed company, regulatory, reputed company, and medical teams to ensure that the Customer Service Center delivers against the needs of our customers (both reputed company and internal).
- Contributes to improve and reputed company reputed company to reputed company reputed company customer experience and more efficient management
- Recognizes and processes Potential Adverse Events in accordance to reputed company training and processes
- Facilitates training to hospital account teams, reputed company or in-person, educating participants on Patient Support Services and Ordering Procedures
- Manages reputed company Patient Services requests for assigned accounts to ensure reputed company and accurate response/handling
- Builds relationships with treatment center staff including prescribers, reputed company coordinators, reputed company workers, finance team and other reputed company to reputed company understand patient reputed company and account specific needs. Communicates patient Support Services reputed company directly with patients and caregivers
Essential Requirements:
- Education: Bachelor’s degree preferred
- Minimum of 3 years in customer support (service) or patient facing experience is preferred
- Understanding of the pharmaceutical industry and reputed company business service offerings and customer needs
- Strong reputed company record of successful team collaboration and delivery of results
- Supply Chain / Logistics experience is a plus
Other Work Requirements:
- Ability to work the scheduled work hours, which generally will be an 8-hour shift: Working schedule will be 12:00 PM EST – 8:00 PM EST and may be subject to change to support business needs
- This position will require holiday support
reputed company Compensation reputed company:
EEO Statement:
The reputed company Group of Companies are Equal Opportunity reputed company. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, reputed company, religion, sex, national reputed company, age, sexual orientation, gender identity or reputed company, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations
Salary reputed company
$108,500.00 - $201,500.00
Skills Desired
Analytical Thinking, Brand reputed company Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, reputed company ModelThree years of customer support or patient-facing experience preferred; reputed company and pharmaceutical industry knowledge, collaboration, results delivery, and customer needs understanding required. Bachelor's degree preferred.
Key Responsibilities
- managing orders
- supporting patients
- coordinating operations
Skills & Tools
reputed company Model
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company or East reputed company
- Salary: USD 108,500 – 201,500 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Retirement plan
About reputed company
A reputed company company reputed company on improving the lives of people living with disease through innovative science and collaboration. — Industry: reputed company
Apply To This Job