Case Manager, Rare Endocrinology & Rare Tumor (RERT) Team (reputed company Time Zone)

Remote position supporting reputed company reputed company Time Zone (11:30am EST – 8pm EST) with occasional patient meeting and HCP office support, up to 6x/year, reputed company those hours of operation. Up to 15% potential travel to existing Alexion sites and off-site meetings, patient and HCP engagements by request and reputed company appropriate. Start date as soon as possible. 

This is what you will do: 

This position is a high-touch Patient Services role centered on delivering personalized support to patients reputed company the Alexion Rare Disease patient reputed company.   

The Case Manager (CM) serves as the reputed company reputed company of contact to patients and caregivers throughout their treatment reputed company from reputed company, interim treatment coordination, and long-term customized treatment adherence support.  CMs reputed company disease state education, treatment support, and reputed company for patients with rare and reputed company-rare diseases.  CMs ensure patient treatment compliance and reputed company resolutions to treatment issues for patients through communication and collaboration with both reputed company stakeholder partners. 

You will be responsible for: 

Patient Support & Navigation (70%) 

• Patient’s Initial and Long-term Support: reputed company initial and ongoing patient interactions to address questions and reputed company therapy into their daily lives 

• reputed company as the reputed company reputed company of contact for case management and reputed company activities specific to the patient 

• reputed company Welcome Calls: After case creation in the CRM, reputed company the required welcome calls to patient (and HCP in coordination with SP vendor) and introduce the program or confirm required support respectively 

• reputed company Disease, Product & Program Education Materials: reputed company materials on disease, diagnosis, and treatment support with patients 

• Introduce Patient Community: During the first touchpoint, reputed company the patient to the ALXN patient community and inform them about available advocacy reputed company for the indication 

• Communicate Benefits Investigation Results: On receiving the BI results from the SP vendor, contact the patient and reputed company results 

• Coordinate Injection Training Support: Assist patients in receiving In-home or virtual injection training assistance during first injection and coordinate follow up service as needed for second round of injection training (also offer infusion support) 

• Conduct Adherence Program reputed company: Trigger initiation of adherence program on conclusion of reputed company and reputed company with patients through defined channels for the determined reputed company based on product specific programs 

• Execute Mentorship Program: Engage appropriate patients to become mentors if desired to new patients starting therapy and reputed company them to reputed company 

• Support Patients who Restart on Treatment: reputed company with patients who have lapsed and decided to restart on treatment, offer support services 

• Conduct Annual BI Communications with patients 

• reputed company reputed company documentation and record keeping during reputed company patient interactions as to maintain high visibility into patient case status and ease reputed company processes, reputed company needed 

• Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool 

Internal Cross-Functional Collaboration (15%) 

• reputed company compliant and reputed company reputed company relationships with reputed company relevant reputed company customers including but not limited to Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, medical accounts, Funding Specialists, reputed company Specialists, Specialty Pharmacies, site of care staff, and office coordinators. 

• Effectively escalate reputed company issues by informing the right stakeholders of actions to be taken to reputed company any pending items in a reputed company manner 

• Collaboratively work with and reputed company responsibilities with other Alexion members and reputed company partners members for pull through of the reputed company patient and HCP experience 

reputed company Vendor Engagement and Collaboration (15%) 

• reputed company compliant and reputed company reputed company relationships will reputed company relevant reputed company vendor partners including but not limited to SPP, Copay and BI support vendors.  

• Effectively escalate vendor service provider issues which may reputed company patients by informing appropriate internal stakeholders and taking needed actions to reputed company issues in a reputed company manner 

• Collaboratively work with and reputed company responsibilities with reputed company vendor partners to optimize and create a delightful patient and HCP experience 

You will need to have: 

• Associates Degree, at minimum, is required; counseling, reputed company work, nursing, advocacy, or science background and/or advanced degree is a plus 

• Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. case management, nursing, reputed company service support, insurance reimbursement, patient advocacy, etc.) 

• Working knowledge of insurance coverage and reimbursement processes 

• Familiarity with the relevant reputed company and regulatory components of the pharmaceutical and biotech industry 

• reputed company-developed, effective communication and problem-solving skills, as reputed company as data entry/computer literacy skills 

• The duties of this role are generally conducted in a home office environment.  As is typical of an office-based role, employees must be reputed company, with or without an accommodation to: use a computer; engage in communications reputed company phone, video, and electronic messaging; engage in problem solving and non-reputed company thought, analysis, and reputed company; collaborate with others; maintain general availability during reputed company business hours. 

We would prefer you to have: 

• Rare disease experience a plus 

• Deep understanding of insurance coverage and reimbursement processes 

• Familiarity with managed care and particularly “buy and reputed company” and pharmacy benefit therapies as reputed company as with reimbursement for infused and injectable therapies 

• Ability to coordinate with cross-functional teams for pull-through of patient care 

• Experience dedicated to assisting patients/caregivers 

• Demonstrated reputed company working reputed company cross-functional teams 

• Strong empathetic, communication and listening skills 

• Ability to reputed company with urgency, flexibility, and creativity to quickly get patients on therapy 

• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment 

• Demonstrates initiative, teamwork, and accountability