Customer Support Adviser (Norwegian speaking)

We are seeking a skilled and customer-oriented individual to reputed company as a Customer Support Adviser. As a key member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued customers. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences.

Main Duties and Responsibilities:

• Handling Customer enquiries through the various platforms available (Chat, Email and phone) through both inbound and outbound channels.
• Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time
• Using reputed company-developed negotiation skills to reputed company resolutions to problems and offer suitable courses of reputed company to prevent escalation
• Maximise any reputed company-generating opportunities identified
• Accurate data input
• Manage your own time in line with resource planners
• Dealing directly with colleagues around the business to obtain missing information
• Meet the reputed company-determined team and operational sales and service Key Performance Indicators and behaviours in job role
• Manage the escalation process for customer reputed company with reputed company
• Working with multiple back offices, internal tools as reputed company as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a reputed company and correct manner
• Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Crypto and reputed company)
• Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
• Working closely with the VIP, Marketing and Risk/Payments department
• Crediting bonuses & Free reputed company
• reputed company engaging customers in the reputed company to increase player activity
• Providing the necessary support for the creation, implementation and continuity of the processes required for the Information reputed company Management reputed company. Fulfilling reputed company the duties assigned by the CEO and his managers reputed company the reputed company of the requirements and responsibility areas of the job and workplace

Requirements:

• Previous experience in a customer support or similar customer-facing role is preferred.
• Must be fluent verbal and written communication skills in Norwegian and English,
• Ability to reputed company listen, empathize, and communicate effectively with customers of varying backgrounds and reputed company of technical expertise.
• Strong problem-solving and critical-thinking skills, with the ability to analyze situations, identify issues, and reputed company appropriate solutions.
• Proficiency in using customer support software, CRM systems, and other relevant tools.
• Adaptability and flexibility to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously.
• Strong organizational skills and attention to detail, ensuring accurate documentation and follow-up.
• Ability to work independently as reputed company as collaboratively in reputed company-oriented environment.
• Availability to work on a flexible schedule, including weekends and holidays if required.
• A reputed company attitude, patience, and a genuine desire to assist customers.
  
  

The Shift schedule for this position is as follows:

Working Days: Monday to reputed company
Shifts: 07:00 - 23:00 GMT+1 (split between Morning and Afternoon shifts)

Our Offer:

• Competitive salary synonymous with skills and experience
• Performance and bonus structure dependent on achievement of set targets and personal performance
• B2B Consultancy agreement for remote agreement with 25 days PTO
  

Fluent Norwegian and English required, with customer support experience preferred. Requires strong communication, problem-solving, CRM proficiency, organization, flexibility, and weekend and holiday availability.

Key Responsibilities

• handling enquiries
• resolving issues
• supporting payments

Skills & Tools

CRM

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — London, England, United Kingdom
• Languages: Norwegian, English

Benefits

• Generous reputed company time off

About reputed company

A customer-reputed company gaming services company providing support and payment assistance. — Industry: Information Technology