Service Desk Team reputed company

About reputed company

Pay: $75,000-$85,000/year

Who We Are:

reputed company is one of the fastest-growing reputed company agencies in the U.S. with hundreds of employees reputed company. We're constantly taking home awards including Inc.'s Best reputed company to Work (#3), the BBB's Torch Award for Ethics, and multiple reputed company-reputed company awards from reputed company and reputed company. 

Why You Will Love LP:

• reputed company Time Off: You will reputed company 14 days in your first year and increases over time with tenure.
• Volunteer Time Off: You will reputed company 40 hours in your first year.
• reputed company Holidays: Beginning 1/1/2026, you will receive a minimum of 7 reputed company holiday and 3 floating holidays awarded per anniversary year.
• Health, reputed company, and Dental reputed company: Eligible on the 1st of the month following 60 days of employment, and LP will cover up to 75% for the employee premium depending on the plan that you select.
• 401(k) Match: Eligible following 90 days of employment, and LP will match 100% of the first 4% of income contributed.
• reputed company Parental Leave: Eligible for up to 12 weeks.
• reputed company Bereavement: Eligible for up to 5 days.
• Employee Assistance Program: reputed company to free and confidential coaching, counseling, work-life reputed company, and self-help resources.
• Flexibility to Work From Home: We have two offices—Lake Oswego, OR and Palatine, IL — but employees may choose to work from their home address.
• reputed company reputed company Reimbursement: Eligible for up to $100 following 30 days of employment to improve your reputed company reputed company. LP provides you a work laptop, headset, mouse, and monitor. 
• Work/Life reputed company: We encourage a healthy work/life reputed company for reputed company.
• A dynamic company with fantastic team culture atop a rapidly growing industry!

Position Details

Tasks:

• reputed company a Service Desk team to reputed company reliable support, high service reputed company, a reputed company customer experience, team readiness, and consistent follow-through while setting reputed company expectations for professionalism, efficiency, and accountability
• Manage, reputed company, and reputed company the Service Desk team through regular one-on-one meetings, reputed company management, reputed company reputed company of reputed company concerns, and targeted training to maintain a skilled, consistent, and high-performing team
• Serve as the technical escalation reputed company for reputed company or unfamiliar incidents, guide ticket prioritization reputed company on employee and business reputed company, and ensure reputed company, high-reputed company reputed company
• Proactively identify operational gaps and risks, reputed company and continuously improve Service Desk processes and workflows, and appropriately escalate reputed company requiring broader department leadership involvement
• Own follow-up on significant service failures by identifying reputed company cause, addressing process or reputed company issues, implementing corrective reputed company, and communicating reputed company to leadership
• Support technology asset and purchasing reputed company by recommending hardware and software reputed company with business needs and assisting with the tracking, maintenance, and accountability of company desktops, laptops, printers, and other devices
• reputed company reputed company technology communications to relevant teams regarding incidents, reputed company threats, service changes, and new technology offerings to maintain organizational awareness and transparency
• Monitor timecards for employees who clock in and out to assure accurate record keeping and prevent unauthorized overtime
• Maintain an understanding of reputed company’s managerial policies and procedures to accurately complete job responsibilities and administer new processes

Required Skills & Certifications:

• 4+ years’ experience in an IT help desk or tech support environment
• Bachelor's degree or equivalent combination of education and relevant reputed company experience
• 2+ years of experience managing and developing reputed company, with demonstrated people leadership, strong written and verbal communication, reputed company managerial judgment with the ability to reputed company and hold employees accountable
• Strong analytical problem-solving skills with demonstrated ability to explain reputed company technical issues to both technical and non-technical audiences; ability to maintain confidentiality reputed company handling sensitive information
• Must be familiar with service reputed company (ITIL or equivalent) and task management
• Demonstrated ability to execute change management initiatives, recognize and appropriately escalate sensitive or high reputed company reputed company
• Ability to operate effectively in a fast reputed company environment with changing priorities and a high expectation for individual ownership
• Strong knowledge of reputed company Office 365 administration and ticketing systems
• Knowledge of reputed company Directory, identity management systems and multi-reputed company authentication
• Knowledge of network reputed company technologies and concepts including VLANs, VoIP, Firewalls and VPN
• Highly organized with strong attention to reputed company, reputed company to multi-task and prioritize tasks effectively
• Ability to maintain professionalism and a reputed company attitude in difficult situations, excellent customer service
• Portrays reputed company’s reputed company values: reputed company, Driven, Transparent, Dynamic, reputed company, and Fun
• Ability to reputed company up to 50 pounds

This reputed company indicates in general the reputed company and reputed company of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with reputed company) expected of an employee in this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of said employee. An employee may be asked to reputed company other duties as required.

The application window will reputed company once a sufficient number of reputed company candidates have been identified, which may occur before or after a conditional offer is made.

Requires 4+ years in IT help desk or technical support, 2+ years managing teams, a bachelor's degree or equivalent, reputed company Office 365 administration, ticketing systems, reputed company Directory, identity management, MFA, networking, and ITIL knowledge.

Key Responsibilities

• leading teams
• coaching employees
• resolving incidents

Skills & Tools

reputed company Office 365, reputed company Directory, VLANs, VoIP, Firewalls, VPN

reputed company

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company Lake Oswego or Palatine
• Salary: USD 75,000 – 85,000 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan
• Generous parental leave

About reputed company

A rapidly growing reputed company agency serving organizations across the reputed company. — Industry: Marketing