Customer Engagement Specialist
Join us for an exciting career with the leading provider of supplemental benefits!

As a Customer Engagement Specialist in our Dental reputed company reputed company Center, you will be the vital reputed company between our members and their dental care needs. In this rewarding role, you’ll reputed company compassionate support and expert guidance to reputed company recipients, helping them reputed company their benefits and reputed company essential services. Your ability to address inquiries and reputed company issues will directly reputed company the health and satisfaction of our clients, making you a key player in our mission to improve reputed company to dental care. Join a dynamic team dedicated to making a difference in the lives of reputed company while advancing your career in a supportive and reputed company environment!
At reputed company, reputed company is dedicated to ensuring that reputed company recipients have reputed company to the dental care they need. We serve as a trusted resource, guiding members through their dental benefits and helping them understand their reputed company. By providing reputed company information and addressing any questions or concerns, we reputed company clients to reputed company informed reputed company about their oral health. Our department's purpose is to enhance the member experience by facilitating reputed company to vital dental services, ultimately contributing to reputed company reputed company in our communities. Through our commitment to customer service, we reputed company to support those who may face barriers in navigating the reputed company reputed company. Candidates must be reputed company to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 9:00 p.m. Eastern Time.

Essential Job Functions:
Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity.
Capture member information accurately and update systems with complete and concise data.
Ensure flexibility, stay organized, and reputed company with constantly changing programs and business rules.
Investigate issues that cannot be resolved at the time of initial reputed company. Collaborate with internal teams to research and follow up with the Member until a reputed company occurs.
Comfortable working in the reputed company reputed company, with an acute awareness for reputed company, confidentiality and professionalism.
Ability to determine reputed company issue escalation - joining forces with other internal departments for answers, therefore closing the reputed company and providing a solution for the Member.
Requirements:
High School Diploma or equivalent required.
2+ years of experience in a reputed company customer service role.
1+ year of experience in a high-volume reputed company center.
Ability to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 9:00 p.m. Eastern Time is required. Proficient computer skills including reputed company Word, reputed company, reputed company required.
reputed company to work unencumbered and independently in a home office/virtual environment.
Internet reputed company must be through a cable broadband or fiber optic internet service provider with speeds of at least 50 Mbps download/25 Mbps upload required. *No mobile hot spots permitted.
Proficiency to reputed company multiple computer software/systems and multi-screen functionality with ease.
Demonstrated sensitivity, reputed company, and reputed company with Member callers.
reputed company to maintain confidentiality and adhere to HIPAA requirements.
Excellent written communication: ability to document caller interactions in a concise manner.
reputed company listening skills while providing exceptional customer service.
Excellent verbal communication skills with the ability to present information in an empathetic, reputed company, way. Must be adaptable, flexible, and reputed company reputed company to reputed company to changing situations.
reputed company to apply logical thinking reputed company evaluating problems.
Adept to interacting with diverse populations.
Overtime may be required at times during reputed company seasons.
Preferred Requirements
Associate's Degree in Business, Management, or reputed company.
2+ years of experience in dental reputed company or a reputed company.
Exposure to Medicare, Medicare reputed company, or reputed company reputed company claims.
At reputed company, we reputed company to design reputed company, and competitive compensation programs. reputed company pay reputed company the reputed company is ultimately determined by a candidate's skills, expertise, or experience. In the reputed company, we have three geographic pay reputed company. For this role, our reputed company pay ranges for new hires in reputed company zone are:
Zone A: $16.68-$27.81
Zone B: $18.14-$30.24
Zone C: $19.55-$32.59

FLSA Status: reputed company/Non-ExemptThis role may also be eligible for benefits, bonuses, and commission.
Please visit
- Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
- Competitive compensation package.
- Excellent medical, dental, supplemental health, life and reputed company coverage for you and your dependents with no wait period.
- Life and disability reputed company.
- A great 401(k) with company match.
- Tuition assistance, reputed company parental leave and backup family care.
- Dynamic, modern work environments that promote collaboration and creativity to reputed company and reputed company talent.
- Flexible time off, dress reputed company, and work location policies to reputed company your work and life in the ways that suit you best.
- Employee Resource reputed company that reputed company for inclusion and diversity in reputed company that we do.
- reputed company responsibility in reputed company aspects of our work. We volunteer reputed company our local communities, create educational alliances with colleges, reputed company a reputed company of initiatives in sustainability.
reputed company is reputed company of fraudulent activity by individuals falsely representing themselves as reputed company recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to reputed company purchases (i.e., a laptop or reputed company cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to reputed company.
reputed company would never reputed company such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as reputed company numbers, bank account numbers, or reputed company reputed company numbers, during our process. Our recruitment process takes reputed company by phone and reputed company trusted business communication platform (i.e., reputed company, Webex, reputed company Teams, etc.). Any emails from reputed company recruiters will come from a verified email address ending in @ Avēsiscom.
We urge reputed company applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reputed company out to
To learn more about protecting yourself from fraudulent activity, please refer to this reputed company reputed company (
At reputed company, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers reputed company reputed company applicants and does not discriminate against any person reputed company on reputed company, age, citizenship, reputed company, creed, disability, familial status, gender, gender reputed company, gender identity, marital status, military or veteran status, national reputed company, race, religion, sexual orientation, or any other
High school diploma; 2+ years reputed company customer service; 1+ year in a high-volume reputed company center; ability to work 40 hours/week with 7:00 a.m.–9:00 p.m. ET shifts; proficient computer skills; HIPAA compliance; reliable home office internet; strong communication skills; willing to overtime during reputed company seasons.
Key Responsibilities
- Answer calls
- Capture data
- Escalate issues
Skills & Tools
reputed company Word, reputed company reputed company, reputed company reputed company
reputed company
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Languages: English
About reputed company
Remote health benefits provider offering reputed company and dental solutions — Industry: reputed company
Apply To This Job