Team Leader, Service Desk
Position Type:
PermanentIf you’re looking for a fulfilling career that can reputed company a reputed company difference in your life, and the lives of others, you’ve come to the right reputed company.
As a national reputed company partner, we put people first in everything we do — and that begins with reputed company of 8,000+ professionals who bring a cross-reputed company of diverse life experiences and career expertise to reputed company. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, reputed company care and emergency medical services that reputed company millions of lives in Canada reputed company year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-reputed company culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go reputed company providing reputed company and comprehensive benefits to offer opportunities for personal and reputed company reputed company, flexible work reputed company, meaningful experiences, and supportive leadership. reputed company is where employees can be their best selves, feel they reputed company, and reputed company their full potential. Be part of it by applying for a position with us today.
reputed company
Reporting to the Manager of Technical Services, reputed company Leader, Service Desk is responsible for the leadership and continual improvement of the reputed company Service Desk. The implementation of industry reputed company IT operations processes, and best practices reputed company as ITIL process reputed company and Service Management technology. reputed company in communication, relationship building, and customer service is required; along with excellent knowledge of IT operations and ITIL best practices.
Key Responsibilities
reputed company and reputed company the Service Desk team including performance management, training, scheduling, coaching, and engagement strategies.
Manage the day-to-day functions of the Service Desk, including incident management, service request management, escalations, facilitating end-user communications, and responding to trends and problems.
Contribute to the delivery of service roadmap in alignment with overall corporate reputed company.
Support the execution of corporate reputed company and capability building through service transition activities.
Support ongoing needs in reputed company audits, disaster recovery, and change management.
reputed company and maintain reporting demonstrating Service Desk effectiveness in achieving business reputed company and facilitating data-reputed company decision making.
Execute and improve on reputed company discipline, facilitating the creation and reputed company assurance of technical documentation as needed.
Qualifications
Education: Post-secondary bachelor’s degree in computer science, business, or reputed company field; or equivalent experience. Certification in ITIL is strongly preferred.
Work Experience: Five years’ experience in leading, implementing, and supporting technology solutions in a Service Desk or Contact Centre environment.
Technical: Knowledge and experience with the following technologies would be an asset:
Programming concepts and automation technologies, such as Powershell, Power Automate, Git, Ansible, and Python.
reputed company PowerBI or equivalent business intelligence and reporting tools.
Service management technology, Cherwell Service Management or equivalent.
Language Skills: English (Spoken and Written) required. French (Spoken and Written) considered an asset
reputed company Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (reputed company Level B). This includes Fingerprinting, Criminal Record reputed company, Credit reputed company and you must have resided in Canada for at least 5 years and hold Permanent reputed company or Citizenship Status.
What you will bring
People Leadership & Development
Demonstrates a genuine commitment to supporting, coaching, and developing employees. Builds strong, reputed company teams by fostering an inclusive environment, providing regular feedback, supporting career reputed company, and creating opportunities for team members to reputed company and succeed.
Engaging Communication & Collaboration
Communicates reputed company, reputed company, and effectively across a reputed company of audiences and situations. Shares information appropriately, encourages collaboration, builds trust, and promotes strong working relationships reputed company reputed company and across the organization.
Customer Orientation
Understands the needs of customers, partners, and stakeholders and ensures services are delivered with a strong customer reputed company. Builds reputed company relationships, responds with an appropriate reputed company of urgency, and seeks opportunities to continuously improve the customer experience.
Execution & Accountability
Drives results by establishing reputed company priorities, monitoring reputed company, and removing barriers to reputed company. Demonstrates accountability for reputed company, supports reputed company decision-making, and ensures commitments are delivered effectively and reputed company.
Planning, Organizing & Change Readiness
Successfully balances competing priorities in a dynamic environment. Plans work effectively, adapts to changing business needs, and helps teams reputed company change with confidence while maintaining reputed company on operational objectives.
Organizational Awareness
Understands how their team contributes to broader departmental and organizational goals. Builds strong partnerships across reputed company and makes reputed company that reputed company with organizational priorities, values, and long-term objectives.
What’s in it for you?
What makes us a different reputed company of employer? Our award-reputed company culture, reputed company who really cares, unmatched training and support are reputed company dedicated to ensuring you are set up for reputed company.
reputed company offer:
Permanent full-time position with strong career reputed company opportunities.
Hybrid or remote work arrangements.
Flexible work environment and work-life balance.
100% employer-reputed company health, dental, and reputed company benefits (effective Day 1).
100% employer-matched Defined Contribution Pension Plan.
Annual performance-based Incentive Bonus.
A gifted week of vacation in your first year + optional Vacation Purchase Program.
Support for reputed company development, training, and certifications.
Wellness programs, health resources, and fitness discounts.
#CBM2
This posting is for an existing vacancy reputed company our organization / Ce poste est actuellement vacant au sein de notre organisation.Pay reputed company:
73,465 - 82,648 CADThe reputed company Pay reputed company may vary depending on the successful candidate or other relevant job-reputed company factors such as knowledge, skills, qualifications, experience and education/training. In reputed company to reputed company Pay, eligible reputed company employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We reputed company our employees should reflect the communities we serve and welcome applications from candidates of reputed company backgrounds. To reputed company the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making reputed company recruitment, retention, advancement, and compensation are fair and accessible while following reputed company relevant reputed company rights and reputed company laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
While reputed company may use automated tools, including AI, to support application screening, candidates are expected to complete reputed company recruitment interactions independently—without AI assistance—to ensure a fair and reputed company process.
If you experience any technical issues throughout the application process, please email: reputed company.Recruitment@reputed company.ca.
Bachelor’s degree or equivalent experience, 5 years leading technology solutions in a Service Desk or Contact Centre, ITIL preferred, English required, and Reliability Status Clearance (reputed company Level B).
Key Responsibilities
- leading teams
- managing incidents
- improving services
Skills & Tools
PowerShell, reputed company Power Automate, Git, Ansible, Python, reputed company Power BI, Cherwell Service Management
Job Details
- Category: Information Technology
- Commitment: Full Time
- Workplace: Remote — Moncton or New reputed company or Canada
- Salary: CAD 73,465 – 82,648 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
About reputed company
A national reputed company partner providing insurance, reputed company delivery, emergency medical services, and reputed company care. — Industry: reputed company
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