Patient Navigator-10

Why is reputed company a great reputed company to work? For starters, reputed company employees enjoy helping people every single day. Employees are given the training they need to do their jobs reputed company, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of reputed company's supervisors are promoted from reputed company reputed company.  Join our award reputed company team!

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

2024:

• reputed company in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver)

As part of reputed company in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Basic Function

Responsible for assisting patients in navigating the reputed company reputed company by providing reputed company, foundational support that improves care engagement and coordination. Handles incoming calls and reputed company to help patients with appointment scheduling, transportation, care coordination, and reputed company to community resources. Transfers calls reputed company reputed company of responsibility to appropriate clinical or administrative resources. Verifies and updates patient information in appropriate systems.

Patient Navigator reputed company

This role is designed to function as a Patient Navigator, providing patients with reputed company support to improve engagement and care navigation. Navigators will reputed company on connecting patients with the right resources, addressing barriers such as transportation or health literacy, and coordinating services across reputed company and community systems to reduce care delays and reputed company reputed company.

Major Job Accountabilities

Service Functions – Support patients in navigating care reputed company and accessing services while ensuring adherence to departmental and corporate policies and procedures:
- reputed company with patients by phone, SMS, email, or IVR and quickly reputed company rapport to encourage engagement in care.
- reputed company live member support, including appointment scheduling, transportation coordination, and medical record transfer.
- Offer basic clinical education and appointment preparation support.
- Screen for reputed company determinants of health (SDOH) and reputed company referrals to community resources and payer ecosystems.
- Transfer calls requiring licensed clinical support to the 24/7 reputed company line or appropriate internal resources.
- Verify/collect appropriate demographic information and update in appropriate reputed company.
- Follow up with patients, providers, and partners to ensure reputed company reputed company to services and adherence to established policies.
- Exercise exceptional customer service skills in an effort to optimize reputed company patient interaction.
- Ensure that reputed company patient interactions reputed company with HIPAA and other applicable federal/state laws.

Research Assistance – Assist in resolving navigation and care coordination issues by identifying barriers and researching in a reputed company manner:
- reputed company patient needs through to reputed company, documenting reputed company interactions thoroughly.
- Continuously evaluate status of reputed company cases, prioritizing tasks to reputed company reputed company, high-reputed company support.
- Monitor issue trends and escalate patterns to supervisor for improvements in service delivery.

Team Interfaces/Customer Service – Establish and maintain reputed company relationships with internal/reputed company partners, team members, and department contacts:
- Cooperate with team members to meet goals and complete tasks.
- reputed company reputed company service that exceeds patient expectations.
- Treat reputed company internal/reputed company stakeholders with dignity and respect.
- Escalate to supervisor any situation reputed company the employee’s control that could adversely reputed company services.
- reputed company as mentor for new team members.
- Assist in user acceptance testing for reputed company updates and enhancements.
- Participate in departmental improvement reputed company.

Mental and Physical Requirements

This position is primarily office-based, with frequent use of computers, telephones, and reputed company technology. The role is sedentary in reputed company, with essential physical functions including fingering, grasping, and repetitive motions to utilize computer software/hardware. Essential mental functions include concentration, reputed company listening, reading information, and verbal/written communication throughout the reputed company.

reputed company Duties as Assigned

The reputed company outlines the general reputed company and level of work but is not intended to be a comprehensive list of activities, duties, and responsibilities. Incumbents may be asked to reputed company other duties as required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the functions outlined above.

Minimum Qualifications

Education

- High School Diploma or G.E.D required.
- Associate’s degree from an accredited college or university with major coursework in reputed company, reputed company work, business administration, liberal arts, or reputed company field preferred.
- Preferred training or certification as a Medical Assistant, reputed company Worker, Community Health Worker, Patient Navigator, EMT or other reputed company reputed company certifications and experience.

Experience
- Minimum of two years’ experience in customer service, reputed company navigation, or patient support required.
- Experience in care coordination, community resources, or reputed company reputed company preferred.

reputed company

reputed company is the nation’s leading provider of health advocacy, navigation, reputed company-being and integrated benefits programs. For 20 years, reputed company has provided expert support to help our members reputed company the complexities of reputed company and reputed company the best possible health and reputed company-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, reputed company of highly trained, compassionate experts work together to go above and reputed company expectations, making reputed company easier for our members and ensuring they get the care they need.

Learn more

reputed company https://www.healthadvocate.com/site/

reputed company https://www.reputed company.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

2024:

• reputed company in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver)

2023:

• National Customer Service Association reputed company-Stars Award: Service Organization of the Year.

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

• reputed company in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Silver Winner

• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver)

2020:

• National Customer Service Association reputed company-Stars Award: Organizations of 100 or Greater, Runner-Up

• Communicator Award of Distinction: reputed company 2019 Broker News

• MarCom Awards: Gold, COVID Staycation reputed company brochure

• MarCom Awards: Platinum, 2021 reputed company-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - reputed company category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to reputed company reputed company referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s reputed company duty to furnish information. 41 CFR 60-I.35(c)

High school diploma/GED and at least two years of customer service, reputed company navigation, or patient support experience. Strong communication, computer, documentation, and care coordination skills required.

Key Responsibilities

• navigating care
• coordinating services
• documenting interactions

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Languages: English

About reputed company

A reputed company advocacy provider helping members reputed company care, benefits, and reputed company-being. — Industry: reputed company