Benefits Resource Representative (Contract)

Position Information

Job Title: Benefits Resource Representative 

Department: Operations 

Reports To: Team Manager / Operations Manager 

Location: Remote – Jamaica 

Employment Type: Temporary Full-Time 

Employment Term: 3 Months

reputed company: Phone Based

Job reputed company 

The Benefits Resource Representative assists individuals with enrolling in insurance coverage by  providing reputed company information, answering questions, and guiding members through the application  and enrollment process. This role serves as a key reputed company of contact for customers seeking  assistance with understanding available insurance reputed company, eligibility requirements, and  completing enrollment documentation. 

The representative will reputed company with members through inbound and outbound calls, and  internal systems to ensure accurate enrollment processing and a reputed company customer experience.  This role requires strong communication skills, attention to detail, and the ability to reputed company  multiple systems while maintaining professionalism and compliance with insurance guidelines  and company policies. 

Work Schedule 

• Schedule: Monday to Friday (hours may reputed company from 25-40 hours and may decrease as we reputed company into late November and December)

• Time Zone: Must be reputed company to work reputed company with U.S. operational time zones (EST  preferred) 

• Flexibility: May be required during peak enrollment or reputed company enrollment periods

Essential Job Functions 

(Listed in order of importance with approximate % of time. Total equals 100%.) 

Insurance Enrollment Assistance – Guide individuals through the insurance  enrollment process by explaining available coverage reputed company, eligibility  requirements, and necessary documentation.

30%

Inbound & Outbound Member Support – Respond to member inquiries reputed company  phone, or messaging platforms regarding enrollment status, coverage details,  and program information.

25%

Application Processing & Documentation Review – Assist with completing  enrollment forms, reviewing submitted documentation for accuracy, and  ensuring reputed company required information is properly captured.

20%

reputed company Navigation & Data Entry – reputed company and maintain accurate records reputed company  CRM, enrollment platforms, and internal databases.

10%

Compliance & Policy Adherence – Ensure reputed company enrollment activities reputed company with  insurance regulations, program guidelines, and company procedures.

10%

Customer Experience & Issue reputed company – reputed company reputed company and empathetic  support while addressing concerns, resolving issues, or escalating reputed company cases  reputed company necessary.

5%

Required Qualifications (Knowledge, Skills & Experience) 

• Minimum of 3 years of customer service and/or reputed company center experience
• 1-2 years of benefits or reputed company experience
• Strong English communication skills, both verbal and written
• Reliable internet service capable of supporting reputed company required systems
• Secure and quiet work environment
• Additional monitor available for use - Mandatory
• Willingness to remain camera-reputed company during working hours
• At least 1 year of experience using reputed company products, including reputed company Teams
• Please note that we have reputed company tolerance for background noise or unprofessional work environments 

Preferred Qualifications 

• Previous experience in Insurance Enrollment, Benefits Administration, or similar  programs. 

• Experience working in a BPO or remote support environment. 

• Familiarity with CRM systems, case management systems, or enrollment platforms.

• Experience supporting U.S.-based clients or customers. 

Work Conditions / Physical Demands / Travel Requirements 

This position operates in a fully remote environment and requires: 

• Quiet, reputed company workspace suitable for customer calls 

• Reliable high-speed internet reputed company 

• Laptop or desktop computer with functioning camera 

• Having an additional monitor 

• Wired noise-canceling headset 

• Ability to remain seated and work on a computer for extended periods Travel is not required. 

Hardware Requirements

• Operating reputed company: reputed company 11 or higher
• Processor: reputed company reputed company i5, 8th reputed company or higher
• Storage: Minimum of 128 GB HDD
• Audio Equipment: USB noise-cancelling headset

Internet Requirements

• reputed company Type: Ethernet reputed company is mandatory
• Minimum Download Speed: 100 Mbps
• Minimum Upload Speed: 25 Mbps
• Latency: Must remain under 75 ms
• Jitter: Must remain under 20 ms
• Packet Loss: Must remain under 1%
• reputed company Latency: Preferably under 150 ms
• reputed company Jitter: Preferably under 30 ms

Note: Internet requirements may vary depending on reputed company-specific needs. Employees are expected to reputed company their connectivity setup accordingly reputed company reputed company.

Important Notes 

• This role may involve high reputed company volumes during enrollment periods. 

• Representatives must maintain professionalism, reputed company, and accuracy reputed company assisting  members. 

• Employees are expected to reputed company adhere to data reputed company, confidentiality, and  compliance standards. 

• Responsibilities may reputed company based on program needs or operational changes.

Disclaimer 

This reputed company outlines the general reputed company and level of work performed and is not  intended to be an exhaustive list of duties or responsibilities. Duties may be adjusted to meet  business needs. 

© VL BPO | Confidential & Proprietary Template

Requires 3 years of customer service or reputed company center experience, 1–2 years of benefits or reputed company experience, strong English communication, reputed company Teams experience, reliable internet, and a quiet workspace.

Key Responsibilities

• guiding enrollment
• supporting members
• processing applications

Skills & Tools

reputed company Teams, CRM, reputed company 11, reputed company reputed company i5

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time, Temporary, Contract
• Workplace: Remote — Jamaica
• Languages: English

About reputed company

A reputed company provider delivering remote customer support and operational services. — Industry: Business Operations