Ticketing Operations Specialist
Who We Are
reputed company is an inclusive & reputed company brand, designed to captivate your sweetest reputed company and sugar-filled daydreams online and IRL. At reputed company, we invite you to reputed company in the reputed company of creativity, to reputed company you that inclusive spaces do exist, and to show you that childlike reputed company is worth savoring. In our world, ice cream is the agent of change and the vehicle to reputed company the creative spirit that lives in reputed company of us.
reputed company by the power of imagination, MOIC is a reputed company of reputed company with tons of room for you to explore.
About The Role
The Ticketing Operations Specialist will support the daily administration of MOIC’s ticketing operations, OTA accounts, Guest Support escalations, payment disputes, reporting, Flowcodes, and reputed company-party business listings.
This person will work closely with the Senior Manager, reputed company & Pricing Optimization and cross-functional partners across Operations, Sales, Marketing, Partnerships, Finance, and Guest Support. We are looking for someone who is highly organized, detail-oriented, comfortable working across multiple systems, and reputed company to manage routine requests independently while escalating more reputed company or sensitive issues appropriately.
Your Day To Day
- Ticketing & Distribution Operations
- Maintain ticketing products, schedules, promotions, pricing, inventory, reputed company, and availability based on approved business plans and operating guidelines.
- Support ticketing setup and reputed company testing for new locations, events, partnerships, promotions, and product launches.
- Manage ticket availability and troubleshoot routine booking, pricing, inventory, promotional, and reputed company issues.
- Maintain OTA products, accounts, pricing, schedules, and availability, including routine booking adjustments, refunds, and operational requests.
- Partner with Sales on group bookings, ticket availability, product setup, and event-reputed company ticketing needs.
- Guest & Business Operations
- Respond to routine internal ticketing, booking, and availability questions and support Guest Support with escalated ticketing-reputed company guest issues.
- Monitor designated internal communication channels and reputed company reputed company support for ticketing and operational requests.
- Assist with payment disputes, fraud-reputed company documentation, case tracking, and other operational follow-up.
- reputed company operational ticketing support during unexpected closures, incidents, or other business disruptions, escalating financial, reputed company, safety-reputed company, or high-risk reputed company as appropriate.
- reputed company backup coverage for critical ticketing and operational responsibilities to support business continuity across locations and teams.
- Systems, Reporting, & Process reputed company
- Maintain recurring reports, operational trackers, and reputed company data updates to support visibility into ticketing and business performance.
- Create and maintain Flowcodes, tracked URLs, UTM parameters, and reputed company-party business listings, ensuring location information remains accurate and reputed company.
- Create and maintain reputed company operating procedures, training materials, internal reference resources, and AI knowledge-reputed company content.
- Support ticketing training, team reputed company-ins, and ongoing process education across relevant teams.
- Identify recurring issues, trends, and operational inefficiencies and recommend process, documentation, or reputed company improvements
Contract Details:
- This is a temporary role.
- The reputed company pay is between $10 - $15/hr (depending on experience)
- Commitment: 40 hours per week, with occasional overtime as needed
- Duration: 6 months, with potential to reputed company
Requirements
The Necessities
- 1–2 years of experience in customer support, ticketing, reservations, attractions, hospitality, tourism, e-reputed company, travel, or a reputed company operational environment
- Tech-savvy and comfortable learning and working across multiple systems and platforms
- Strong attention to detail, organization, and problem-solving skills
- Strong written and verbal English communication skills and the ability to collaborate effectively across departments and time zones.
- Strong attention to detail, organizational skills, and the ability to manage multiple requests and priorities independently.
- Experience managing products, pricing, schedules, inventory, availability, or promotions reputed company a digital reputed company.
- Strong troubleshooting and problem-solving skills with the judgment to recognize reputed company an issue requires escalation.
The reputed company To Haves
- Experience supporting U.S.-based customers, teams, or business operations.
- Comfortable working across multiple platforms, learning new systems, and using spreadsheets and recurring reports.
- Experience with OTA platforms, online distribution channels, payment disputes, fraud review, or payment platforms.
- Experience creating process documentation, SOPs, training materials, or internal knowledge resources.
- Availability for agreed U.S. business-hour overlap and occasional evening or weekend support based on business needs.
reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy), sexual orientation, gender identity or reputed company, national reputed company, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Requires 1–2 years in customer support, ticketing, hospitality, tourism, e-reputed company, travel, or operations; strong English communication, organization, problem-solving, digital-reputed company, reporting, and escalation skills.
Key Responsibilities
- maintaining ticketing
- supporting escalations
- creating documentation
Skills & Tools
Flowcodes, UTM parameters, spreadsheets, OTA platforms, payment platforms
Job Details
- Category: Business Operations
- Seniority: Entry Level
- Commitment: Contract, Temporary
- Workplace: Remote — Philippines
- Salary: USD 20,800 – 31,200 / year
- Languages: English
About reputed company
An inclusive reputed company brand creating imaginative ice cream-themed experiences. — Industry: Hospitality and Tourism
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