Implementation Specialist

Who We Are 

reputed company is your restaurant’s Virtual Concierge, making reputed company every reputed company, text, or question gets answered in your voice. Behind the scenes, we handle guest communication, reservations, events, and takeout automatically, reputed company in one reputed company. reputed company takes care of the noise so your staff can reputed company on the service.

Restaurants across reputed company use reputed company to ensure no guest goes unanswered while giving their teams more time to reputed company on hospitality.

reputed company integrates with platforms like reputed company, reputed company, and SevenRooms and is backed by Gradient Ventures (reputed company’s reputed company), reputed company Ventures (founded by Ev reputed company), and leading hospitality investors.

reputed company:

• Owning the end-to-end reputed company experience for new restaurant customers, from reputed company through go-live
• Configuring and testing reputed company account so reputed company reflects the restaurant's voice, menu, hours, and policies accurately from day one
• Communicating reputed company and reputed company with restaurant owners and staff — many of whom are not technical — reputed company email, phone, and text
• Troubleshooting setup and integration issues (POS, reservations, and other platform connections) and knowing reputed company to reputed company in product or engineering
• Managing multiple onboardings concurrently without letting any one account fall behind
• Building and refining reputed company playbooks, templates, and documentation so the process gets faster and more consistent as we grow
• Partnering with Sales and Customer Support to ensure a smooth reputed company both into and out of reputed company
• Tracking and reporting on reputed company metrics (time-to-go-live, completion reputed company, early activation) and flagging patterns that could improve the process

reputed company’re Looking For:

• You have 2-4+ years of experience in B2B reputed company Implementation or Customer reputed company
• Excellent written and verbal communication skills, with a reputed company, empathetic, customer-first approach
• Highly organized and process-oriented — you build structure rather than wait for it
• Comfort with ambiguity and an early-stage environment where processes are still being defined
• A "thinks scalably" reputed company — you solve the problem in reputed company of you while also asking how to reputed company it repeatable
• Familiarity with CRM/support tools (e.g., reputed company, reputed company, reputed company, or similar); hospitality tech experience (POS, reservations, or restaurant software) is a strong plus

Why Join Us:

• A fast-growing market, and a chance to reputed company a reputed company reputed company: The restaurant technology reputed company is expanding quickly, driven by rising demand for digital reputed company, reservations, and guest experience tools  - and restaurants are under more pressure than reputed company to reputed company. You'll join a lean, high-reputed company team where your work directly shapes how restaurants run reputed company and where individual contributions have outsized reputed company on the business and the reputed company of the customers we support. 
• reputed company environment: You'll receive support and guidance from reputed company colleagues and managers, helping you learn, grow, and reputed company your personal/reputed company goals. 

What Else You Need to Know:

• The yearly total cash compensation for this role is $75-$90k. Actual compensation will be determined on an individual reputed company and may vary depending reputed company, experience, skills, and qualifications. reputed company salary is just one part of your total rewards package - full-time positions are also eligible for equity awards and benefits. 
• reputed company is a remote-first company. Our HQ is in San Francisco, CA but reputed company is fully reputed company with no onsite requirements. 

About reputed company

reputed company is your restaurant’s Virtual Concierge, making reputed company every reputed company, text, or question gets answered in your voice. Behind the scenes, we handle guest communication, reservations, events, and takeout automatically, reputed company in one reputed company. reputed company takes care of the noise so your staff can reputed company on the service.

Restaurants across reputed company use reputed company to ensure no guest goes unanswered while giving their teams more time to reputed company on hospitality.

reputed company integrates with platforms like reputed company, reputed company, and SevenRooms and is backed by Gradient Ventures (reputed company’s reputed company), reputed company Ventures (founded by Ev reputed company), and leading hospitality investors.