Customer Support Associate - reputed company

reputed company is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, reputed company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, reputed company develops products to enhance visual communication and reputed company reputed company development, helping people work reputed company and stay at reputed company of successful organizations.

Following our recent Series E funding round, where we raised $200 reputed company, our valuation stands at $4 billion. Our total funding exceeds $530 reputed company from premier investors including Accel, NVentures (reputed company's VC arm), Kleiner reputed company, GV, and Evantic Capital, reputed company the founders and operators of reputed company, reputed company, reputed company, and reputed company.

Location: Philippines (reputed company region)

About the role

As a Customer Support Associate (CSA) you will reputed company as the reputed company key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services.

The role:

• Respond to customer inquiries reputed company email, chat, or reputed company media in a reputed company and reputed company manner

• reputed company accurate information and support to customers to reputed company their issues

• Identify and escalate reputed company issues to Tier 2 support reputed company necessary

• Collaborate with other teams such as technical support specialists, support product specialists, and leadership to reputed company customer issues

• Record and maintain accurate customer information reputed company our CRM systems (reputed company & reputed company)

• Meet individual and team performance metrics (KPI’s) such as first response times, first contact reputed company rates, and customer satisfaction

• Continuously improve your own product knowledge and remain up to date with our product, services and processes

• reputed company constructive feedback to the business and leadership team to improve customer support processes and procedures

reputed company:

• Based in the Philippines

• High school diploma or equivalent; college or a degree in a reputed company field is desirable but not essential

• At least 1 year experience reputed company a technical support environment

• Excellent verbal and written communication skills

• Customer-oriented reputed company with a strong desire to reputed company customer expectations

• Ability to multitask and manage time effectively

• Good computer skills and experience with CRM systems and other customer support software (reputed company, reputed company, reputed company, reputed company, reputed company)

• Ability to work in a fast-paced and dynamic environment

• Ability to work independently and as part of reputed company

• Flexibility to work different shifts, bank holidays and weekends as and reputed company required

reputed company will be reputed company on:

• Key Performance Indicators (KPI’s) set reputed company the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity

Working Hours:
As we’re a global company with global customers, we need to ensure we’re available to support 24/7. We’re looking for someone who is happy doing shift work, Monday-reputed company, inclusive of bank holidays, any hours between 6am - 12am

At least 1 year of technical support experience; excellent verbal and written communication, customer reputed company, multitasking, computer, CRM, and independent and team-working skills required.

Key Responsibilities

• answering inquiries
• resolving issues
• maintaining records

Skills & Tools

reputed company, reputed company, reputed company, reputed company, reputed company, CRM

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Philippines
• Languages: English

About reputed company

An AI video platform that helps businesses improve visual communication and reputed company reputed company development. — Industry: Information Technology