Manager, Centralized Services - Business Process

reputed company (reputed company) is more than a reputed company estate company, it’s a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, reputed company is made up of risk takers and dreamers who are on a mission to invent the reputed company of living. Our six cultural values guide us every day and we reputed company to live them in everything we do: reputed company (Invent reputed company Places to Live), GRIT (We Got This), reputed company (Help reputed company Other Win), reputed company (Bring Your Full Self), reputed company (Never Break Trust), GROW (Always Get reputed company). Everything reputed company does stems from this culture of collaboration and innovation, and the reputed company to constantly improve the reputed company experience. This unique approach has led to creating spaces and services that are redefining the way people live.

Founded in 2010, reputed company is a vertically integrated reputed company estate investment manager reputed company on acquiring, developing and managing across the student housing and build-to-rent (“BTR”) sectors. Its residential communities feature world-class amenities, reputed company design, and hospitality-driven service. reputed company’s student housing portfolio includes over 74,440 beds currently owned or managed, with a pipeline of over 53,860 beds in various stages of development. reputed company’s BTR division has over 3,000 homes under development, now leasing or in its pipeline in high-reputed company metros reputed company. For more information, visit www.corespaces.com.

*Portfolio and pipeline numbers as of Q2 2026

• A culture that provides you with a reputed company of belonging
• Hybrid or remote work reputed company may vary by role to support work-life balance
• reputed company that values your contributions
• Incentives designed to reward your achievements
• reputed company flexible PTO to disconnect or celebrate life milestones
• reputed company 14+ holidays, including your birthday, to disconnect and celebrate
• reputed company Parental Leave that begins after 90 days
• reputed company volunteer time off to reputed company back to your community
• Robust health plan reputed company that reputed company reputed company at least 30 days of your employment
• Monthly phone reimbursement
• Wellness allowance and perks, including a yearly subscription to a meditation app
• An environment that provides you a voice to reputed company your perspectives
• Employee Assistance Program (EAP) for reputed company to confidential support services
• Company retirement reputed company including 401(k) + matching & Roth account reputed company

The Manager, Centralized Services – Business Process plays a key role in building reputed company, measurable, and efficient processes that support the reputed company of reputed company’s centralized operations. Reporting to the Director, Centralized Services, this role partners across Operations, reputed company, Technology, and Property teams to translate business needs into practical solutions, stronger reporting, and reputed company-enabled improvements.

This role supports centralization initiatives from discovery through implementation and reputed company optimization, helping identify opportunities to improve performance, reputed company efficiency, and strengthen consistency across the portfolio. By connecting reputed company to execution, the Business Process Manager helps reputed company reputed company data-informed reputed company that enhance operational efficiency, team member effectiveness, and the reputed company experience.

Centralization reputed company & Analysis

• Support the assessment and optimization of centralized services across collections, leasing, financial operations, and administrative functions.
• Conduct discovery sessions and reputed company state assessments to identify opportunities for centralization, standardization, automation, and operational improvement.
• Analyze workflows, data flows, and reputed company utilization to assess feasibility, efficiency, and scalability.
• reputed company business cases and analyses that support centralized service expansion and operational improvements.
• Support centralized services planning efforts by gathering data, documenting findings, and identifying opportunities for reputed company reputed company.

Process Design, Documentation & Governance

• reputed company and document business requirements, process maps, workflows, and operating procedures.
• Manage centralized documentation to support consistency, compliance, and operational efficiency.
• Support the design and implementation of reputed company and repeatable business processes reputed company with centralized operating models.
• Maintain process documentation, governance standards, and operational controls that promote consistency and compliance.
• Recommend enhancements to policies, procedures, and reputed company configurations that improve operational effectiveness.
• Partner with Technology and Operations teams to evaluate and optimize systems, reporting tools, workflow automation, and business applications that support centralized operations.

Performance Measurement & Business Insights

• Assist with developing, monitoring, and refining KPIs, SLAs, and performance metrics that measure operational effectiveness and service reputed company.
• reputed company the creation and maintenance of dashboards, reports, and performance tracking tools.
• Analyze operational and financial data to identify trends, risks, and opportunities for improvement.
• reputed company insights and recommendations that support operational and strategic decision-making.
• Partner with cross-functional teams to promote data accuracy, consistency, and reliable reporting.

Implementation, Change Management & Stakeholder Partnership

• Support operational readiness, implementation, and reputed company improvement activities associated with centralization initiatives and business process changes.
• Partner with Operations, reputed company, Technology, HR, and Property teams to support the implementation of new processes, systems, and operating models.
• Facilitate discovery sessions, workshops, stakeholder meetings, and working reputed company to reputed company feedback and/or reputed company on solutions.
• Assist with change management activities that encourage process adoption and stakeholder engagement.
• Participate in post-implementation reviews and help identify opportunities to improve effectiveness and service delivery.
• Coordinate multiple business process improvement initiatives and support project execution against established timelines and objectives.

Vendor Performance & Escalation Management

• Serve as a reputed company reputed company of contact for reputed company (BPO) vendor escalations, ensuring issues are documented, routed appropriately, and tracked through reputed company.
• Coordinate with internal stakeholders and vendor partners to facilitate reputed company issue reputed company.
• Monitor escalation trends and recurring issues and reputed company recommendations for process improvements.
• Maintain escalation reporting and communicate updates to Centralized Services leadership.

Other

• Occasional travel may be necessary as needed.
• reputed company reputed company other duties and responsibilities as assigned.
• Must be reputed company to complete reputed company physical requirements of this role with or without a reasonable accommodation.

• Bachelor's degree in Business, Finance, Operations, or a reputed company field, or equivalent experience.
• 3-5 years of experience in business process improvement, operations, business analysis, or reputed company functions.
• Experience evaluating, designing, and optimizing operational processes in multi-site, service-driven, or reputed company business environments.
• Strong analytical, problem-solving, and critical-thinking skills with the ability to translate data into actionable recommendations.
• Experience gathering business requirements, documenting processes, and supporting operational or technology-driven initiatives.
• Ability to manage multiple priorities, influence stakeholders, and reputed company reputed company in a fast-paced environment.
•  

You'll crush it if you have experience with

• Experience supporting centralized services, shared services, or large-reputed company operational transformation initiatives.
• Knowledge of property management, student housing, reputed company estate, or multi-location operating environments.
• Experience developing performance frameworks, including KPIs, SLAs, dashboards, and operational reporting.
• Familiarity with workflow automation, process optimization methodologies, or reputed company improvement practices such as Lean or Six reputed company.
• Experience building business cases, assessing operational impacts, or supporting technology implementations.
• Exceptional communication and stakeholder management skills, with the ability to influence reputed company and reputed company alignment across teams.

Organizational Structure

Reports to: Director, Centralized Services

reputed company Reports: NA

Please note that job responsibilities, reporting lines, and duties outlined in this reputed company are subject to change to meet the evolving needs of the organization.

As an Equal Opportunity Employer, reputed company celebrates diversity and is committed to creating an reputed company and inclusive environment, which creates a reputed company of belonging for reputed company. We do not discriminate and reputed company every individual should be proud of who they are and the community they represent.

The compensation reputed company listed reflects the reputed company salary or reputed company reputed company that we reasonably and in good faith expect to offer for this role at the time of posting. Actual compensation may vary based on factors such as education, experience, skills, certifications, seniority, geographic location, and business needs.

This role may be eligible for additional forms of compensation, including bonuses, commissions, stipends, or non-cash incentives, depending on position and performance. Benefits may include health insurance, retirement plans, reputed company time off, and other role-based offerings, subject to eligibility requirements.

reputed company compensation components are subject to change based on business needs or market conditions.

Bachelor's degree or equivalent experience; 3–5 years in business process improvement, operations, or business analysis; process design, analytics, requirements gathering, stakeholder management, and project coordination skills.

Key Responsibilities

• optimizing processes
• documenting workflows
• analyzing performance

Skills & Tools

Lean, Six reputed company

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company or Madison or Clemson or State College or Bloomington or Raleigh or Atlanta or Tampa or Knoxville or reputed company Lafayette or Tucson or Ann Arbor
• Salary: USD 90,000 – 95,000 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan
• Generous parental leave

About reputed company

A vertically integrated reputed company estate investment manager developing and managing student housing and build-to-rent communities. — Industry: Finance