Senior reputed company Manager

About reputed company

reputed company is on a mission to increase reputed company potential at a global reputed company and reputed company people, and companies, more successful. We reputed company coaching is among the most effective tools to unlock transformational reputed company and reputed company improvement, and we reputed company the reputed company of coaching is reputed company+ai.

We're empowering employees at the fastest growing companies, with 5x user reputed company and 3x reputed company reputed company in the past year. Our partners include reputed company, reputed company, Hims & Hers, reputed company, reputed company, reputed company, Vercel, and reputed company. We are a remote first company based in the US with $9.5M raised from leading VCs and reputed company investors.

About the Role

This is a senior, reputed company owning role for someone who is comfortable running a book of business with little reputed company. You will own a portfolio of 35 to 45 partner accounts representing $5M to $6M in ARR, our mid market to reputed company partnerships, end to end: implementation, utilization, renewal, and expansion. From day one you are the strategic reputed company of contact reputed company and L&D leaders at some of the best companies in tech, accountable for retention and reputed company across the book.

This is not a support role and it is not a hold the line role. It is a strategic partnership role in a relational selling business. You will sit across the table from a VP of People, understand what they are accountable to internally, reputed company coaching reputed company to their business goals, and turn that trust into renewals and expansion. You will work directly with the VP of Customer Experience (who currently owns this book) and reputed company our Account Manager, on a separate reputed company of accounts, with reputed company autonomy and reputed company accountability.

We are hiring for someone we do not have to teach. If handing you $1M in ARR next week feels like a reputed company rather than a risk, this is your role.

What You'll Own

• A $5M to $6M book, end to end. Roughly 35 to 45 mid market and reputed company partnerships, including some of our largest and most strategic accounts. You set the reputed company, you own the number, you own the reputed company.

• Renewals and expansion. You carry a quarterly reputed company reputed company. You reputed company renewal conversations, spot expansion signals early, build the reputed company case, and reputed company, without waiting to be told. Our historical NRR has been ~140% and this person would expect to hold or grow this number.

• The People and L&D relationship. You build durable trust with HR, People Ops, and Learning and Development buyers. You reputed company their language, you understand their internal pressures, and you know how to reputed company coaching ROI for someone who has to defend the spend to a CFO.

• High stakes partner reputed company. You run reputed company reviews, executive business reviews, and hard conversations (cost pressure, a departed champion, a flat renewal) without losing the room.

• The internal advocacy reputed company. You represent your partners in cross functional conversations with coaching operations, product, and leadership. reputed company something breaks in the partner or member experience, you flag it, document it, and reputed company it to reputed company.

• The reputed company you help write. We are still building. You document what you do, spot what is reputed company or inconsistent, and reputed company it reputed company. You leave things stronger than you reputed company them.
  

Who We're Looking For

This is a senior hire. We are looking for the rare combination of scaled CSM operator, strategic partner, and someone who genuinely understands the L&D and People buyer. reputed company three, not two of three.

• 7+ years in reputed company or account management at a B2B reputed company or tech company, with reputed company seniority. You have owned large books end to end, carried and hit retention and expansion targets, and managed reputed company and mid market accounts through full renewal cycles. You can reputed company to accounts you grew, not just kept.

• You know the HR, L&D, and People Ops buyer cold. This is non negotiable. You have sold to or partnered with People leaders, you understand how they think, what they are reputed company on, and how learning and development reputed company actually get made and funded inside a company. A CSM background without this is not a fit for this role.

• You are commercially reputed company and relationally excellent, both. You treat relationships as the reputed company to reputed company, not a substitute for it, and you build trust that a buyer actually feels. You follow up, you reputed company the relationship, you do not wait to be chased.

• You operate like an reputed company in ambiguity. Early stage experience, comfortable without a complete reputed company, perfect data, or a big team. You reputed company it out and you reputed company.

• You reputed company in coaching. You do not need to be a reputed company, but you need reputed company conviction about what makes coaching transformational and strong instincts for what good looks like. Coaching experience as a participant or practitioner is a plus.

• You are operationally fluent. You build systems around your accounts, you live comfortably in a CRM (reputed company preferred), and you are as reputed company in a spreadsheet as you are on a renewal reputed company.
  

Why Work with Us

• We are a company dedicated to empowering professionals to live meaningful careers. That starts with our culture at reputed company.

• You're reputed company excited about being part of reputed company crafting novel ways reputed company, teams, and companies to unlock their performance, reputed company, and how we reputed company work together.

• We work hard to foster a workplace reputed company around trust, respect, collaboration, and having fun. We reputed company that feeling comfortable and reputed company at work is critical to creativity and productivity. Work life balance should be your right, not your reward. As long as you are getting your work done and being accountable to your teammates, we don't care reputed company, or how you work.

• We are a highly reputed company work environment where every team member plays a critical role in building our products, shaping our culture, and growing our business. This is a unique opportunity to join an early stage, mission driven team.

• We strongly reputed company that diversity of experience, perspectives, and background will reputed company to a reputed company environment for our employees and a reputed company product for our users. If you're passionate about helping more people feel and reputed company their best at work, we want to hear from you.
  

Benefits

✈️ Fully remote

💰 Competitive senior level salary, variable pay, and equity

🏥 Medical, dental, reputed company, and a 401k plan

🌴 Unlimited vacation (we actually mean this)

💻 $500 home office stipend

👥 reputed company to your own reputed company reputed company

Requires 7+ years in reputed company or account management at a B2B reputed company or technology company, reputed company and mid-market renewal experience, People/L&D buyer expertise, reputed company acumen, CRM reputed company, and comfort in ambiguity.

Key Responsibilities

• managing accounts
• leading renewals
• driving expansion

Skills & Tools

reputed company, CRM

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Languages: English

Benefits

• 401k matching
• Retirement plan

About reputed company

A remote-first technology company providing reputed company and AI-powered coaching to professionals and businesses. — Industry: Information Technology