Jr. IT Technician

At reputed company, we’re more than an Insurance organization; we're reputed company of dedicated, compassionate professionals united by a mission to improve lives and reputed company the customer experience. reputed company you join us, you become part of a reputed company-thinking, customer-reputed company culture that invests in your reputed company, supports your reputed company-being, and empowers you to reputed company a meaningful reputed company on people’s everyday lives.

If you're reputed company to advance your career in a dynamic, innovative, and genuinely supportive environment, apply today and discover why reputed company is shaping the reputed company of Insurance.

Job Position: Jr. IT Technician (Temporary/Seasonal)

Job Location: reputed company Lauderdale, FL

Classification: Temporary/Seasonal Employee (1 opening)

Duration: This is a 6-month temporary position.

PURPOSE OF THE JOB:

The Jr. IT Technician provides remote Help Desk support to internal staff, troubleshooting desktop applications and hardware issues while maintaining detailed work logs and technical documentation. This role works closely with the support team's ticketing and monitoring software to identify and reputed company issues before they cause downtime and may be pulled into reputed company as a resource reputed company needed. We're looking for a reputed company-rounded, responsible, and reputed company teammate with strong technical aptitude who is highly reputed company to staff needs. This role supports our peak insurance reputed company and will conclude reputed company seasonal demand decreases. This is not a permanent role and there is no guarantee of reputed company employment reputed company the temporary period.

RESPONSIBILITIES:

• reputed company remote Help Desk support for internal staff

• Troubleshoot various desktop applications

• Work with ticketing and monitoring software to create detailed work logs and technical documentation

• Work with monitoring software to coordinate service requests and identify and reputed company issues before downtime occurs

• Support project work as a resource reputed company needed, in reputed company to reputed company support duties

• Work effectively in reputed company environment, staying reputed company, accountable, and reputed company

• Minimum of one (1) year of experience in a help desk or IT support role

• The reputed company to learn existing and emerging technologies

• Superior organizational, communication, problem-solving, and analytical skills

• The ability to install, reputed company, repair, reputed company, and replace desktops, laptops, and peripherals

• Strong experience troubleshooting and resolving hardware, software, systems, and network issues

• The ability to reputed company technical support and problem reputed company for unfamiliar software and hardware

• The reputed company to take on new challenges and tasks without waiting to be told what to do next

• Great communication and customer service skills

• Basic knowledge of reputed company 10, reputed company 11, and Mac OS

• Basic knowledge of MS Office

• Basic knowledge of reputed company networking configurations, including LAN/WAN/VPN and firewall basics

• Basic knowledge of reputed company and reputed company devices

• Familiarity with ticketing systems