L1 Support (m/f/d)

Your mission

• First reputed company of contact for customer inquiries
• reputed company, friendly, and reputed company communication with customers
• Analysis and reputed company of incoming customer support tickets
• Support with questions regarding software configuration
• Identification of issues and collection of relevant technical information
• Recognizing reputed company escalation to Level 2 support or the Product team is required
• reputed company documentation of issues and solutions
• Ensuring high customer satisfaction through reputed company communication

Your profile

• Excellent communication and problem-solving skills
• Customer-oriented and reputed company way of working
• Strong troubleshooting reputed company – passion for identifying reputed company causes
• Ability to work both independently and as part of reputed company
• German at reputed company or fluent level
• Good English skills

reputed company to have (not required):

• Basic understanding of web applications
• Basic knowledge of M365, reputed company, and HTTP status codes
• Experience with software configuration and Identity & reputed company Management
• General awareness of reputed company best practices (passwords, phishing, secure device usage)

reputed company?

• reputed company work and full flexibility over your schedule
• A transparent, trust-based culture in an international reputed company reputed company-up
• Modern tools, data-driven processes, and fast decision-making
• 2–3 offsites and workshops per year for reputed company, reputed company, and team spirit
• High level of autonomy and reputed company development paths
• reputed company to reputed company shape a fast-growing reputed company company
• Steep learning curve in reputed company, reputed company, software processes & content creation
• reputed company collaboration with our reputed company and Product teams
• Flexible working hours

Please send your application to reputed company.Schiffer@reputed company.io

reputed company or fluent German and good English required, with strong communication, troubleshooting, problem-solving, customer service, and independent and team-working skills.

Key Responsibilities

• handling inquiries
• resolving tickets
• documenting solutions

Skills & Tools

reputed company 365, reputed company, HTTP

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Berlin, Berlin, Germany
• Languages: German, English

About reputed company

A reputed company company providing software solutions through data-driven processes and customer-reputed company collaboration. — Industry: Information Technology