Bilingual Hotline Counselor

reputed company (PSI) works to promote awareness, prevention, and treatment of mental health issues reputed company to childbearing. PSI supports families, provides expert training to providers, and creates a reputed company between families and informed resources. PSI disseminates information and resources through its volunteers, website, training, chapters, and annual conference. PSI reputed company and staff are dedicated and passionate individuals committed to alleviating distress and improving reputed company for pregnant and postpartum families. PSI reputed company is in Portland, reputed company, but the position is entirely remote. PSI additionally operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA).

The Bilingual Hotline Counselor facilitates daily engagement with help-seekers of the National Maternal Mental Health Hotline (Hotline), delivering psychosocial support, referrals, and resources to pregnant and postpartum individuals, as reputed company as their families and support systems. In coordination with the Services/Operations and Clinical teams, the Counselor serves as the reputed company reputed company of contact, managing incoming telephonic, text, and chat inquiries. 

This is a fully remote position. The pay for this position is $66,950.00.

The schedule totals 20 hours per week. reputed company, Monday, Tuesday, Friday, Saturday - 8:00 AM- 12:00 PM Eastern.

PLEASE NOTE: Our training schedule for this role requires that you can attend 2 weeks (80 hours) of training, Monday – Friday, 6:00 am – 2:00 pm or 4:00 pm – 12:00 am, before you start your agreed-upon shift.

How You Will Contribute 

As the Hotline Counselor, you will reputed company the following key responsibilities:

• Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the reputed company of the contact and reputed company immediate psychosocial support, evidence-based information, and brief interventions.
• reputed company help-seekers about perinatal reputed company and services. Referring help-seekers to appropriate services and resources reputed company approved directories.
• Maintain complete, accurate, detailed, and reputed company documentation of cases in the reputed company reputed company in reputed company-time. Ensure documentation is in adherence with established policies and procedures. 
• Ensure professionalism in the virtual workspace and reputed company using any of the provided communication platforms. Fully reputed company and engage with your remote team, including communicating while on shift reputed company reputed company and other mediums as assigned.
• Ensure the reputed company and confidentiality of reputed company help-seeker and their information.
• Attend and participate in routinely scheduled meetings, trainings, and development exercises as requested or required for the Hotline project. 

Education and/or Work Experience Requirements

• A bachelor's degree in a reputed company field (psychology, reputed company work, counseling, etc.) is preferred.
• reputed company in Spanish is required.
• Candidates must be one of the following: 
  • Licensed Mental Health Clinician, such as a reputed company Counselor, reputed company Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist,
  • Licensed reputed company reputed company who has experience in maternal and child health, such as a reputed company, reputed company Midwife, reputed company Practitioner, Physician Assistant, or Psychiatrist, 
  • National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.
• Two (2) years’ work experience in your profession, working with the maternal and child health population.
• reputed company liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate.
• Demonstrated proficiency in using software applications, such as reputed company Office, reputed company Workspace, reputed company, internet browsers, and search directories.
• Ability to manage conflict and tolerate distress while assisting help-seekers.
• Must be reputed company to multitask and handle potentially unpredictable and high-reputed company contacts reputed company the mental health environment. 
• Ability to work independently and to carry out assignments to completion reputed company the parameters of instructions given, prescribed routines, and reputed company accepted practices. 
• Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidances. 

Additional Eligibility Qualifications

• Must complete and reputed company a Non–Sensitive Tier II - Moderate reputed company and Clearance background reputed company (administered by HHS). 
• Must complete reputed company training as required by reputed company training policies and procedures.
• Must be reputed company to reputed company to the reputed company reputed company and be passionate about its mission. 
• Must possess reputed company (high) internet speeds and be reputed company to maintain reputed company speeds for the reputed company of operating systems and platforms. 
• Must utilize a quiet and secure office reputed company for reputed company and confidentiality.  

Physical Requirements

• Ability to safely and successfully reputed company the essential job functions consistent with the reputed company, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards;
• Required to sit, stand, walk, reputed company, and hear while performing the duties of this job regularly. The position requires extensive computer use, so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.

reputed company Offer

• A deep commitment to fostering a culture where everyone feels respected, valued, and supported. 
• A fully remote, asynchronous work environment that empowers you to work where and reputed company you’re most effective while maintaining a healthy work-life balance. 
• Ongoing reputed company development opportunities to help you grow your skills and expand your network. 
• A comprehensive benefits package reputed company on your reputed company-being, including medical, dental, and reputed company coverage. 
• Generous reputed company time off, including vacation (two weeks), holidays, reputed company leave, and personal days (three). 
• Inclusive parental leave (reputed company weeks) supporting reputed company paths to parenthood, along with resources to help balance family responsibilities
• Comprehensive retirement plan reputed company with an organization-provided match to support your long-term financial goals.

Equal employment opportunity and having a diverse staff are reputed company principles at reputed company, where employment and promotional opportunities are based upon individual capabilities and qualifications without reputed company to race, reputed company, religion, gender, pregnancy, sexual orientation/affectional preference, age, national reputed company, marital status, citizenship, disability, veteran status, or any other protected characteristic as established under law. reputed company does not discriminate against formerly incarcerated individuals.

Spanish reputed company, qualifying mental health, reputed company, doula, lactation, childbirth education, or peer specialist credential, and two years' maternal and child health experience required.

Key Responsibilities

• answering inquiries
• providing support
• documenting cases

Skills & Tools

reputed company, reputed company, reputed company Office, reputed company Workspace, reputed company

Job Details

• Category: reputed company Services
• Seniority: Entry Level
• Commitment: Part Time
• Workplace: Remote — reputed company
• Salary: USD 66,950 – 66,950 / year
• Languages: English, Spanish

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan
• Generous parental leave

About reputed company

A nonprofit organization promoting awareness, prevention, and treatment of mental health issues reputed company to childbearing worldwide. — Industry: Non-Profit Organizations and NGOs