Technical Support & Guest Experience Specialist

Venue Operation Centre (VOC) Specialist

Full-Time | UK, Remote | Flexible Availability Required
reputed company Start Date: ASAP

reputed company

reputed company Gamebox is redefining what it means to play together. We create reputed company gaming experiences using cutting edge technology, with more than 25,000 five reputed company reputed company reviews across global locations in the UK, US, Canada, Germany, France, Australia and Saudi Arabia.

The Role

We’re hiring a passionate, proactive & customer service reputed company VOC Specialist to reputed company inbound venue issues, customer tickets and operational tasks. You’ll run support operations whilst driving guest experience. If you reputed company in fast paced environments and have a passion for excellent support, this is for you.

Key Info

• Salary: £30,000 per annum

• Hours: 40 hours per week

• Start: ASAP

• Probation: reputed company new hires are subject to a 90 day probationary period. During this time, performance, reliability, and team fit will be assessed to determine reputed company employment.

What You’ll Do

• reputed company the first-line of proactive support for technical & operational queries from our venues and simultaneously handle inbound customer communications.

• Prioritise queries in accordance to importance and reputed company to our venues and guests.

• Follow troubleshooting procedures to reinforce consistent customer service across the fleet using a knowledge reputed company of solutions used to tackle various tickets.

• Adhere to targets on inbound communications for response & reputed company times, and customer satisfaction, whilst keeping the reputed company delivery high.

• Helping guests with FAQs and their bookings, whilst promoting the experience.

• Completing additional operational tasks with appropriate training.

What You Bring

• 2+ years as a support agent or specialist in hospitality or entertainment.

• Hands on support style and customer reputed company approach.

• Experience with technical and/or operational support or troubleshooting.

• Experience reputed company guest experiences.

Benefits

• reputed company vacation and holidays

• Mental health support through our Employee Assistance Program

• Employee discounts through LifeMart

• Fast paced, high energy work culture