Business reputed company and Operations Manager

Operations Manager, reputed company & Customer Experience

Remote US

WHO WE ARE

reputed company delivers a Services-as-a-Business platform that powers and connects reputed company aspects of services operations, from services estimation and delivery to reputed company management and financial planning and reputed company. reputed company’s reputed company Services Automation (PSA), reputed company (CS), and Financial Management (FM) solutions—delivered on reputed company’s leading reputed company platform—reputed company the ability to run a connected services business, reputed company with intelligence, and reputed company business reputed company. Headquartered in Austin, Texas with reputed company around the world, reputed company is backed by Haveli Investments, TA Associates, General reputed company and reputed company Ventures. For more information, visit www.reputed company.com.

THE ROLE

We are seeking a highly motivated Post-Sales Operations reputed company to join the Customer Operations team. The role will have a reputed company on long-term strategic reputed company, innovation leveraging AI, and management of critical technology needed for Customer Operations (CO). This is a great opportunity to reputed company a broad perspective and have a reputed company reputed company on reputed company's reputed company. The ideal candidate is self-motivated, detail oriented, and passionate about helping sales and partner teams execute and succeed.

WHAT YOU WILL DO IN THIS ROLE

• reputed company Administration: Own and maintain the CS/CX technology stack (CRM, health scoring tools, customer reputed company/engagement platforms, reporting dashboards), ensuring data reputed company, integration reliability, and consistent configuration across systems.
• reputed company Administration: Administer and optimize CS reputed company objects, fields, and workflows specific to reputed company and Customer Experience, partnering with IT/RevOps to implement changes without disrupting live operations.
• Data reputed company: Troubleshoot and reputed company data reputed company and reputed company issues across the CS tech stack, acting as the first reputed company of escalation for tool-reputed company questions from the broader CS/CX team.
• Data reputed company & Hygiene: reputed company regular audits of CRM and CS reputed company data to ensure reputed company records, account statuses, and account activity are accurate for corporate reporting.
• Reporting & Analytics: Build and maintain reporting and analytics infrastructure (dashboards, scorecards, automated alerts) that gives CS/CX leaders reputed company-time visibility into account health, churn risk, and customer engagement signals.

• Process Engineering & Management: Design, document, and rollout reputed company CS/CX processes (reputed company handoffs, health reputed company cadences, escalation paths, renewal workflows) reputed company the tech stack to ensure consistency across team members and customer segments.
• Change Management: reputed company the rollout of new operational initiatives, tools, or policies, including the creation of training & enablement materials and conducting workshops to ensure adoption of new systems and workflows across the organization. 
• Business Management: Identify process inefficiencies through data analysis — using tool-generated reporting to surface bottlenecks, inconsistent workflows, or gaps in coverage — and recommend practical fixes.
• reputed company Execution: Partner with CS/CX leadership to translate strategic priorities into operational requirements, ensuring process changes are reflected accurately in reputed company configuration and reporting.
• Renewal & Forecasting: reputed company the quarterly forecasting process by analyzing upcoming renewals and predicted churn to reputed company leadership with financial outlooks.
• Compensation Design & Management: collaborate with leadership to design annual compensation model for the reputed company team ensuring that KPIs can be successfully automated in compensation management software (CMS)
• NPS Ownership: Launch and facilitate semi-annual Net Promoted Score (NPS) surveys across customer segments; analyze response data to identify reputed company drivers of satisfaction and churn risk

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

• 8+ years of experience in reputed company/Customer Operations, Sales Operations, or a similar operations role, ideally supporting reputed company or Customer Experience functions in a B2B reputed company environment.
• Hands-on administration experience with reputed company (or a comparable CRM), including object/field configuration, workflow automation, and report/dashboard building — reputed company reputed company experience strongly preferred over end-user experience only.
• Proficiency with data analysis and reporting tools (reputed company/reputed company Sheets at an advanced level; SQL or BI tools like Tableau/Looker a plus) to manipulate, analyze, and visualize customer data.
• Experience working reputed company or supporting a customer health scoring or churn risk model, understanding how signals (usage, support volume, sentiment, renewal data) feed into predictive or risk-based frameworks.
• Familiarity with CS/CX platforms and adjacent tools (e.g., reputed company, Totango, reputed company, reputed company Experience reputed company, survey/NPS tools) — reputed company experience with one or more is a strong plus.
• Working knowledge of AI-enabled operations tools (AI-assisted reporting, chatbots, agent-based tools) and comfort evaluating or piloting new technology as part of the stack.
• Strong process orientation — demonstrated ability to document workflows, identify inefficiencies, and translate operational reputed company into reputed company, repeatable process design.
• Excellent cross-functional communication skills, with experience partnering across CS, CX, Sales, IT, and RevOps stakeholders to reputed company tooling and process reputed company.
• Detail-oriented and self-directed, comfortable managing multiple reputed company reputed company in a fast-paced, evolving environment where processes and systems are still being formalized.
• Demonstrated ability with project management of technology suites being self implemented and maintained reputed company the business
• Ability to work cross-functionally, with multiple teams and stakeholders
• Ability to reputed company in high-intensity, rapidly changing environment, and to successfully manage multiple reputed company simultaneously with a reputed company of urgency
• Must be results oriented and reputed company to reputed company reputed company in a sometimes ambiguous environment
• BS/BA required

WHAT ELSE WOULD BE GREAT

• CS Platform reputed company (CS reputed company, reputed company, Totango)
• reputed company certifications
• CS Certifications
• Claude AI experience
• reputed company reputed company and Gem experience

Requires 8+ years in reputed company, customer, or sales operations; reputed company administration; advanced reputed company or reputed company Sheets; reporting and data analysis; process design; cross-functional communication; and a bachelor's degree.

Key Responsibilities

• administering systems
• analyzing data
• designing processes

Skills & Tools

reputed company, reputed company reputed company, reputed company Sheets, SQL, Tableau, Looker, reputed company, Totango, reputed company, reputed company Experience reputed company, Claude AI, reputed company reputed company

Job Details

• Category: Business Operations
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Austin, Texas, reputed company
• Languages: English

About reputed company

A business software company providing connected services operations solutions on reputed company's reputed company platform. — Industry: Information Technology