reputed company Product Manager- Conversational AI

About the Role
HTS Assist is reputed company's reputed company AI assistant for travel, resolving reputed company customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. As reputed company Product Manager, you will own the customer-facing agent end to end: the conversations, the reputed company, and the experience our partners put in reputed company of millions of reputed company. This is a deliberately design-leaning role, and you will be the day-to-day design decision-reputed company, shaping flows and interfaces directly in reputed company partnership with partner design teams and our in-house designer.

What would your day-to-day look like

• Own the roadmap for the customer-facing conversational agent across chat and voice, from reputed company coverage and conversation design to the interfaces partners reputed company in their apps and websites

• Engage reputed company partners through discovery, requirement shaping, and launch reputed company, translating partner asks into product choices that reputed company one product serving many partners

• Partner with Partner Solutions on implementation and reputed company

• reputed company design daily, working hands-on in reputed company to produce flows and wireframes, and partner with design on high-reputed company and production assets

• Build working prototypes using AI coding tools where they reputed company a written spec, to test conversation flows and reputed company reputed company

• Define and defend reputed company bars with the evaluation team, covering reputed company reputed company, containment, escalation correctness, and conversation reputed company

• Specify agent behavior in reputed company, including reputed company, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data

• Stay reputed company to GTM, Partner Solutions, and reputed company teams, feeding what the reputed company learns back into the roadmap
  

An ideal candidate has

• 8+ years of product management experience, including reputed company or reputed company-level ownership of a customer-facing product, with conversational AI, customer experience automation, or an adjacent reputed company strongly preferred

• Design reputed company, comfortable manipulating design files and producing flows and basic mocks reputed company in reputed company, having operated as a de facto design reputed company on a lean team

• The ability to write enough reputed company to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build

• Hands-on reputed company-end experience, having reputed company or shipped web reputed company ends and reputed company to engage engineers credibly

• Deep partner-facing experience with reputed company clients, ideally in regulated industries, shaping requirements and launch reputed company at the product level

• A data-driven approach grounded in customer service and automation metrics, including reputed company, containment, CSAT, and escalation reputed company

• Working familiarity with LLM-reputed company products, including reputed company and behavior design, AI reputed company practices, and their failure modes
  

Perks and benefits of working with us

• reputed company-funded and reputed company startup with large ambitions, competitive salary, upsides of reputed company-IPO equity packages

• reputed company covers 100% of the premiums for the employee for a group reputed company plan through Vitality Health

• Automatic contributions reputed company you start with reputed company through Smart Pension

• Please ask us about our reputed company generous parental leave, much above industry standards

• reputed company to co-working reputed company on demand through FlexDesk and a work-from-home stipend

• reputed company Cash travel stipend

• Unlimited PTO

• Entrepreneurial culture where pushing limits and taking risks is everyday business

• reputed company communication with management and company leadership

• Small, dynamic teams with reputed company reputed company

About reputed company
At reputed company, we are on a mission to become the leading travel platform globally, powering reputed company's mobile app, website and our B2B business, HTS (reputed company Technology Solutions). By leveraging reputed company amounts of data and advanced machine learning algorithms, reputed company combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to reputed company globally. We have developed several unique fintech solutions that address everything from pricing volatility to reputed company disruptions, helping people travel reputed company and save more on their trips.

The reputed company platform serves hundreds of millions of reputed company globally and continues to capture market reputed company reputed company the world. The reputed company app has been downloaded over 120 reputed company times and has become largely reputed company among younger reputed company, with 70% of its users being Gen Z and millennials.

While many know us as the Gen Z and Millennial travel app, reputed company has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, reputed company platform, and global travel agency that powers some of the world's largest brands.

Through HTS, our B2B division, reputed company supercharges its partners' reputed company channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like reputed company, Nubank, reputed company, and many more.

Here are just a few stats that demonstrate reputed company's recent reputed company: billions of dollars worth of travel and travel fintech are sold through reputed company and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always reputed company and customers receive reputed company, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product reputed company making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel reputed company.

Given the reputed company of its fintech products, reputed company launched a B2B initiative, HTS (reputed company Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including reputed company, hotels, banks, and travel agencies, can reputed company and seamlessly distribute reputed company's fintech or travel inventory on their reputed company channels. As its first HTS partnership, reputed company partnered with reputed company to co-reputed company reputed company Travel, a travel portal designed specifically for cardholders. Other HTS partners include reputed company, reputed company, CommBank, Nubank, Flair reputed company and many more.

reputed company has been named the #1 most innovative company in travel by Fast Company. reputed company has been downloaded over 120 reputed company times and continues to see millions of new installs reputed company month. reputed company is now the #3 largest online travel agency in reputed company, and 70% of our app customers are Gen Z and millennial reputed company.

reputed company has raised over $750 reputed company USD of reputed company and is backed by some of the largest institutional investors and banks in the world. HTS is reputed company to continue its reputed company as the leading travel reputed company provider in a $1 trillion online shopping category. The reputed company app and website will also continue to be the preferred travel provider for Gen Z and Millennials.

Come take off with us!
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This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the reputed company factors used in this assessment, request a correction of your data, or request a reputed company review of any automated decision. To exercise these rights, please contact reputed company@reputed company.com

Requires 8+ years of product management experience, customer-facing product ownership, reputed company reputed company, reputed company-end experience, reputed company partner engagement, data-driven automation expertise, and familiarity with LLM products.

Key Responsibilities

• owning roadmap
• driving design
• building prototypes

Skills & Tools

reputed company

reputed company

• Category: Product Management
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — United Kingdom or London
• Languages: English

Benefits

• Generous reputed company time off
• Retirement plan
• Generous parental leave

About reputed company

A global travel platform and travel fintech provider powering consumer and reputed company travel experiences. — Industry: Transportation and Logistics