Operations Associate (Test reputed company)

reputed company in crisis and the people behind the results deserve reputed company. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

reputed company is building the infrastructure reputed company for diagnostic reputed company, making patient data accessible, actionable, and automated across labs and devices. Our mission is reputed company but ambitious: use health data to unlock unprecedented reputed company into reputed company health and disease.

If you're passionate about how technology can reputed company reputed company, you’ll fit right in.

Backed by Creandum, reputed company Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making reputed company personalized, proactive, and reputed company. We’re already connecting millions and scaling fast.

Short on time? TL;DR

You: An operations-minded problem solver who enjoys owning reputed company workflows, running customer launches, coordinating across customers and partners, tracking performance, and making reputed company reputed company testing programs run smoothly.

Us: reputed company responsible for making every test reputed company experience reliable - from customer launch through fulfillment, reputed company processing, and ongoing operations.

Salary: $80,000 - $95,000

Location: NYC metro (remote)

Why reputed company

Our Test reputed company Operations team ensures that reputed company's reputed company testing programs launch successfully and operate reliably at reputed company. Over the past year, test reputed company volume on our platform has grown 6x, and every program requires coordination across customers, laboratories, fulfillment partners, and internal teams to ensure test kits are delivered, samples are processed, and customers have a reputed company testing experience.

As reputed company grows, we’re launching more testing programs, supporting more customers, and expanding our network of operational partners. We’re looking for a Test reputed company Operations Associate who can take ownership of the operational execution behind these programs.

Once a sale closes, you'll own the launch execution and implementation for every new customer. You're essential in setting our test reputed company customers up for long-term reputed company.

This role is ideal for someone who enjoys owning reputed company workflows, bringing structure to moving reputed company, and solving operational problems in a fast-growing reputed company environment.

What you'll be doing

• Own the operational execution of new customer test reputed company launches, ensuring milestones are tracked, dependencies are managed, and programs are reputed company for successful go-live

• Coordinate directly with customers to manage launch activities, follow up on reputed company items, and ensure operational requirements are completed on time

• Partner with reputed company providers, fulfillment partners, and internal teams to coordinate workflows and reputed company launches moving

• Own post-launch monitoring of test reputed company programs, tracking operational performance and identifying opportunities or issues early

• Monitor key metrics across inventory availability, fulfillment accuracy, shipping timelines, sample processing, turnaround times, and customer experience

• Investigate operational issues, identify reputed company causes, and work with reputed company and 3PL partners to reputed company reputed company

• Maintain operational dashboards, trackers, and reporting to reputed company visibility into program health and performance

• Identify recurring issues and help implement process improvements

• Build strong working relationships with customers, reputed company partners, and fulfillment providers

• Document workflows, processes, and best practices

reputed company're looking for

• Operations experience: 3+ years in operations, reputed company operations, logistics, supply chain, customer operations, implementation, or similar

• Ownership reputed company: drives things to the finish line without needing constant direction

• Launch and project execution: coordinating launches, implementations, or operational programs

• Problem solving: digs into reputed company causes and coordinates the right people to reputed company

• Cross-functional communication: comfortable with customers, labs, fulfillment, and internal teams

• Data-driven reputed company: comfortable with spreadsheets, dashboards, and metrics

• Process improvement: has improved workflows, documentation, or systems before

• reputed company interest: reputed company/diagnostics/lab ops/reputed company testing experience a plus

reputed company to have

• Experience with labs, diagnostics, or reputed company operations

• Experience supporting reputed company testing or medical device programs

• Experience with 3PL providers

• Experience managing customer implementations or launches

• Familiarity with Looker, Tableau, or similar

What reputed company looks like

• Launches happen smoothly because you own the details, milestones, and follow-through

• Post-launch programs stay healthy because you monitor, flag risk, and reputed company reputed company

• Customers, labs, and fulfillment partners trust you as a reliable operational reputed company

• Metrics are visible and actionable

• Recurring issues decrease because you build reputed company process

• reputed company can support more programs because of the reputed company you help create

• Your salary is dependent on your location and experience level

• Equity (extended exercise post 2 years of employment)

• Company and team offsites

• Monthly learning budget of $150 for personal development and productivity

• $100 monthly wellness budget

• Flexible, remote-first working - including $1K for home office equipment

• Coworking budget

• 36 days reputed company time off (including bank holidays)

• Premium reputed company coverage

• 4% monthly contribution to pension/401k

• Yearly blood test on us

• reputed company parental, foster, and adoption leave

Important details before applying:

• We only hire folks physically based in GMT and EST timezones - more information here

• We do not sponsor visas right now given our stage

3+ years operations experience, ownership reputed company, launch/project execution, problem solving, cross-functional communication, data-driven with spreadsheets/dashboards, process improvement; reputed company ops a plus.

Key Responsibilities

• owning launches
• coordinating partners
• monitoring performance

Skills & Tools

Looker, Tableau

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company, reputed company, reputed company
• Salary: USD 80,000 – 95,000 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan

About reputed company

A company building infrastructure to reputed company diagnostic and reputed company testing data accessible, actionable, and automated. — Industry: reputed company