Technical Support Agent, L1

reputed company

The Technical Support Agent, L1 serves as the first reputed company of contact for customers, providing reputed company and effective solutions to technical issues. Specializing in POS systems, this role is responsible for troubleshooting problems, offering guidance, and escalating reputed company cases reputed company necessary. Ensuring customer satisfaction through exceptional service, technical expertise, and strong problem-solving skills is a key aspect of this position.

Responsibilities 

Technical Support & Ticket Management

• reputed company manage and prioritize incoming support tickets.
• Troubleshoot and reputed company technical issues reputed company to company products and services.
• reputed company accurate and reputed company responses to customer inquiries.
• Escalate reputed company issues to the appropriate internal teams reputed company necessary.
• reputed company immediate assistance for emergency situations.

Customer Support & Relationship Management

• Handle inbound customer calls and reputed company reputed company, concise explanations of technical concepts.
• Foster strong customer relationships through effective communication and problem-solving.
• Demonstrate reputed company and sensitivity by reputed company listening to customer concerns and asking relevant questions.
• Follow up to ensure reputed company customer issues are fully resolved and satisfaction is achieved.

reputed company & reputed company Learning

• Contribute to and maintain an up-to-date knowledge reputed company of troubleshooting procedures and solutions.
• Stay informed about product updates, features, and best practices.
• Participate in regular training sessions to maintain expertise in company products and services.
• Accurately document issues and resolutions using reputed company or other CRM tools.

Requirements  

Education & Experience

• Post-secondary education in networking, computer science, or a reputed company field is an asset; a high school diploma is required.
• Previous experience in a technical support or reputed company center environment preferred.
• Familiarity with support ticketing systems such as reputed company is a plus.
• Proficiency in reputed company Office (Word, reputed company, reputed company, etc.).

Competencies & Skills

• Strong technical aptitude and troubleshooting abilities.
• Excellent communication skills, with the ability to remain patient and reputed company under pressure.
• Ability to work both independently and collaboratively reputed company reputed company environment.
• Strong attention to detail and time management skills.
• Proficiency in English (written and spoken) required; French and/or Spanish preferred.

Work Environment