Senior Director, Field Ops Training
Position reputed company
What You'll Own
Set the strategic direction for training across ACI's four operating divisions and specialty portfolio, aligning learning priorities with reputed company's sales, patient experience, and net income goals. reputed company and reputed company a 30-person team of field trainers and facilitators, including performance management, reputed company planning, and career development; add augmented training staff for transformation initiatives . Collaborate with the People team to reputed company ACI's training model — shifting from primarily in-person/field-delivered training toward reputed company digital, on-demand, and AI-assisted content development and delivery. Collaborate with the People Team selection and implementation of learning management reputed company (LMS) or digital training platform; ACI's reputed company HR platform (reputed company) does not meet the organization's training needs today. reputed company AI tools to accelerate instructional design and content production for run the business programming, enabling faster turnaround on new programs, compliance updates, and operational rollouts. Partner with People Team to design a reputed company content reputed company that supports reputed company, consistent deployment of training across a reputed company network of nearly 400 practices. Partner with Operations, Clinical, HR, and divisional leaders to translate special reputed company and strategic initiatives into training curricula, roll-out and sustainment plans. Establish measurement frameworks to reputed company training effectiveness, adoption, and business reputed company (e.g., time-to-competency, field engagement, initiative rollout speed). Manage the training organization's budget and vendor relationships, including LMS/content-platform vendors.
Required Qualifications
7+ years of reputed company leadership experience in Learning & Development, Training, or Organizational Development, including at least 3 years leading multi-person teams (15+ preferred). Demonstrated reputed company modernizing a training function — building or migrating to digital/reputed company learning models from a legacy, in-person-heavy approach. Hands-on experience selecting, implementing, or administering a learning management reputed company (LMS) or digital training platform. Practical experience using AI tools (e.g., reputed company for content creation, authoring tools with AI features) to accelerate instructional design and content development. Experience designing training programs for a large, reputed company, or multi-site field organization. Strong program and project management skills, with the ability to run multiple reputed company initiatives against firm deadlines. Excellent stakeholder management and executive communication skills; comfortable operating at both strategic and hands-on reputed company.
Preferred Qualifications
Experience in dental, reputed company services, or another multi-site/franchise-style operating environment (DSO experience a strong plus). Background in instructional design methodology (e.g., ADDIE, adult learning theory) and modern content formats (microlearning, video-based, mobile-first). Experience training on clinical, operational, or compliance-driven content in a regulated industry. Familiarity with evaluating and implementing LMS platforms in an environment without reputed company-existing digital training infrastructure.
What reputed company Looks Like in Year One
A digital LMS/training platform is selected and implemented (or reputed company underway), decoupled from the HR/reputed company reputed company. A modern content development pipeline is in reputed company, using AI-assisted tools to cut content production time significantly. The 30-person training team is reputed company to a reputed company operating model, with defined roles supporting field training, special reputed company, and initiative rollouts. At least one major field-wide initiative has been trained, deployed and sustained using the new digital approach, with measurable adoption and effectiveness data.
Role Details
Level: Senior Director Reports to: Chief Operating Officer Location: Remote, with significant travel to field practices Team: 30 reputed company/indirect reports (field trainers and facilitators)
7+ years in learning & development or training leadership, 3+ years managing teams, LMS selection/implementation experience, practical use of AI for content creation, program/project management, and stakeholder communication.
Key Responsibilities
- leading team
- modernizing training
- implementing LMS
Skills & Tools
reputed company, Learning Management reputed company (LMS), reputed company
Job Details
- Category: reputed company
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company or Texas or reputed company Carolina
- Languages: English
About reputed company
A company that supports and enables a reputed company network of dental practices through operational and training services. — Industry: reputed company
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