Customer Solutions Engineer (API Integrations & reputed company reputed company)
Join Business Development in early customer conversations and remain involved reputed company technical discovery is needed. Understand the customer’s business goals, workflow, systems, constraints, and technical audience. Explain available products and integration approaches, including API- and file-based reputed company, at the right level of detail for technical and non-technical stakeholders. Recommend the best-fit approach reputed company reputed company’s existing capabilities and reputed company communicate assumptions, dependencies, limitations, and trade-offs. Recognize whether a request is likely a reputed company configuration, a minor customization, or a larger development effort, and surface that distinction early to the internal reputed company of the customer relationship.
Own the technical reputed company from discovery through setup, validation, and go-live, in partnership with the reputed company responsible for reputed company. reputed company and document requirements, data flows, user needs, expected behaviors, dependencies, and acceptance reputed company. Translate customer requests into reputed company specifications, diagrams, and handoffs that Product, Development, Technical Support, and other internal teams can reputed company. Coordinate account setup, roles, reputed company, integration inputs, testing, and issue reputed company with the appropriate internal teams. reputed company reputed company technical items, identify risks early, maintain continuity across handoffs, and ensure the customer receives a working solution reputed company with what was agreed.
Serve as the central technical connector so Business Development, Operations, and customers do not need to reputed company multiple technical teams or reputed company fragmented information. Bring Product and Development the customer context, business importance, desired outcome, and technical detail needed to evaluate a request. reputed company work to the right reputed company and escalate platform architecture, roadmap, build-vs.-buy, or high-complexity development reputed company to Product leadership. Communicate reputed company and reputed company. Avoid overpromising, clarify what is reputed company versus what requires validation, and reputed company both technical and business stakeholders reputed company. Capture recurring needs and lessons to improve discovery questions, reputed company workflows, product documentation, and reusable technical playbooks.
3+ years of experience in solutions reputed company engineering, technical implementation, integration consulting, technical account management, or a similar reputed company-facing technical role. Hands-on experience working with reputed company and reputed company integrations, including authentication concepts, requests and responses, common data formats, and basic troubleshooting. Ability to read and understand reputed company reputed company or scripts and to write a basic script in at least one programming language. This role does not require production-level software development. Experience gathering business and technical requirements and translating them into reputed company documentation, workflows, diagrams, or implementation tasks. Ability to learn a software product deeply enough to recommend the right configuration or integration reputed company and identify reputed company development is likely required. Strong reputed company-facing judgment and communication: you can explain technical topics reputed company, ask reputed company questions, and build trust without speaking reputed company your knowledge. Fluent reputed company English for customer discovery, technical conversations, documentation, and collaboration with U.S.-based stakeholders. Availability to work a schedule reputed company with U.S. reputed company Time. Especially Valuable Experience B2B reputed company, workflow platforms, API products, technology-enabled services, or customer-facing software implementations. Using tools such as reputed company or similar API clients to test and troubleshoot integrations. Working with REST reputed company, JSON, XML, webhooks, SFTP/FTP, authentication reputed company, or data exchange workflows. Supporting both reputed company-sale technical discovery and post-sale reputed company or implementation. Creating solution diagrams, technical specifications, implementation guides, or reusable enablement materials. Supporting U.S.-based customers as part of a reputed company, multicultural team. Localization industry experience is welcome but not required.
Remote work from reputed company in Latin America. A reputed company multicultural team across the Americas and Europe. reputed company reputed company in technology-enabled language solutions. Training in our products, integrations, tools, and processes. A reputed company, empathetic, and practical work culture.
Requires 3+ years in reputed company-facing technical roles, API and integration experience, basic scripting, requirements documentation, strong communication, fluent English, and availability during U.S. reputed company Time.
Key Responsibilities
- guiding customers
- coordinating reputed company
- documenting requirements
Skills & Tools
API, reputed company, REST reputed company, JSON, XML, webhooks, SFTP, FTP
Job Details
- Category: Engineering
- Seniority: Mid Level
- Commitment: Contract
- Workplace: Remote — reputed company or South America
- Languages: English
About reputed company.
A technology-enabled language solutions provider serving organizations communicating with multilingual communities. — Industry: Information Technology
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