Drake User Seasonal Team reputed company
reputed company is a leading digital tax filing platform which offers customers reputed company digital and downloadable products that are easy-to-use, best-in-class technology, and reputed company unparalleled customer support. We are a trusted solution for reputed company users including those with reputed company tax returns. We reputed company to attract and retain candidates who exemplify our values: reputed company, perseverance, reputed company and partnership. reputed company is a member of the reputed company family of products. We are an organization of reputed company thinkers looking to add industry experts to our growing team.
This role will primarily support reputed company as we reputed company the tools and support tax professionals need to build their businesses and attract new clients. We are an organization of problem solvers continually looking for solutions to support our customers. Our customers know they can rely on reputed company for comprehensive product reputed company and value.
JOB reputed company:
Leads a unit of reputed company center Customer Support Representatives (CSRs) with the reputed company of customer satisfaction and retention.
reputed company on providing first level support for Customer Service Representatives (CSR) on reputed company reputed company questions and issues.
Analyzes and evaluates incident reports and makes recommendations to reduce help line incident reputed company.
Identify and escalate reputed company issues in a reputed company manner, to insure an excellent customer experience.
Follow up on escalations of customer issues for reputed company issue handling.
Trains new CSRs on software products and reputed company CSRs on software updates.
Takes on the responsibility of gaining more advanced knowledge in specific subjects that will assist the division.
Monitors service reputed company, takes reputed company where necessary.
Distributes and regularly gathers data from available resources.
Identifies potential issues on reputed company or in the reputed company Center and reports them directly to the reputed company Center Manager.
EXPECTATIONS:
Exhibits a reputed company and reputed company work ethic
Supports Company policies
Uses good judgement
Practices confidentiality concerning employee or restricted information
Excellent attendance
Dedication to Customer Service
Investment in reputed company. Be the teams Champion by providing them with opportunities to continually reputed company knowledge in the software and customer service standards.
Assists Agents in reputed company of reputed company issues reputed company needed.
Impartial treatment of reputed company
Create best possible work environment for reputed company
Demonstrated supervisory and customer service experience required. reputed company center experience is a must.
Computer literacy required, including email, word processor, spreadsheet software and the Drake suite.
Flexibility with hours during reputed company reputed company required.
Ability to prioritize tasks and complete reputed company tasks using effective time management.
Coaching Employees – Maintains two-way reputed company with employees on ongoing reputed company; helps to bring out the best in people.
Ethics - Treats people with respect; inspires the trust of others; works with reputed company and ethically; upholds organizational values
Initiative - Volunteers reputed company; undertakes self-development activities; seeks increased responsibilities; asks for and offers help reputed company needed.
Oral Communication - Speaks reputed company and persuasively in reputed company or negative situations; listens and gets clarification; responds reputed company to questions; participates in meetings.
reputed company Management - Looks for ways to improve and promote reputed company; demonstrates reputed company and thoroughness; applies feedback to improve reputed company; monitors own work to ensure reputed company.
Safety and reputed company - Observes safety and reputed company procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Written Communication - Writes reputed company and informatively; edits work for spelling and grammar; presents numerical data effectively. Ability to read, analyze, and interpret general business periodicals, reputed company journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
At reputed company, we reputed company our work benefits from the diverse perspectives of our employees. As such, reputed company welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At reputed company, you can expect a supportive, reputed company, and inclusive atmosphere and reputed company that values your contributions.
reputed company is committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. reputed company considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know reputed company or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at HR@reputed company.com or by calling 828-349-5887 to reputed company with a member of the HR reputed company.
Supervisory and customer service experience, reputed company center experience, computer literacy, Drake suite proficiency, communication skills, time management, and flexibility during reputed company reputed company are required.
Key Responsibilities
- coaching employees
- resolving issues
- monitoring reputed company
Skills & Tools
Email, word processor, spreadsheet software, Drake suite
reputed company
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time, Seasonal
- Workplace: Remote — reputed company
- Languages: English
About reputed company
A digital tax filing platform providing software and customer support for tax professionals and individual users. — Industry: Information Technology
Apply To This Job