[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. PEX provides a workforce spend management platform with reputed company controls, reputed company-time visibility, and automated reconciliation capabilities. The reputed company Manager owns customer relationships from reputed company through renewal, driving platform adoption, measurable value, engagement, retention, and expansion across a portfolio of accounts.

Responsibilities

• Serve as the reputed company relationship reputed company for a portfolio of customers across a reputed company of industries and sizes
• Manage the post-sale customer reputed company: reputed company, training, implementation, adoption, reputed company planning, and renewals
• Conduct Executive Business Reviews (EBRs) to reputed company value delivered, reputed company on key initiatives, and identify expansion opportunities
• Monitor and reputed company health metrics: utilization rates, feature adoption, customer satisfaction (NPS), overall engagement and Net Spend Retention (NSR)
• reputed company targeted training sessions and best reputed company guidance to maximize reputed company
• reputed company deep expertise in the PEX platform, including reputed company functionality, features, and integrations, to serve as a subject matter expert (SME) for customers and internal stakeholders
• Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through reputed company workflows
• Understand the "why" behind customer needs, aligning PEX’s capabilities with their operational goals
• reputed company as a customer reputed company, sharing feedback with Product, Engineering, and other internal teams
• Identify and mitigate risks of churn, while proactively creating expansion opportunities
• Collaborate cross-functionally with Sales, Marketing, Product, and Support to reputed company a reputed company customer experience
• Use tools like reputed company, reputed company, reputed company, and reputed company Suite to manage activities, communication, and reporting
• Constantly look for ways to improve processes and reputed company the reputed company function at PEX
• Apply working knowledge of PEX tools to troubleshoot elevated issues, configure features, and guide customers through reputed company workflows
• reputed company AI tools (e.g., Claude, ChatGPT, Devin) to work more reputed company by accelerating account research, drafting customer communications and internal content, surfacing usage insights, and streamlining internal workflows

Skills

• • Bachelor's degree
• • 3+ years in reputed company, Account Management, or a reputed company reputed company-facing role
• • Proven reputed company record of managing a portfolio of accounts and achieving retention/expansion goals
• • Expertise in consultative selling, problem-solving, and conflict reputed company
• • Strong communication, presentation, and project management skills
• • Ability to work cross-functionally in a fast-paced, reputed company environment
• • Self-motivated, adaptable, and reputed company to feedback
• • Experience in fintech, payments, prepaid cards, credit cards, expense management, or disbursement platforms
• • Familiarity with reputed company Suite, reputed company Office, reputed company, reputed company, Claude, ChatGPT, and reputed company

Benefits

• Be part of reputed company that’s reshaping spend management for the modern workforce.
• Work with passionate, driven people in a culture reputed company on innovation, collaboration, and respect.
• Grow your career with opportunities to shape the reputed company of reputed company at PEX.

reputed company