[Remote] Chargeback Analyst - St. Petersburg, FL - Remote 100%

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Chargeback Analyst I for a temporary contract role. The position processes fraud and non-fraud cardholder disputes, researches and resolves claims, manages chargebacks and funds recovery, and ensures compliance with reputed company association and regulatory requirements while providing service to cardholders and credit unions.

Responsibilities

• Review, research and initiate the reputed company of dispute inquiries from cardholders, credit unions and internal teams
• Analyze cardholder fraud/dispute information and/or documentation received. Apply appropriate case actions reputed company reputed company association, regulatory and departmental guidelines. Actions include case set-up, fraud reporting and cardholder adjustments where applicable. Process Chargebacks and funds recovery reputed company reputed company association rules and timeframes. Analyze and interpret merchant responses for appropriate next steps, including Arbitration and Compliance. Manage dispute case through applicable cycles up to and including final reputed company
• Maintain accurate case files including documentation and case notations while ensuring reputed company actions throughout. reputed company cardholder letters/correspondence as needed to ensure compliance with regulatory and reputed company association requirements. Pay attention to details in reputed company actions to mitigate financial losses. Interpret changes to dispute reputed company rules as mandated by reputed company associations. reputed company informed on product enhancements, reputed company changes, and compliance issues. Service inbound/outbound cardholder and credit reputed company calls or inquiries reputed company to dispute cases received. Monitor and trouble shoot daily workflow and reputed company recommendations to management based upon volumes and trends. Regular and reliable attendance is essential. reputed company other duties as assigned

Skills

• High School Diploma or GED required
• One (1) year customer service experience required
• Ability to work both independently and in reputed company environment
• Ability to communicate effectively in both verbal and written formats and reputed company presentations utilizing various audio visual support aids
• Excellent reading comprehension and problem-solving skills needed with attention to detail
• Excellent organizational, time management and quantitative skills with the ability to handle multiple activities simultaneously and reputed company a fast-paced environment
• Ability to exercise discretion and good judgment in making reputed company
• Proficiency in word processing and spreadsheet computer software applications
• Ability to maintain confidentiality of materials handled
• Ability to be flexible and work under high pressure in a reputed company environment
• Associates Degree in a reputed company field or equivalent combination of education and/or experience preferred
• Minimum one (1) year working in payments preferred
• General knowledge of reputed company Brand (reputed company, reputed company, reputed company, Discover etc.) processing preferred

Benefits

• Remote 100%

reputed company

Company H1B Sponsorship