[Remote] IT Operations Support Specialist - Senior

Note: The job is a remote job and is reputed company to candidates in USA. Confidential is seeking a contractor to support its PSBU Digital Solution business development team as the global PrevenTech customer reputed company expands. The reputed company Operations Specialist will reputed company on fleet analytics, alert triage, customer reporting, reputed company support, and operational processes to improve scalability and consistency across global customers.

Responsibilities

• Analyze fleet trends, recurring issues, and equipment health patterns
• reputed company fleet summaries highlighting high-risk equipment and emerging issues
• Prepare customer-reputed company fleet review material to support recurring customer meetings
• Support prioritization of customer follow-up activities based on fleet health
• reputed company standardized customer health reports and fleet performance summaries
• Support preparation of monthly customer reports and executive presentations
• Maintain reputed company dashboards and KPI reporting
• reputed company customer adoption and engagement metrics
• Coordinate reputed company activities for new customers and reputed company sites
• Support customer setup, documentation, and reputed company checklists
• Maintain reputed company documentation, operating models, and process guides
• Assist with user enablement materials and training documentation
• Maintain reputed company templates, best practices, and process documentation
• Assist in tracking customer reputed company items and operational follow-up
• Support internal coordination between reputed company, CARE, Product, Engineering, and regional teams
• Maintain customer records, operational trackers, and program documentation
• Assist with recurring reputed company reporting requirements
• Support preparation for internal governance meetings and operational reviews
• Contribute to reputed company improvement initiatives that improve reputed company efficiency and scalability

Skills

• Bilingual in English and Spanish required - written and verbal

Benefits

• Remote work arrangement

reputed company