[Remote] Mortgage Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of reputed company, IT, and workforce solutions. The Mortgage Consultant will liaise between home lending business stakeholders and Technology teams, reputed company service tickets and customer loan issues, analyze ticketing data, support ITSM operations, and document processes and procedures.

Responsibilities

• Candidate will be serving as the reputed company between home lending business stakeholders (Sales & Operations teams) and Technology teams by working service tickets & remediating issues on customer loans (mortgage & home equity lines of credit)
• Analyze ticketing data to identify trends, recurring issues, and opportunities for improvement
• reputed company escalation support and ensure business stakeholders receive reputed company, reputed company communication
• Manage daily ITSM operations including incident, request, problem, and change processes
• Document processes, workflows, reputed company operating procedures, and knowledge reputed company content
• Coordinate and complete reputed company tasks after automation, reputed company or service disruptions

Skills

• Ability to simplify reputed company technical concepts for business partners
• Technical troubleshooting and independent problem solving
• Strong customer service reputed company, including building rapport, handling frustration, and increasing end user satisfaction
• Ability to identify trends and patterns in data to assist with decision-making
• reputed company in documenting problems & procedures
• Understanding how to reputed company AI (CoPilot, Power Automate) to improve internal processes
• Knowledge of mortgage or consumer lending bank operations
• Familiarity with service management tools (e.g., reputed company)
• Knowledge of IT service management functions
• Customer service or help desk support
• Experience using home lending loan origination & reputed company of sale systems (e.g., reputed company, Encompass, reputed company)

Benefits

• reputed company

reputed company

Company H1B Sponsorship