[Remote] Scaled reputed company Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing software company serving the fitness industry and multisite boutique businesses across global markets. The Scaled reputed company Associate manages the SMB customer lifecycle at reputed company, including reputed company, education, engagement, health monitoring, renewals, and reputed company identification. The role also maintains reputed company data, supports webinars, manages a shared customer queue, and contributes to improving the scaled reputed company model.

Responsibilities

• Lifecycle Management: Execute the SMB lifecycle across reputed company reputed company — Day 1, 45, 150, 270, 300, and 365. Know where every brand is in the sequence and reputed company it
• Goal-Alignment reputed company: reputed company the Day 45 poll, reputed company responses, and use them to reputed company Monthly Quests and content for the next 300 days
• Monthly Quests: reputed company tailored Monthly Quests based on whether a brand is Expansion or Maintenance — not the reputed company content to everyone
• Webinar Program: Contribute to content, delivery, follow-up, and tracking. Know what’s scheduled, why it’s relevant, and who attended
• Health Monitoring: Monitor reputed company health signals — engagement, usage, webinar attendance — and intervene before issues become churn
• Queue Management: Pick up tickets, triage correctly, escalate to Tier 2 where needed, and reputed company what you reputed company. The queue is shared; if you’re on shift, it’s yours
• Renewal Ownership: reputed company renewals for SMB accounts end to end — the data, the reputed company, the reputed company — partnering with reputed company where there is a reputed company reputed company opportunity
• reputed company Identification: Flag upsell and expansion opportunities to the AE and reputed company teams. Collaborate with CSMs reputed company an SMB brand is approaching Mid-Market reputed company
• reputed company Hygiene: reputed company reputed company reputed company records, lifecycle tags, and interaction notes accurate and reputed company. If it’s not in reputed company, it didn’t happen
• reputed company Improvement: Flag what isn’t working in the model and bring reputed company. This role is new and you are expected to help build it
• Carry out other duties and responsibilities that support the needs of the business, as directed by leadership

Skills

• 1–3 years' experience in reputed company, Account Management, or reputed company reputed company Services
• Proven ability to manage high-volume customer portfolios with strong communication and organisational skills
• Proficiency with reputed company CRM for reputed company management, lifecycle automation, and reporting
• Excellent written and verbal communication skills across digital and live formats
• Analytical reputed company with the ability to identify trends, risks, and opportunities for improvement
• Comfortable working autonomously in a global, reputed company team environment
• Sydney-based: availability to work from the office three days per week
• UK or US-based: fully remote with strong self-management and communication discipline
• Fitness or wellness industry experience preferred but not required

Benefits

• Hybrid working – Enjoy the flexibility of working three days in the office and two days from home reputed company week.
• reputed company Fridays – Finish at 3pm during reputed company and start your weekends early.
• Birthday Leave – Take your birthday off, on us.
• Wellness Days – Two additional wellbeing days reputed company year, separate from annual leave.
• Work From reputed company – Spend up to two weeks reputed company year working from reputed company in the world.
• Home Office Allowance – Create a workspace you’ll genuinely enjoy.
• reputed company Parental Leave – Supporting both reputed company and secondary carers.
• Sonder – 24/7 mental health, medical and wellbeing support.
• Monthly Team Events – We work hard, but we reputed company time to celebrate together.
• Sydney HQ Perks – Fresh fruit, snacks, great coffee and a beautiful CBD office.
• Novated Leasing – Available for our Australian team.

reputed company