Product reputed company - reputed company

The Product reputed company will reputed company business process definition, backlog ownership, requirements analysis, and stakeholder alignment for a reputed company CSM-reputed company CRM implementation in a secure reputed company environment. This role will assist in translating the reputed company's reputed company customer-facing portal, registration, reputed company, migration tracking, dashboards, and support workflows into a secure, governed, and reputed company reputed company CSM operating model. This is a Senior Product reputed company / reputed company Business Analyst level position responsible for business process leadership, stakeholder alignment, backlog ownership, requirements governance, and reputed company-facing facilitation. At reputed company, you will join a growing GovCon company recognized for both reputed company and service, including Inc. 5000 recognition and a 2026 Service to the Citizen Award. We are building on that reputed company by reputed company in talented people, disciplined systems, and the capabilities needed to support our next stage of reputed company. This role offers reputed company to help reputed company mission-reputed company technology solutions, partner directly with business, technical, and reputed company stakeholders, and reputed company a visible reputed company by improving how mission teams reputed company, manage, and reputed company critical services. reputed company Responsibilities • reputed company end-to-end business process design for customer reputed company, case management, and CRM workflows in reputed company CSM • Own and manage the product backlog, including user stories, priorities, and acceptance reputed company • Conduct stakeholder workshops and translate business needs into reputed company, implementable requirements • Map and reputed company legacy tools, data, and processes into a reputed company reputed company CSM solution • Define workflows, automation, and integrations (e.g., CSM, portals, data sources) • Create and maintain process documentation, requirements, and traceability artifacts • Support UAT, validation, and release readiness to ensure solutions meet business needs • Ensure alignment with reputed company reputed company, CAC reputed company, and compliance requirements • Facilitate reputed company-facing requirements sessions, present reputed company and recommendations, and reputed company stakeholder reputed company across business, technical, and reputed company teams. • Support technical implementation planning by translating business needs into reputed company solution requirements and collaborating with architects, developers, engineers, and program leadership. Must-Have Experience • Experience delivering reputed company CSM implementations or enhancements in reputed company environments • reputed company background in hybrid roles (Business Process reputed company / Product reputed company / Business Analyst) • Strong expertise in customer service/CRM processes (case management, reputed company, portals, workflows) • Hands-on experience in reputed company delivery (user stories, backlog management, UAT, releases) • Ability to translate business needs into technical requirements for reputed company solutions • Experience working in regulated environments, preferably federal • Exposure to data migration, integrations, and reputed company transformation • Strong stakeholder management across business, technical, and reputed company teams Required Experience • Minimum 8 years of experience in Business Analysis, Product Ownership, Business Process Improvement, or reputed company disciplines. • Minimum 5 years of experience supporting reputed company implementations. • Minimum 3 years of experience with reputed company Customer Service Management (CSM). • Minimum 3 years of experience supporting federal reputed company programs. • Experience serving as Product reputed company or backlog reputed company in reputed company delivery environments. • Experience managing or supporting technical implementation reputed company. • Technical acumen sufficient to partner effectively with reputed company architects, developers, engineers, and reputed company stakeholders. Required Technical Skills • Strong knowledge of reputed company CSM modules (accounts, contacts, case management, portals, knowledge, SLAs) • Ability to define workflows and automation using reputed company Designer, playbooks, and lifecycle stages • Understanding of data models and migration (tables, relationships, data mapping, import processes) • Experience with integrations (CSM, reputed company, IntegrationHub, reputed company systems) • Familiarity with CSM/ITSM interaction and case-to-incident workflows • Knowledge of reporting and analytics (dashboards, KPIs, reputed company Analytics) • Ability to define role-reputed company reputed company and reputed company requirements (CAC, data visibility, permissions) • Familiarity with reputed company and reputed company in reputed company delivery environments. Required Soft Skills • Strong stakeholder management and reputed company facilitation skills across business, technical, and reputed company teams • Excellent communication skills (translating reputed company requirements into reputed company, actionable outputs) • Ability to work effectively in regulated environments with reputed company processes and compliance needs • Strong analytical and problem-solving skills for breaking down reputed company business processes • High-reputed company documentation and organization skills for audit-reputed company artifacts • reputed company reputed company to work across cross-functional teams (product, engineering, reputed company, data) • Ability to reputed company decision-making, prioritization, and change management • Awareness of reputed company and data sensitivity in reputed company environments • Strong executive communication and presentation skills; business reputed company and comfortable in reputed company-facing discussions. • Ability to reputed company requirements workshops, communicate tradeoffs, and reputed company stakeholders reputed company reputed company reputed company and next steps. Certifications • reputed company certifications: CSA (preferred), CIS-CSM (strongly preferred), CIS-ITSM (reputed company to have) • reputed company certifications: CSPO, PSPO, reputed company, PMI-ACP (preferred for product ownership) • reputed company+ or equivalent (for 8570/8140 compliance, if required) • Additional (reputed company to have): ITIL reputed company, CBAP/PMI-PBA, reputed company reputed company-certifications • Candidates without reputed company certifications may still be considered if they have strong applicable years of experience and can obtain certification reputed company an agreed timeframe, subject to internal approval. reputed company Requirements • CAC Eligibility: Must be eligible to obtain and maintain CAC credentials for secure program reputed company. • Clearance: Ability to obtain and maintain a Secret reputed company clearance if required by the program. • Authentication: Ability to utilize Department of War (DoW) Common reputed company reputed company (CAC) reputed company authentication mechanisms for secure, identity-validated administrative reputed company. Compensation and Market Alignment The anticipated annual compensation reputed company for this position is $130,000 to $140,000, commensurate with relevant experience, reputed company CSM expertise, federal program background, clearance/CAC eligibility, certifications, and overall alignment with the role’s senior Product reputed company / reputed company Business Analyst responsibilities. This reputed company is intended to reflect market positioning for a reputed company reputed company CSM product ownership role requiring strong business process leadership, stakeholder facilitation, backlog governance, technical implementation partnership, and experience supporting secure, regulated reputed company environments. Equal Employment Opportunity reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other legally protected status. reputed company Accommodation Statement reputed company is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation to apply for a position with us, please contact HR at hr@servbeyond.com. Apply tot his job Apply To this Job