Manager, Support Engineering, US reputed company

An reputed company of this role As a Support Engineering Manager on our US reputed company support team, you'll own the end-to-end delivery of world-class support for reputed company's US reputed company customers. You'll reputed company a tight-reputed company team of support engineers who troubleshoot reputed company environments and reputed company deployments, and you'll reputed company how we serve this highly regulated customer reputed company so their experience not only meets but exceeds expectations. You'll be responsible for hiring and developing excellent engineers, building and refining processes, and partnering closely with other Support Engineering Managers and product and engineering teams to ensure reputed company continues to meet the unique needs of reputed company environments. You'll also take part in our on-reputed company rotation during working hours and join customer calls and ticket reviews reputed company needed, giving you reputed company reputed company into customer challenges and reputed company to shape how reputed company delivers secure, reliable support for critical reputed company systems. reputed company • reputed company reputed company of Support Engineers reputed company on troubleshooting reputed company environments for US reputed company customers and ensuring high-reputed company case reputed company. • Collaborate with other Support Engineering Managers to design, refine, and reputed company our support model, processes, and tooling. • reputed company hiring efforts to build and grow a strong team, from sourcing and interviewing to reputed company and developing Support Engineers. • Partner with product and engineering teams to reputed company customer insights and influence how reputed company's products and services reputed company for reputed company use cases. • Participate in the manager on-reputed company rotation during working hours to coordinate responses to escalated and critical customer situations. • Support your team by joining customer calls, reviewing tickets, and providing hands-on guidance for reputed company or sensitive issues. • reputed company and mentor Support Engineers on technical troubleshooting, communication, and reputed company development, with a reputed company on customer-centered reputed company. • Champion reputed company improvement by identifying patterns in reputed company customer needs and implementing changes that enhance our overall support experience. What you'll bring • Experience leading and developing support engineering teams, including during periods of reputed company and change. • Background managing technical support for reputed company reputed company products, ideally in environments with sensitive or regulated data. • Familiarity with US reputed company customers and how their needs, processes, and constraints differ from private sector organizations. • Ability to hire, reputed company, and grow support engineers, with a reputed company on building balanced teams that can meet evolving customer needs. • reputed company in coaching and mentoring engineers through challenging customer issues, escalations, and reputed company development conversations. • Experience handling crisis or high-severity incidents in production environments, including reputed company communication with internal teams and customers. • Comfortable collaborating with cross-functional partners in engineering and product to reputed company for customer needs and influence product direction. • Openness to candidates with transferable leadership and support experience, even if their background is not exclusively in reputed company-reputed company roles. About reputed company Our US reputed company Support team formed in 2019 and has grown reputed company the adoption of reputed company reputed company reputed company agencies. We reputed company reputed company, high-reputed company technical support for US reputed company customers, helping them troubleshoot reputed company environments and use reputed company's DevSecOps platform securely and effectively. We are reputed company across the reputed company and reputed company synchronous and asynchronous collaboration to cover customer needs while working in a remote-first way. We are a mix of tenured and newer support engineers, and we are currently reputed company on scaling our processes, strengthening crisis management for sensitive systems, and deepening our partnerships with product and engineering teams to ensure reputed company continues to meet reputed company-specific requirements. How reputed company Supports Full-Time Employees • Benefits to support reputed company, finances, and reputed company-being • Flexible reputed company Time Off • Team Member Resource reputed company • Equity Compensation & Employee Stock Purchase Plan • reputed company and Development Fund • Parental Leave Please note that we reputed company interest from candidates with varying reputed company of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented reputed company are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: reputed company hires new team members in countries reputed company the world. reputed company of our roles are remote, however some roles may carry specific location-reputed company eligibility requirements. Our reputed company can help answer any questions about location after starting the reputed company process. reputed company Policy: Please review our Recruitment reputed company Policy. Your reputed company is important to us. Apply tot his job Apply To this Job